Grand Hotel

Grand Hotel has replied on Wed Jul 09 20:49:21 IST 2025

Dear Mr Jatin, Greetings from Grand Hotel, Mumbai.. Thank you for your feedback. We're sorry to hear that your experience with our reception staff and room condition was unsatisfactory. We strive to provide excellent service and comfortable accommodations for all our guests, and it appears we fell short in your case. We understand your disappointment regarding the room's condition. However, we also note that you did not explicitly mention any issues with the room itself during your stay. We wonder if this review might be related to a different matter: your request to remove the second guest's name from your invoice and avoid the applicable charges, which we had categorically mentioned that will need to be paid and removal of the same which is against our policy of not tampering with guest information or allowing edits to invoices for the purpose of evading payment for all occupants. We regret that we were unable to accommodate that particular request. We take all feedback seriously and will address your concerns about staff professionalism and room maintenance internally. Regards, Grand Hotel Team

Grand Hotel

Dear Sunny Bose, Thank you so much for your "Excellent Stay" review and for your continued patronage over the years! We are truly grateful for your loyalty and for choosing us as your preferred hotel in South Bombay. We are delighted to hear that you consistently enjoy our great location for business, the building's old-world comfort, our nice food, and good breakfast. It's wonderful to know that you've rated us 5 out of 5 across all categories – Location, Value for Money, Cleanliness, Washroom Cleanliness, and Food. Your positive feedback is incredibly rewarding for our team. We are excited to share that we are currently undergoing an extensive room renovation project, designed to enhance your comfort and overall experience. We would love for you to experience our newly renovated Executive Room category on your next visit, where you can truly witness and enjoy Grand Hotel's updated modern hospitality & its vision of the future. We always look forward to welcoming you back soon and providing you with another exceptional stay. Warm regards, Grand Hotel Team

Grand Hotel has replied on Sun May 04 09:52:10 IST 2025

Dear Sir, Thank you for taking the time to share your feedback regarding your recent stay with us. We are delighted to hear that you found our ambiance to be very good and grand, and that you appreciated our courteous staff and the spaciousness and cleanliness of your room. It is also gratifying to know that you experienced very good service during your visit. We continuously strive to provide all our guests with a comfortable and exceptional experience, and your positive comments are a great encouragement to our team. We hope to have the pleasure of welcoming you back to the Grand Hotel in the future and to experience our newly renovated Executive Rooms. Regards, Grand Hotel Team

Grand Hotel has replied on Sun May 04 09:54:57 IST 2025

Dear Mr. Haridas, Thank you for taking the time to share your valuable feedback regarding your recent stay with us. We are pleased to learn that you found our property to be well-located, offering convenient access to shopping and dining options, and within walking distance of the Gateway of India. Your positive comments regarding our cleanliness, value for money, and child-friendliness are also greatly appreciated. We are especially glad that you enjoyed the view from room 72. We continuously strive to enhance our guest experience, and we are thrilled to announce the recent launch of our newly appointed Executive Rooms. These rooms have been meticulously designed with an emphasis on sophisticated comfort and are equipped with modern amenities to cater to the discerning traveler. We would be honored to have the opportunity to welcome you back in the near future and provide you with an exceptional experience in one of our new Executive Rooms. Please feel free to contact us directly when planning your next visit, and we will be happy to assist with your reservation. Thank you once again for your review. We value your patronage. Regards, Grand Hotel Team

Grand Hotel has replied on Sun May 04 09:58:55 IST 2025

Dear Dr. Mukherjee, Thank you for taking the time to share your valuable feedback regarding your recent staycation at the Grand Hotel. We truly appreciate you highlighting the exceptional room service and hospitality you experienced. It is always encouraging to hear that our team's efforts in providing a top-notch experience are recognized. We are also delighted to learn that you found your room to be spacious and enjoyed the superb location of our hotel. We continuously strive to provide comfortable and well-appointed accommodations for all our guests. Furthermore, we are particularly glad that you had the opportunity to experience our newly launched Executive Rooms during your 3-day stay. We designed these rooms with enhanced features and amenities to elevate our guests' comfort and satisfaction, and your positive mention is a testament to our efforts. Thank you once again for choosing the Grand Hotel. We value your patronage and hope to have the pleasure of welcoming you back for another enjoyable stay in the future! Sincerely, Grand Hotel Team

Grand Hotel has replied on Sun May 04 10:00:15 IST 2025

Dear Mr. Shetty, Thank you sincerely for taking the time to share your positive feedback regarding your recent stay at our hotel. We are delighted to learn that you found our staff to be supportive and that you enjoyed the food at our restaurant . It is always our aim to provide excellent service and create a comfortable and enjoyable experience for all our guests. Your kind words are a great encouragement to our team. We appreciate your recognition of our efforts and look forward to the pleasure of welcoming you back to our hotel in the future. Sincerely, Grand Hotel Team

Grand Hotel has replied on Sun May 04 10:05:53 IST 2025

Dear Mr. Gaurav Gupta, Thank you for taking the time to share your feedback regarding your stay. We sincerely apologize for the negative experience you had faced. We understand your disappointment with the unfortunate shower malfunction. Please be assured that we have addressed these matters with the utmost urgency. Immediate action was taken to rectify the reported maintenance deficiencies, and we have reinforced our quality control measures to prevent similar occurrences. While we recognize that certain unforeseen events can happen, we are committed to minimizing their impact to the best of our ability & capacity. We are continuously working to ensure that our facilities and services meet the highest standards. We value your feedback as it helps us identify areas for improvement. We hope you will consider giving us another opportunity to provide you with the exceptional experience you deserve. Please feel free to contact us directly on your next stay with us Sincerely, Grand Hotel Team

Grand Hotel has replied on Sun Feb 23 19:45:51 IST 2025

Dear Mr. Singh, We take guest feedback seriously, but we also uphold the dignity and respect of our staff and establishment. Your behavior during your stay was unacceptable, with repeated instances of rudeness and inappropriate conduct towards our team. Despite our staff's efforts to assist you, your approach was far from courteous. We have a zero-tolerance policy for disrespectful behavior, and as a result, we will not be welcoming you back to our establishment in the future. Furthermore, we have escalated this matter to the relevant hospitality authorities to ensure that such behavior is noted. At Grand Hotel, Mumbai, we are committed to providing a refined and professional environment for our valued guests, and we will not compromise on this standard. Please select establishments in future that suit your rough natured character. Best regards, Grand Hotel Team

Grand Hotel has replied on Wed Mar 05 12:28:18 IST 2025

Most uncouth. threatening and rude roadside guest we have ever encountered. Please stay away from Grand Hotel, Mumbai.

Grand Hotel has replied on Sun Feb 23 19:50:24 IST 2025

Dear Mr. Patel, Thank you for taking the time to share your feedback regarding your recent stay. We sincerely apologize for the inconveniences you experienced, particularly with the malfunctioning fridge and the damaged floor in your regular alloted room 29 as we keep the same room reserved for your comfort. We understand your frustration with the day manager's handling of your concerns. We will address this with our team to ensure that guest requests are prioritized and handled with the utmost attention. We appreciate your loyalty as a returning guest and are disappointed that we fell short of your expectations this time. We are taking immediate steps to rectify the issues you raised and prevent them from happening again. We hope you will consider giving us another chance to provide you with the exceptional experience you deserve. Sincerely, Grand Hotel Team