Pegasus Lifestyle Resort Karjat

Pegasus Lifestyle Resort Karjat has replied on Wed Sep 24 10:04:46 IST 2025

Dear Mr. Swapnil Kumbhar, Thank you for taking the time to share your feedback following your stay with us at Pegasus Lifestyle Resort. We are pleased to know that you appreciated our resort’s location, ambiance, and cleanliness, as well as the hospitality extended by our team member Pradnya. Your kind words for her have been shared with the team. We sincerely regret the inconvenience you faced with food service and the delay in your dinner order. This certainly does not reflect the standards we strive to maintain, and we will address this matter with our restaurant team to ensure more punctual and attentive service in the future. We have also noted your concern regarding the inconsistency in guest treatment. Please be assured that every guest is equally important to us, and we will be reinforcing this value with our staff to avoid any such impressions going forward. Your observations are invaluable for us to improve, and we truly hope to have the opportunity to welcome you again for a more seamless and memorable stay. Warm regards, Team Pegasus Lifestyle Resort

Pegasus Lifestyle Resort Karjat has replied on Tue Sep 02 10:02:12 IST 2025

Dear Mr. Shankar Sunder, Greetings from Pegasus Lifestyle Resort! Thank you for choosing to stay with us and for taking the time to share your feedback. We are delighted to know you enjoyed the scenic surroundings, swimming pool, and indoor games during your stay. We also value your observations regarding our restaurant offerings and service orientation. Your feedback is important to us, and we will certainly work towards enhancing our dining experience and guest engagement to better meet expectations in the future. We hope to welcome you back again for an even more comfortable and memorable stay. Warm regards, Team Pegasus Lifestyle Resort

Pegasus Lifestyle Resort Karjat has replied on Mon Aug 11 19:59:29 IST 2025

Dear Mr. Sharma, Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for the inconvenience you experienced, especially with our service, intercom issues, and food quality. This is certainly not the standard we aim to deliver. Please be assured that we have addressed these concerns with our team to ensure prompt service, better communication facilities, and improvements in food preparation and delivery times. We value your feedback and hope you might consider giving us another opportunity in the future to provide you with a much better experience. Warm regards, Team Pegasus Lifestyle Resort Karjat

Pegasus Lifestyle Resort Karjat has replied on Thu Jul 31 09:14:03 IST 2025

Dear Mr. Makarand Kale, Thank you for taking the time to share your feedback regarding your recent stay with us at Pegasus Lifestyle Resort. We sincerely regret to hear that your experience in the villa accommodation did not meet your expectations. Please accept our apologies for the inconvenience caused by the room condition and cleanliness. We are actively working with our housekeeping and maintenance teams to address the issues you’ve mentioned and improve the overall villa experience. We’re glad to know you found the executive hotel rooms to your satisfaction and that they contributed positively to your stay. Your comments regarding the buffet variety and food quality have also been shared with our culinary team for immediate review and improvement. Your feedback is valuable and helps us improve our services to ensure a better experience for all our guests. We hope to have the opportunity to welcome you back again for a more enjoyable and seamless stay. Warm regards, Pegasus Lifestyle Resort Team

Pegasus Lifestyle Resort Karjat has replied on Sat Jul 19 18:07:22 IST 2025

Dear Ms. Sakshi , Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced during your stay with us at Pegasus Lifestyle Resort, Karjat. We are extremely concerned to learn about the rodent issue in your room, and we truly regret that this disrupted your comfort and sleep. Please be assured that this is not reflective of the standards we strive to maintain. Immediate steps have already been taken with our housekeeping and pest control teams to thoroughly inspect and resolve the issue to ensure it does not occur again. We’re grateful that you brought this to our attention, and we appreciate your patience in shifting rooms during the night. Our team is committed to providing all our guests with a pleasant and relaxing experience, and we hope to have the opportunity to welcome you back in the future to offer you the true Pegasus experience. Warm regards, Team Pegasus Lifestyle Resort Karjat

Pegasus Lifestyle Resort Karjat has replied on Thu Jul 24 00:53:53 IST 2025

Dear Mr. Bele, Warm greetings from Pegasus Lifestyle Resort! Thank you for taking the time to share your valuable feedback regarding your recent stay with us. We truly appreciate your rating and detailed comments, as they help us continuously improve the guest experience. We are delighted to hear that you were pleased with the cleanliness, location, spaciousness, food, and the service provided by our reception team. Your kind words will be shared with them as a great source of encouragement. We also sincerely apologize for the shortcomings you experienced during your stay, particularly with the service delays over the weekend, the limited food options, and the challenges faced with some of our new service staff. Please rest assured that your concerns have been noted and are being addressed with the highest priority. We are actively training our new team members and reviewing our service and menu standards to ensure smoother and more satisfying experiences for our guests. Thank you once again for choosing Pegasus Lifestyle Resort. We hope to have the pleasure of welcoming you back soon for a more seamless and enjoyable stay. Warm regards, Team Pegasus Lifestyle Resort Karjat

