Woodpegger by the beach, Mandrem

Woodpegger by the beach, Mandrem has replied on Wed Oct 22 08:13:56 IST 2025

Dear, Chowdary Abburi Thank you for taking the time to share your feedback. We are sorry to hear that your experience in the Wooden cabin did not meet your expectations during your visit. We appreciate your comments regarding the lighting and washroom conditions. Your feedback is valuable and has been shared with our maintenance and housekeeping teams for immediate attention. We are already working on enhancing the lighting in the rooms and reviewing the washroom facilities to ensure a more comfortable stay for our future guests. We truly regret any inconvenience caused and hope to have the opportunity to welcome you again, with improvements that reflect your suggestions

Woodpegger by the beach, Mandrem

Hello, Sahana R Thank you for taking the time to leave a review. We’re genuinely sorry to hear that your experience did not meet your expectations. However, we would like to clarify for future guests that during your stay, there was a situation that involved disruptive behaviour witnessed by other guests and staff. While we always aim to resolve issues calmly and professionally, we were unable to meet your request for a refund due to circumstances that were not related to any fault on our part. We take all feedback seriously and continuously work to provide a welcoming, clean, and enjoyable environment for all our guests. Our team is committed to respectful and professional service, and we regret that your visit unfolded the way it did. We wish you all the best in your future travels

Woodpegger by the beach, Mandrem

Dear, Divya Tomar. Thank you for taking time to share your feedback. We’re truly sorry to hear about your recent experience and sincerely apologize for the disappointment you faced during your stay. Your feedback is very concerning, especially regarding the cleanliness, room facilities, and the lack of response from our team. This is certainly not the standard we aim to deliver, and we understand how frustrating this must have been for you — particularly when expectations were set based on the images and descriptions provided. Please be assured that we are taking your feedback seriously. We are reviewing the condition of the rooms, as well as the functionality of amenities like the AC and TV, and addressing the gaps in service with our front office team. Cleanliness and guest comfort are priorities for us, and we will be taking corrective action immediately. We regret that your trust in booking through the platform led to such disappointment, and we would welcome the chance to make it right. we hope to have the opportunity to welcome you again with an improved experience.

Woodpegger by the beach, Mandrem has replied on Mon Apr 14 17:54:31 IST 2025

Thank you for sharing your feedback. We are truly sorry to hear that your experience did not meet your expectations. However, we would like to clarify that some of the concerns raised in your review do not align with our usual standards. Breakfast is one of the highlights of our property, and we consistently receive positive feedback about the quality and variety of our offerings. We deeply regret that your experience did not reflect this, and we will certainly review the service and ensure that our team is more attentive in the future. We also understand your concerns regarding the room and maintenance issues, which we take seriously. We maintain a regular inspection schedule to ensure all facilities are in top condition, and we are sorry if this was not the case during your stay. Your feedback is important to us, and we are committed to addressing the issues you raised to improve our guest experience. We sincerely hope to have the opportunity to welcome you back and provide the quality stay you originally anticipated.

Woodpegger by the beach, Mandrem has replied on Mon Apr 14 17:58:38 IST 2025

Thank you so much for your wonderful review! We’re thrilled to hear that you had a great stay and enjoyed the location, the food, and the relaxed vibe of the beach. It’s fantastic to know that you felt at ease and had a chance to unwind. We also appreciate your feedback on the service, and we’ll make sure to work on that to ensure an even better experience next time. Your kind words mean a lot to us, and we look forward to welcoming you back for another memorable stay.

Woodpegger by the beach, Mandrem has replied on Mon Apr 14 17:59:30 IST 2025

Thank you so much for your kind words! We’re thrilled to hear that you had a memorable stay with us and that our team made your special day even more enjoyable. It’s wonderful to know you appreciated the easy parking, the peaceful beach, and the efforts of our staff to make your day unforgettable. We’d be honored to welcome you back anytime, and we look forward to making your next stay just as special!

Woodpegger by the beach, Mandrem has replied on Mon Feb 10 19:41:08 IST 2025

Thank you so much for taking the time to share your wonderful feedback! We are thrilled to hear that you had a comfortable stay and enjoyed our food, especially the breakfast. It’s also great to know that our staff’s courteous service and the cleanliness of the property met your expectations. We’re delighted that you appreciated our beautiful location, even though reaching us felt a bit long. We hope the scenic surroundings made the journey worthwhile! Your kind words mean a lot to us and serve as great motivation for our team. We look forward to welcoming you back for another memorable stay in the future!

Woodpegger by the beach, Mandrem has replied on Tue Jan 28 23:08:45 IST 2025

We sincerely apologize for the disappointing experience you had during your stay. It’s deeply upsetting to hear that we fell short of providing the level of comfort and cleanliness you expected and deserved. Your feedback is very important to us and we take such concerns seriously. Please know that we will thoroughly review the issues you faced and take immediate steps to address them. This is certainly not the standard we aim to maintain and we regret that your first experience with us did not meet your expectations. We’d appreciate the opportunity to make things right. If you’re open to discussing this further, our team will contact you soon. Your input will help us ensure such issues do not occur again. We hope to regain your trust in the future.

Woodpegger by the beach, Mandrem has replied on Mon Apr 14 18:00:12 IST 2025

Thank you for your wonderful feedback! We’re so happy to hear that you enjoyed the easy access to the beach, the clean surroundings, and the true Goan vibes. It’s great to know that you had such a relaxing and memorable experience with us. We look forward to welcoming you back for another peaceful getaway!

