Shahpura Gandharva Retreat Sariska

It was really a very nice property, well maintained , very clean , stag was really cooperative and caring . Food was really good 👍

stay was good. location is really good to reach , very well connected highway, like 1 km from National Highway Property (build up) - it's beautiful, better than it looks in pictures. Grand area with well protected walls, huge gardens. good place for parking in front of reception. Receptionist welcome with smile and welcome mint drink and water. fast checkin with in house EV transport vehical which transport you and luggage. Room were super beautiful, clean , with all the heritage and natural touch. Food and restaurant are good but it's one area where management should work really hard. 1st the cooking techniques and taste 2nd the timing. services are fast and staff is soft spoke washroom and pool were super clean with all the amenities.

I can say just one word.. Awesome.. Me and my wife went there and had a great experience. Food was very good, swimming pool water was cleaned. Property location is very beautiful. If anyone is willing to travel here, they can surely go. You will feel very relaxed.

Lovely stay... nice property and food... the location is very good surrounding the Aravalli hills...

Superb experience, peaceful stay, friendly hospitality, delicious food, they have folk dance, cultural events to entertain their customer during weekend. Have game zone as well for kids and adults

Room was excellent. My baby loved the stay . Food service was excellent. Location was excellent. It is a must visit. We really had a amazing weekend

Excellent stay. Rahul was very helpful.would definitely recommend for anyone visiting this area for stay

Excellent property with good services. The rooms are quite spacious and spotlessly clean, however the food could have been better as the menu was quite limited.

Breakfast was included but there was no buffet prepared, just toast and paranthas and sandwhich were there. It was not worth the price charged.

Location is very close to sariska national park. Calm place in the lap of nature. Very nice staff. Good food.

Rooms are huge. Place is quite and relaxing. Pools area is very good. Food is amazing. Plenty of greenery and pleasant space.

The stay was a very comfortable one with the staff eager to help and service. The property is a serene one with clean rooms and excellent view of the mountains. Food was really good.

The stay was nice and comfortable. Specially the rooms and ambience is nice. The only thing which i did not enjoyed was their food. The taste of the food is below average.

It was wonderful experience. We have enjoyed our stay at the property. Would love to visit again. Also recommend to book your stay here if you are planning to visit sariska.

Peaceful, tranquil, serene, and amazingly maintained property. Staff is genuinely courteous and serves good food. We came for peace and quiet, and we found it.

It is a difficult destination to reach. The staff was good, but it took some convincing to get bonfire done near our cottage. The food was average.

Stayed for 2 nights, booked private cottage with pool, however luxury tents were also tempting, property, location, staff, all are excellent and upto the mark, however food can be improved, quantity wise its always extra what they give, local cuisine is worth ordering, people who want to eat other than that can be little disappointed, overall its pretty awesome.

It was very refreshing and rejuvenating. Lot of greenery and good hospitality. Clean water in pools, fresh food and drinks.

Wholesome experience - Right from stay, food, ambiance to amenities. Special mention for Yuvraj - great hospitality.