Pegasus Lifestyle Resort Karjat has replied on Thu Jul 24 00:59:33 IST 2025

Dear Mr. Shinde, Greetings from Pegasus Lifestyle Resort. Thank you for taking the time to share your recent experience with us. We sincerely regret to hear that your stay did not meet expectations and would like to extend our deepest apologies for the inconvenience caused. While we’re glad to know you appreciated the resort’s location, we are truly sorry for the issues you faced related to service, cleanliness, food quality, and power interruptions. We understand how these aspects significantly impact a guest’s comfort and satisfaction. Please be assured that your feedback has been taken very seriously. We are currently addressing staffing challenges, enhancing training, and working closely with our maintenance and culinary teams to ensure improvements are made swiftly. Additionally, our team is actively working on backup power solutions to minimize the impact of power cuts on guest comfort. We hope you will consider giving us another opportunity to serve you better in the future and experience the improvements firsthand. Warm regards, Team Pegasus Lifestyle Resort

Pegasus Lifestyle Resort Karjat

Dear Mr. Amit Das, Thank you for sharing your detailed feedback and for choosing Pegasus Lifestyle Resort for your stay. We're delighted to hear that you enjoyed the scenic location, lush greenery, pool area, and the variety in our buffet offerings. It’s wonderful to know that your overall experience was positive and that you're considering a revisit — that means a lot to us! We also appreciate your constructive feedback regarding room service timings and staffing during weekends. Please be assured that we’re actively working to improve in these areas to enhance the guest experience further. Looking forward to welcoming you again for an even better stay! Warm regards, Pegasus Lifestyle Resort Team

Pegasus Lifestyle Resort Karjat has replied on Thu Jul 31 09:22:10 IST 2025

Dear Mr. Suraj Kumar, Thank you for sharing your feedback and for staying with us at Pegasus Lifestyle Resort. We’re glad to know you appreciated our property and amenities, as well as the overall location and value. However, we truly regret to hear that the service did not meet your expectations. Please accept our sincere apologies for the inconvenience you experienced, especially with the room service and delays in the restaurant. Your comments have been shared with our operations team, and we are taking necessary steps to improve service efficiency and staffing to better cater to our guests’ needs. We value your feedback and hope to have the opportunity to provide you with a much-improved experience on your next visit. Warm regards, Pegasus Lifestyle Resort Team

Pegasus Lifestyle Resort Karjat has replied on Thu Jul 31 09:23:26 IST 2025

Dear Ms. Ratna Balakrishnan, Thank you for taking the time to share your feedback following your recent stay with us at Pegasus Lifestyle Resort. We’re pleased to know that you found the rooms clean and well-maintained, and that aspects like cleanliness and child-friendliness met your expectations. However, we regret that the overall experience didn’t exceed your expectations, particularly regarding the amenities and food pricing. Your feedback is valuable, and we will certainly review it with our team to explore how we can enhance the guest experience and offer better value moving forward. We hope to have the opportunity to welcome you back for an improved stay in the future. Warm regards, Pegasus Lifestyle Resort Team

Pegasus Lifestyle Resort Karjat

Dear Mr. Claudino Antao, Thank you for sharing your feedback with us. We deeply regret to hear that your recent stay did not meet your expectations, and we sincerely apologize for the inconvenience caused. We understand how frustrating it must have been to wait extensively for à la carte service, especially while traveling with elderly family members. Your concerns regarding the limited meal options during high occupancy and the lack of flexibility are valid, and we are currently reviewing our meal service policy to better accommodate diverse guest needs. We also apologize for the inconvenience caused by the non-functional Tata Sky services in your rooms. While we were indeed facing technical issues beyond our immediate control, we understand this disrupted your in-room experience and are actively working to resolve such issues more swiftly in the future. Your feedback is important to us, and we assure you that it will be used constructively to improve our services. We hope to have the opportunity to serve you better in the future. Warm regards, Pegasus Lifestyle Resort Team

Pegasus Lifestyle Resort Karjat has replied on Thu Jul 31 09:26:06 IST 2025

Dear Mr. Raj Sawant, Thank you for taking the time to share your experience with us. We’re delighted to know that you enjoyed the spacious layout, lush greenery, and the ambiance around the swimming pool, as well as the care given to our horses. It’s always rewarding to hear that guests are able to relax and appreciate the environment we strive to maintain. We also appreciate your feedback regarding the food variety and pricing. Your comments have been shared with our culinary team to help us enhance the dining experience and ensure it aligns with guest expectations. We look forward to welcoming you and your family again for another pleasant stay. Warm regards, Pegasus Lifestyle Resort Team

