iROOMZ RR International

iROOMZ RR International has replied on Fri Sep 15 11:13:09 IST 2023

Dear Mr. Prasanna, Thank you so much for your kind words and positive feedback! We're delighted to hear that you had a superb stay with us and that you enjoyed our amenities, service, food, and felt safe and secure throughout your visit. We look forward to welcoming you back in the future and providing you with another outstanding experience. Warm regards, Management

iROOMZ RR International has replied on Fri Sep 15 11:14:04 IST 2023

Dear Mr. Aralihalli, Thank you for your wonderful review! We are thrilled to hear that you had an excellent stay at iroomz RR International in the heart of Mysore. It's fantastic to know that you found our location convenient, our rooms spacious with air conditioning, and that you felt it was great value for money. We truly appreciate your recommendation to your friends and family, and we look forward to welcoming you back for another memorable stay in the future. Best regards, Management

iROOMZ RR International has replied on Mon Aug 28 20:09:20 IST 2023

Dear Mr. Mohan, We deeply regret the unsatisfactory experience you had during your recent stay with us. Your feedback is both valuable and disheartening, and we sincerely apologize for the inconveniences you encountered. Your comments about poor infrastructure, the presence of pests, broken amenities, and inadequate room space are indeed alarming. This is not the level of service we aim to provide, and we understand the frustration this must have caused you. Rest assured, your feedback has been shared with our maintenance, housekeeping, and reservation teams to address these issues and ensure they are rectified promptly. We also apologize for any confusion regarding the room type. It's essential that we provide our guests with accurate room assignments, and we will investigate how this occurred to prevent it from happening in the future. Your comments about the room service experience are concerning as well, and we will be conducting an internal review to identify the areas where we fell short in delivering the service you expected. We understand that your overall experience with both MakeMyTrip and our hotel was less than satisfactory, and we take this feedback seriously. We will also be addressing any communication or coordination issues with MakeMyTrip to prevent similar incidents from happening. Your feedback helps us identify areas for improvement, and we genuinely appreciate your patience and understanding. We hope you will consider giving us another chance to provide you with a more enjoyable and hassle-free stay in the future. If you choose to stay with us again, please feel free to contact us directly so that we can ensure a seamless and pleasant experience for you. Once again, we apologize for the disappointment you experienced during your stay. Sincerely, Hotel Manager

iROOMZ RR International has replied on Mon Aug 28 20:10:13 IST 2023

Dear Mr. Rajasekhar, Thank you for taking the time to provide feedback about your recent stay. We apologize that your experience with our room service did not meet your expectations, and we appreciate your feedback as it helps us improve our services. We are genuinely sorry for any inconvenience or dissatisfaction you may have experienced during your stay. Providing excellent room service is a priority for us, and we will investigate the specific issues you encountered to ensure they are addressed promptly. Please know that your comments have been shared with our room service team, and we will take the necessary steps to improve the quality and efficiency of our service. We hope you would consider giving us another opportunity to serve you better in the future. If you decide to stay with us again, please feel free to communicate any specific preferences or concerns you may have, and we will do our best to ensure a more pleasant and satisfying experience. Once again, we apologize for any inconvenience you experienced during your stay, and we appreciate your valuable feedback. Sincerely, Hotel Manager