Stay dates: 14 june to 17 june 2024. 1. *Unavailability of staff*: There is no permanent professional staff assigned at the property. When we had visited the property, the staff who were available on first day were either unavailable or were on leave the second and third day. Despite this, no other arrangements for availability of staff was made by the resort. The CHEF checked us in and out and there was only ONE staff taking the orders, checking in people, delivering food etc. No one picks up the phone at the reception, despite calling multiple times. In fact, there is no staff specifically assigned for cleaning. Daily wagers have been hired for cleaning who would only do the bare minimum. On complaining about this with the customer service executive Ms. Deepika Bhati- the maintenance staff (who looks after the power backup and engines) was sent to clean the private pool. There is no proper cleaning staff only at the property and the customer care executive refused to believe us on the same when complained. She also said that at times staff goes on leave due to emergency and such incidents happen. No customer must be paid to live in a luxury hotel for vacation, where staff only goes for its own vacation. We were dealing with lizards alone, cleaning the private pool on our own, cleaning the dust off remote on our own. The management of the property must take serious note of absence of staff and ought to hire proper professionals to stand by the brand name of “Shahpura”. 2. ⁠*Health and hygiene:* The daily wager staff would barely clean the room and there would be no dusting in the room. We had dust all over the TV and AC remotes and there were lizards and bugs everywhere. It was mentally astonishing and harassing to find a lizard in bath towel. As per the resort staff, the private pool was cleaned merely by draining of water in it and no one came to the room to deep clean the private pool and sand was set on the pool floor. There was dust everywhere and no maintaining of proper hygiene for its customers by the resort. The place must be booked at the risk and expense of living in a deplorable condition and must not be booked at all by people who have allergies/ reactions to bugs and lizards as we had bugs on bed as well. On complaining about this with the customer service executive we were informed that “obviously bugs would be present in a retreat in sariska”. Such a response by customer care is pathetic as she did not understand the quality of cleaning being done by the staff and the harm and damage caused to the customers. Management must look into this immediately as paying to stay in a brand like shahpura must not lead to a disaster for any one. Proper professional staff who know how to clean a room must be hired and hygenie must be ensured. 3. ⁠*No power backup or wifi:* it was provided in the description that there would be wifi. However, the property does not have any wifi There was no light for 2 hours on our trip in the mid june. No fans or ac or any electronic feature was working. We were told that diesel for generator was finished and that the generator was not working because of excessive load. Basic facility like fan, ac, wifi is not available at the property, and customers are being duped into paying for a luxury stay at the name of shahpura brand. The services and management of property are deplorable and serious actions must be taken against the property management. On complaining about this with the customer service executive we were informed that “sometimes there can be problems and power may fail, so please bear with it.” In peak summer season, we were made to sit in heat and sleep without ac. This is absolutely unexpected out of a luxury brand and serious actions must be taken against this by its management. Day wise detail: Day1: We entered the shahpura gandharv resort on 14 june and had booked a cottage with private pool. We were checked in and led to the cottage by one staff who shared his mobile number with us and were told that the private pool will be filled shortly. We asked for the TV to be switched on, after which the payment of channels on airtel TV was done and it was still not functioning properly. At around 9:30 pm we were served dinner. We had called the staff to clean the plates and the staff boy was asleep by 10 pm and refused to switch on the lights for the common pool area. We called him 3 times, however to no avail. We swam in the common pool in the dark only to come back to our room where there were lizards and bugs on bed. Day 2: after being served the breakfast, we ordered for a ice tea to be served at the pool with a new staff boy today who again shared his number with us. The staff boy on day 1 was on leave. The ice tea was served after 2 hours & after calling all the staff numbers repeatedly and the excuse given was “the straws were over”. We called for room cleaning, which was cleaned after 1.30 hours by a daily wager. Basic cleaning of the room was not done - no dusting, no cleaning of private pool, nothing on removing the lizard from the room. No staff asked about lunch or dinner from us on day 2. We called the reception landline repeatedly however no-one picked the same from us. Day 3: there was a new staff on day 3, who was running around amongst cottages carrying luggages, checking in and serving people. We had again ordered ice tea which was given to us after 45 minutes with excuse that “it was kept in the fridge”. We called the other staff members and were informed that they were on leave. We called for room cleaning however no-one picked our call. In the evening around 5 pm there was a power cut for more than an hour. We called at the reception 4 times, but no one picked our phone. After which we went to the reception and were informed that diesel in generator has finished and will start in some time. We called the customer care executive Mr. Deepika bhati at this time and informed her of all our problems only to hear her avoid & ignore all the complaints made by us and merely send the existing staff to our room so that they can hear our problems. Instead of providing us with a reason for absence of staff, she did not believe us that any problems even existed. She insisted that we were asking for too much by calling staff for cleaning the pool whereas the pvt pool was not cleaned till then even once and only water was drained from it. Only after making noise about the condition of the property, the MAINTENANCE STAFF (not cleaning staff) was sent to clean the room and pvt pool. However, even this time no dusting on table or room was done and dust was set every where. Anyone who is booking the property must book it at its own risk no checks have been made at the property of existence of wifi, clean rooms, staff. The property is truly very pretty but is mis-managed by incompetent staff and unprofessional executives. Do not be duped by the marketing pages of the property such as Instagram as there were no pottery activities or camels rides at the property. The cycle was also made available to us on the last day. At this price, much better services can be booked and everyone must ensure their safety from bugs and lizards in the room (or towels). yes