The Gulmarg Gateway Resort | Centrally Heated Rooms

The Gulmarg Gateway Resort | Centrally Heated Rooms has replied on Tue Jan 14 19:26:23 IST 2025

Dear ShIva TM Thank you for sharing your feedback. We would like to address your concerns to ensure clarity and satisfaction: Location: The location of our property is clearly mentioned in the address provided at the time of booking. We always strive to provide accurate information for our guests. Room Size: The room size for the deluxe category is 12x12 feet, as per your booking. Kindly note that the super deluxe category offers larger rooms, and we would be delighted to assist you with an upgrade in your future visits. Breakfast Options: We offer a variety of breakfast options, and service is provided either at the table or in the room, as per the guest's preference. We regret if there was any misunderstanding regarding this. Your feedback is valuable to us, and we will use it to further enhance our services. We look forward to welcoming you again and ensuring a seamless stay experience. Best regards Suhail Manager

The Gulmarg Gateway Resort | Centrally Heated Rooms has replied on Wed Jan 22 15:23:46 IST 2025

Dear Guest, Thank you for sharing your feedback. We sincerely apologize for any inconvenience you experienced during your stay. Upon reviewing the matter with our team, we understand that the central heating system may have been confusing, but our room boy promptly assisted in explaining its usage. For hot water, it is provided through the left tap, as informed during check-in. Additionally, we noticed that one extra adult was accommodated at a significantly discounted rate as a goodwill gesture. We always strive to provide the best service, and your concerns will help us improve further. We appreciate your understanding and hope to host you again in the future under better circumstances. Warm regards,

The Gulmarg Gateway Resort | Centrally Heated Rooms has replied on Sat Mar 23 16:13:42 IST 2024

Thank you for your feedback! We're glad you enjoyed the tasty vegetarian meals and that we were able to address the hot water issue promptly. We appreciate your stay! Best Regards

The Gulmarg Gateway Resort | Centrally Heated Rooms has replied on Tue Oct 10 12:35:00 IST 2023

We sincerely appreciate your positive feedback regarding your recent stay. It's heartening to hear that you found our rooms clean and our service to be of high quality. Our team is dedicated to ensuring a comfortable and enjoyable experience for all our guests, and the fact that we could assist you in seeking medical attention during your illness reflects our commitment to guest well-being. We're honored to have had the opportunity to serve you and look forward to welcoming you back for another exceptional stay in the future. Thank you for choosing us.

The Gulmarg Gateway Resort | Centrally Heated Rooms has replied on Sun Jul 09 21:20:49 IST 2023

Dear Anirban Mandal Thank you for your feedback and As a budget stay, we strive to provide affordable accommodation without compromising on cleanliness and comfort. We understand that your expectations may have been different, and we appreciate your input. We constantly work on improving our services to enhance the guest experience. We apologize for any confusion regarding the availability of an in-house restaurant during your stay. Our team strives to provide accurate information, and we apologize if there was any miscommunication. We appreciate your understanding and that you were able to explore the nearby dining options we recommended. We value your feedback, and it will be used to improve our communication and service. We hope to have the opportunity to exceed your expectations in the future and provide you with a more enjoyable stay. Best Regards Suhail GM

The Gulmarg Gateway Resort | Centrally Heated Rooms has replied on Sun Jul 02 22:37:24 IST 2023

Dear Abhijeet Singh Thank you for taking the time to share your feedback with us We apologize if this information was not conveyed to you during your stay, as it is our aim to ensure that all guests are aware of the options available to them. We will review our communication practices to ensure that future guests are well-informed about any additional amenities that may require a request. We understand that having readily available amenities is important for a comfortable stay, and we regret if our procedures were not clearly communicated to you. We would like to clarify that while we do provide soap in the bathroom as a standard amenity; additional supplies such as extra soap are available upon request. As you rightly mentioned, toothpaste is not included in our standard amenity list. However, we do provide toothpaste upon request to ensure that our guests have everything they need for a comfortable stay. Please be informed that our housekeeping team follows a strict schedule to replenish towels in each room. However, as you checked in during the middle of the night, there might have been a slight delay in providing fresh towels due to the late hour. Nonetheless, we understand the importance of having towels readily available upon check-in and apologize for any inconvenience caused. Our housekeeping team follows strict standards when it comes to cleanliness, including regular sanitization and thorough inspections. We regret that we fell short of meeting these standards during your visit, and we sincerely apologize for the negative impression it left Please be assured that we take your comments seriously, and we will thoroughly investigate the issue to identify the root cause of the intermittent connectivity. We will work diligently with our technical team to address any network issues and ensure a more stable and reliable Wi-Fi service for our guests. If you could have to reach out to our front desk team during your stay if you encounter any connectivity issues the problem has been solved. Our team is available to provide immediate assistance and troubleshoot any problems you may encounter. We apologize for any confusion caused by the mention of carpeted rooms in your review. It seems there might have been a misunderstanding or a mistake in the review. Nevertheless, we take your comments seriously, and we assure you that we maintain high standards of cleanliness throughout our wooden-floored rooms. We have a dedicated housekeeping team that follows rigorous cleaning protocols to ensure that our rooms are thoroughly cleaned and well-maintained. Our team pays close attention to all areas, including the wooden floors, to provide a comfortable and hygienic environment for our guests. best regards

The Gulmarg Gateway Resort | Centrally Heated Rooms has replied on Sun May 14 22:35:06 IST 2023

Dear rajbir singh i'm sorry to hear that you had a negative experience with the water quality at our hotel. As spoken to you the water quality was little unclean due to continuous rainfall since 30 days. We take the issue of cleanliness very seriously, we cleaned your room, washroom and provided everything you need we inf-act served you free dinner and breakfast that's would have costed you more than 1500 inr. There were other guests staying in hotel who were not facing any problem. Regarding heating we have centrally heated system we moreover have electric blankets i still don't know why your room was cold when most of our staff was running behind you. Lastly, we believe in effectiveness and we firmly believe improvement is a continuous process. But as i spoke to my team members. They have given you every service complementary except your room rent. With regards