Pegasus Lifestyle Resort Karjat

Dear Mr. Avdhoot Rajke, Thank you for your kind words and for rating your stay with us so highly! We’re delighted to hear that you found the property well-maintained, clean, and hygienic. It's also great to know that you enjoyed the food and experienced the friendliness of our staff — something we take great pride in. Your feedback regarding Wi-Fi and other aspects is noted and will help us improve further. We truly appreciate your support and look forward to welcoming you back soon for another excellent stay! Warm regards, Guest Relations Team Pegasus Lifestyle Resort

Pegasus Lifestyle Resort Karjat has replied on Thu Jul 31 09:52:18 IST 2025

Dear Mr. Shorya Shekhawat, Thank you for sharing your feedback and for rating your stay with us positively. We’re happy to hear you had a good stay and that you enjoyed the clean rooms, food, and pool facilities. Your kind words about our cooperative staff are truly appreciated. We also acknowledge your observation regarding service experience, and we’ll continue training our team to ensure more polished service in the future. Looking forward to welcoming you again for another relaxing getaway! Warm regards, Guest Relations Team Pegasus Lifestyle Resort

Pegasus Lifestyle Resort Karjat has replied on Thu Jul 31 09:52:58 IST 2025

Dear Ms. Monika Singh, Thank you for sharing your feedback with us. We’re truly sorry to hear that you experienced delays in our services and restaurant operations. Please accept our sincere apologies for the inconvenience caused. Your feedback has been shared with the concerned teams, and we are actively working on improving our service speed and overall efficiency. We appreciate your input, as it helps us enhance the guest experience. We hope to welcome you again for a more seamless and enjoyable stay. Warm regards, Guest Relations Team Pegasus Lifestyle Resort

Pegasus Lifestyle Resort Karjat has replied on Thu Jul 31 09:53:56 IST 2025

Dear Mr. Saurabh Patil, Thank you for your wonderful feedback and for rating your stay so highly! We’re thrilled to hear that you enjoyed our scenic location nestled among the mountains. It’s always a pleasure to know our guests appreciate the natural beauty and peaceful atmosphere that Pegasus Lifestyle Resort offers. We look forward to welcoming you back soon for another relaxing and memorable stay. Warm regards, Guest Relations Team Pegasus Lifestyle Resort

Pegasus Lifestyle Resort Karjat has replied on Thu Jul 31 09:59:22 IST 2025

Dear Mr. Heman Makwana, Thank you for your kind words and for taking the time to share your experience with us. We’re pleased to hear that you enjoyed the well-maintained property, clean and spacious rooms, and overall had a good stay at Pegasus Lifestyle Resort. Your feedback regarding the Wi-Fi has been noted and will help us further enhance our guest experience. We look forward to welcoming you back for another enjoyable and relaxing visit. Warm regards, Guest Relations Team Pegasus Lifestyle Resort

Pegasus Lifestyle Resort Karjat has replied on Thu Jul 31 10:00:10 IST 2025

Dear Mr. Ajay Shah, Thank you for taking the time to share your feedback. We’re glad to hear that you appreciated the peaceful location of Pegasus Lifestyle Resort, especially during the monsoon season, and that you found the rooms comfortable. We do regret to hear that some aspects of your stay did not fully meet expectations, particularly in terms of room service, amenities, and food quality. Your comments have been shared with the respective teams, and we are working on enhancing these areas to provide better value and a more satisfying experience for our guests. We appreciate your input and hope to welcome you again for an improved stay. Warm regards, Guest Relations Team Pegasus Lifestyle Resort

Pegasus Lifestyle Resort Karjat

Dear Mr. Akshay Athar, Thank you for your kind review and for choosing Pegasus Lifestyle Resort for your family getaway. We’re delighted to hear that you enjoyed our spacious property, open gardens, play areas, and large pool — all designed to create memorable experiences for families. It's great to know the resort met your expectations as a vacation spot. We’ve noted your feedback regarding the buffet-only meal option and pricing. Your suggestions are valuable and will be considered as we continue to enhance our offerings and guest satisfaction. We look forward to welcoming you and your family back for another relaxing stay. Warm regards, Guest Relations Team Pegasus Lifestyle Resort

Pegasus Lifestyle Resort Karjat

Dear Mr. Akshay Athar, Thank you for your thoughtful review and for choosing Pegasus Lifestyle Resort for your family getaway. We’re pleased to hear that you enjoyed the spacious layout of our property, including the open gardens, play areas, and our large pool — all thoughtfully designed to create a memorable and enjoyable experience for families. We also appreciate your feedback regarding the buffet-only dining option and pricing. Your input is valuable and will certainly be considered as we work toward enhancing our dining services and overall guest satisfaction. We look forward to welcoming you and your family back for another relaxing and enjoyable stay. Warm regards, Guest Relations Team Pegasus Lifestyle Resort