Swiss Cottage and Spa by Salvus

Swiss Cottage and Spa by Salvus

Dear Dibyojyoti Bhowmik, We are truly sorry to read about your recent experience with us. Please accept our sincere apologies for the inconvenience you faced during your stay from 2nd to 3rd November. We always strive to provide our guests with a comfortable and pleasant experience, and we regret that we fell short of your expectations on this occasion. The room allocation and maintenance concerns you mentioned have been taken very seriously. We have already addressed the geyser issue and inspected the room you were shifted to, ensuring that all equipment and linen are now in proper condition. Regarding the balcony, some of our first-floor rooms have semi-open sit-out areas overlooking the passage, which are categorized under the “Premier Balcony” type. However, we understand your disappointment and will be reviewing the room description and categorization to make it clearer for future guests. We have also reinforced staff training to ensure they are better equipped to handle technical queries promptly and efficiently. While we regret that this stay did not meet your expectations, we truly value your feedback—it helps us improve. Warm regards, Management Team Salvus Hotels

Swiss Cottage and Spa by Salvus

Dear Nikunj Rawal, We’re very sorry to hear about your disappointing experience and sincerely apologize for the inconvenience you faced during your stay. Your feedback regarding the room condition, dampness, and balcony door has been taken very seriously. Our maintenance and housekeeping teams have already inspected and resolved these issues to ensure they don’t occur again. We truly regret that our service response did not meet your expectations on this occasion. Guest satisfaction is our top priority, and we will be reinforcing our internal checks and staff training to improve responsiveness and room quality. Thank you for bringing this to our attention — your feedback helps us improve. We hope you might consider giving us another opportunity in the future to serve you better. Warm regards, Management Team Salvus Hotels

Swiss Cottage and Spa by Salvus has replied on Wed Nov 05 18:08:56 IST 2025

Dear Sudhir Ranjan, Thank you so much for choosing to stay with us again and for your wonderful feedback! It’s always a pleasure to host you. We’re delighted to know you enjoyed the views and our team’s hospitality once again. Your continued trust means a lot to us, and we look forward to welcoming you back for many more pleasant stays at swiss cottage & spa. Warm regards, Management Team

Swiss Cottage and Spa by Salvus

Dear Himanshu Sharma, Thank you for sharing your kind words and valuable feedback. We’re glad to know you had a pleasant and comfortable stay and enjoyed the nearby cafés and overall ambiance of the property. We appreciate your comments regarding parking and mobile network connectivity — both are indeed limited in certain parts of Rishikesh due to the hilly terrain, but we’re working on improving the guest experience by optimizing available parking space and assisting guests with network-related needs. We hope to welcome you back soon for another peaceful stay amidst nature. Warm regards, Management Team Salvus Hotels

Swiss Cottage and Spa by Salvus

Dear Rupali Pundir, We’re truly sorry to hear about your disappointing experience and sincerely apologize for the inconvenience caused during your stay. We deeply value your long association with us and regret that this visit did not meet your expectations. Please note that we have already upgraded our linen and replaced older room amenities, and we’re continuously working to enhance cleanliness and maintenance standards. Your feedback about the café has also been shared with the team for immediate attention. We truly appreciate you taking the time to share such detailed feedback — it helps us improve. We hope you might consider giving us another opportunity in the future to serve you better. Warm regards, Management Team Salvus Hotels

Swiss Cottage and Spa by Salvus

Dear Abhishek Rautela, Thank you so much for your kind words! We’re delighted to know you enjoyed the convenient location, clean rooms, nearby cafés, and our team’s cooperative service. Your appreciation truly means a lot to us, and we look forward to welcoming you back soon for another comfortable stay amidst the calm surroundings of Rishikesh. Warm regards, Management Team Salvus Hotels

Swiss Cottage and Spa by Salvus

Dear Pankaj Kumar, Thank you for sharing your feedback. We’re glad to know you found our property clean and our staff cooperative. However, we’re truly sorry to hear about your experience with the stray dog and the inconvenience it caused. While we do our best to ensure the surroundings remain safe and pleasant, occasional visits by community dogs are unfortunately common in this hilly, green area of Rishikesh. We have since coordinated with local authorities to manage this situation more effectively and prevent any recurrence. We appreciate your understanding and hope to welcome you again for a smoother and more comfortable experience. Warm regards, Management Team Salvus Hotels

Swiss Cottage and Spa by Salvus has replied on Wed Nov 05 19:18:27 IST 2025

Dear Himanshu Sharma, Thank you so much for your wonderful feedback and recommendation! We’re delighted to know you enjoyed the peaceful ambiance, spacious and clean rooms, and our team’s friendly hospitality. Your kind words truly motivate us to continue providing a calm and comfortable experience for all our guests. We look forward to welcoming you back soon for another relaxing stay amidst nature. Warm regards, Management Team Salvus Hotels

Swiss Cottage and Spa by Salvus

Dear Soumi Ghosh, Thank you so much for your wonderful review! We’re thrilled to know you had such an enjoyable and peaceful stay with us. It’s great to hear you loved the serene terrace room, the beautiful views, and the calm atmosphere — exactly what we aim to offer our guests. We’re also delighted that you enjoyed the breakfast from one of the recommended cafe and found it fresh and homely. Your kind words and recommendation truly mean a lot to our team. We look forward to welcoming you back soon for another relaxing getaway amidst the tranquility of Rishikesh. Warm regards, Management Team Salvus Hotels