Woodpegger by the beach, Mandrem has replied on Mon Apr 14 18:01:47 IST 2025

Thank you so much for your wonderful feedback! We are thrilled to hear that your stay at Woodpegger was such a delightful experience. It’s great to know that you enjoyed the cozy and well-maintained rooms, the hospitality of our staff, and the beautiful beachside location. We're also glad you loved our restaurant’s mix of Goan and international cuisine, and we’re happy that you found everything fresh and flavorful. It’s always a pleasure to welcome guests who appreciate the peaceful vibes of our property and our pet-friendly environment. We can’t wait to welcome you back for another relaxing getaway!

Woodpegger by the beach, Mandrem has replied on Wed Jan 15 20:41:49 IST 2025

Thank you for your wonderful review. We’re thrilled to hear that you enjoyed your stay and that our serene location, cozy rooms and attentive service made your getaway special. It's always our goal to provide a tranquil retreat for our guests, whether they’re families, couples or pet parents and we're so glad we hit the mark for you. Your kind words about our restaurant and complimentary breakfast are greatly appreciated and we’re delighted that you found our pet-friendly policy and valet parking convenient. We look forward to welcoming you back soon for another peaceful beachfront escape. Until then, take care and safe travels!

Woodpegger by the beach, Mandrem has replied on Mon Apr 14 18:03:11 IST 2025

Thank you so much for your kind words! We’re thrilled to hear that you found us and had such a wonderful stay. It’s fantastic to know that you and your golden retriever enjoyed the beach and had such a memorable time with our in-house sweetheart, Laila. We’re proud to be a pet-friendly property, and we love welcoming pets who enjoy the ocean as much as their owners! We're also glad you appreciated the peaceful, secluded beach, and the hospitality of our staff. It’s great to hear that everyone took good care of you right from the valet to the restaurant. We can’t wait to welcome you back for another relaxing stay with your furry friend!

Woodpegger by the beach, Mandrem has replied on Fri Jan 10 16:03:49 IST 2025

Thank you for sharing your feedback. We are truly sorry to hear about the damage to your car and the unpleasant experience you had with our valet service. We take these matters very seriously and we apologize for the way it was handled. It’s important to us that guests feel safe and secure, and we will address this issue with our team to ensure such incidents are prevented in the future. We regret that the situation was not resolved to your satisfaction at the time of your stay. While we understand that the issue may have involved local neighbors, it remains our responsibility to ensure the safety and well-being of vehicles within our premises. We’re glad to hear that you enjoyed the food and found the rooms to be acceptable. We do acknowledge that parking is an ongoing challenge and we are exploring potential solutions to improve this for our guests. Your feedback is invaluable and we hope to have the chance to restore your trust in our services in the future.

Woodpegger by the beach, Mandrem has replied on Fri Jan 10 15:59:55 IST 2025

Thank you for your feedback. We’re glad to hear that you enjoyed the view, room and the easy access to the beach. However, we apologize for the inconveniences you experienced regarding room service and the absence of a refrigerator. We understand how these amenities can greatly enhance your stay and we will consider your comments as we work to improve our services and facilities. We would like to inform you that we do have 24/7 power backup and we will ensure it’s fully functional during your future stays. We truly appreciate your input and hope to have the chance to provide you with an even better experience in the future.

Woodpegger by the beach, Mandrem has replied on Fri Jan 10 15:55:40 IST 2025

Thank you for sharing your feedback. We’re happy to hear that you enjoyed the location and found our staff to be friendly and responsive. However, we sincerely apologize that the cleanliness of the washroom did not meet your expectations. Cleanliness is very important to us and we will address this issue with our housekeeping team to ensure better standards moving forward. We appreciate your input and hope to have the opportunity to improve your experience during a future stay. Thank you again for your review!

Woodpegger by the beach, Mandrem has replied on Fri Jan 10 15:53:48 IST 2025

Thank you for sharing your detailed feedback. We deeply regret that your experience did not meet your expectations and we sincerely apologize for the condition of the room you were initially assigned. Cleanliness is a top priority for us and it is concerning to hear that the room was not up to standard. We take your comments about housekeeping seriously and we will be reviewing this with our team to ensure improvements are made. We also regret that you did not receive immediate assistance with your room change, especially given the late hour. Our goal is to always accommodate our guests to the best of our ability and we understand your frustration with having to wait for an alternative room. We will work on improving our communication and responsiveness in such situations. Regarding your feedback on the restaurant and the prioritization of orders, we sincerely apologize if it seemed that there was any bias. We pride ourselves on offering equal and attentive service to all guests, regardless of nationality and we will address this matter with our restaurant team to ensure fairness and consistency in service for everyone. We understand your disappointment and will continue to work on making improvements in both our facilities and service to provide a better experience for future guests. Thank you for bringing these issues to our attention.

Woodpegger by the beach, Mandrem has replied on Mon Apr 14 18:03:47 IST 2025

Thank you for sharing your wonderful experience with us! We’re so glad to hear that you enjoyed your stay in our wooden cottages and that the hospitality and food exceeded your expectations. It’s fantastic that you had a peaceful time with friends and family, and we’re thrilled that the direct access to the beach was a highlight for you. Your kind words mean a lot to our team, and we’re happy to have made your stay memorable. We look forward to welcoming you back for another fantastic experience!