Swiss Cottage and Spa by Salvus

Dear Arjun Singh, Thank you for sharing your feedback. We’re delighted to know you enjoyed our service and appreciated the quality of food. Your kind words mean a lot to us. We’ve also noted your suggestions regarding amenities and staff training — these are valuable insights, and we’re already working on improving our team’s efficiency and guest support to enhance overall comfort. We truly appreciate your honest feedback and look forward to welcoming you back for an even better experience. Warm regards, Management Team Salvus Hotels

Swiss Cottage and Spa by Salvus

Dear Nitin Soni, We’re truly sorry to hear about your disappointing experience and sincerely apologize for the inconvenience you faced during your stay. Cleanliness and guest comfort are top priorities for us, and we deeply regret that the linen and housekeeping service did not meet our usual standards on this occasion. Please note that we have already upgraded our linen and reinforced housekeeping checks to ensure such issues do not recur. We also regret the disturbance caused by other guests — while we do our best to maintain a peaceful environment, occasional group bookings can sometimes lead to noise, and we’re taking steps to strengthen our night monitoring. Your feedback is extremely valuable, and we appreciate you bringing these matters to our attention. We truly hope you’ll give us another opportunity to provide you with a much-improved stay. Warm regards, Management Team Salvus Hotels

Swiss Cottage and Spa by Salvus has replied on Wed Nov 05 20:04:49 IST 2025

Dear Pooja Chaudhary, Thank you for your kind words! We’re so glad you enjoyed the positive vibe and our staff’s hospitality. Your appreciation truly means a lot to our team. We hope to welcome you back soon for another relaxing stay. Warm regards, Management Team Salvus Hotels

Swiss Cottage and Spa by Salvus

Dear Rupali Pundir, Thank you so much for sharing your feedback! We’re glad to know you had a great stay and found our property to be a peaceful getaway from the city’s hustle and bustle. We truly appreciate your kind words and have noted your suggestion regarding the bathroom fixtures — our maintenance team will look into it right away. We look forward to welcoming you back for another relaxing stay! Warm regards, Management Team Salvus Hotels

Swiss Cottage and Spa by Salvus

Dear Ashish Dhir, Thank you so much for choosing to stay with us again and for sharing such a detailed review of your experience! We’re delighted to know that you enjoyed the peaceful hilltop location, spacious terrace rooms with mountain views, and the overall vibe of our property. It’s always a pleasure to host returning guests like you. We also appreciate your constructive feedback regarding our food menu and room service — your suggestions are well noted, and we’re actively working to improve in these areas. Looking forward to welcoming you back soon for your 4th visit! Warm regards, Management Team Salvus Hotels

Swiss Cottage and Spa by Salvus has replied on Wed Nov 05 20:11:43 IST 2025

Dear Mohit Goyal, Thank you so much for your kind words! We’re delighted to know you had a pleasant stay and appreciated our spacious, well-maintained rooms and pet-friendly environment. It’s also wonderful to hear that you enjoyed the food quality during your visit. We truly appreciate your feedback and hope to welcome you and your furry friend back soon for another comfortable stay! Warm regards, Management Team Salvus Hotels

Swiss Cottage and Spa by Salvus

Dear Ruturaj More, Thank you so much for your wonderful review! We’re delighted to know that you had a very good stay and appreciated our supportive staff, spacious rooms, and excellent food quality. It’s also great to hear that you found the location convenient with good cafés and restaurants nearby. We truly appreciate your kind words and recommendation, and we look forward to welcoming you back for another memorable stay soon! Warm regards, Management Team Salvus Hotels

Swiss Cottage and Spa by Salvus has replied on Sun Jan 26 19:44:57 IST 2025

Namaste! Thank you for sharing your kind words about your stay at Swiss Cottage & Spa. We’re delighted to hear that you found our property cozy and appreciated the greenery. It’s heartwarming to know that you and your family had a comfortable stay with us. Our team takes great pride in ensuring every guest feels at home, and your recognition of their humility and care means a lot to us. We hope to welcome you and your loved ones again soon for another relaxing and memorable experience.

Swiss Cottage and Spa by Salvus has replied on Wed Nov 05 20:16:32 IST 2025

Dear Ramesh Yadav, Thank you so much for your wonderful feedback! We’re delighted to know you enjoyed our excellent service, responsive staff, and the beautiful mountain-view terrace and garden area. It’s always a pleasure to hear that guests appreciate the peaceful charm of our location. We truly appreciate your kind words and look forward to hosting you again soon for another relaxing stay! Warm regards, Management Team Salvus Hotels

Swiss Cottage and Spa by Salvus has replied on Wed Nov 05 20:17:41 IST 2025

Dear Sandeep Bal, Thank you for sharing your feedback. We’re truly sorry to hear that your experience did not meet expectations. Cleanliness and maintenance are top priorities for us, and we regret that you encountered issues with the linen and washroom upkeep during your stay. Please note that we have recently upgraded our linen and enhanced our housekeeping checks to ensure such concerns are not repeated. Your feedback helps us improve, and we appreciate you bringing this to our attention. We hope you’ll consider giving us another opportunity to serve you better in the future. Warm regards, Management Team Salvus Hotels