i-ROOMZ Hotel Pawan

i-ROOMZ Hotel Pawan has replied on Mon Sep 16 17:09:10 IST 2024

Dear Mr. Teja, hank you for taking the time to share your feedback. I sincerely apologize for the inconvenience you experienced during your recent stay with us. It is disheartening to hear about the issues you faced with your booking and the condition of the room. Regarding the booking issue, I understand how frustrating it must have been to face difficulties, especially at such a late hour. I will be addressing this with our team to ensure that all bookings, including those made online, are handled seamlessly in the future. I am also very sorry to hear about the unpleasant smell in the room. This is certainly not the standard we strive to uphold. We will be taking immediate steps to address this issue by enhancing our room cleaning protocols and ensuring that all rooms meet our cleanliness and comfort standards. Your feedback is invaluable in helping us improve our services. Please be assured that we are committed to providing a better experience for our guests and will work diligently to address the issues you've raised. If you would be open to discussing this further or if there is anything else we can do to make amends, please feel free to contact me directly at [contact information. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.

i-ROOMZ Hotel Pawan has replied on Mon Sep 16 17:09:55 IST 2024

Dear Mr. Kandrela, I am deeply sorry to hear about your recent experience with us and want to extend my sincerest apologies for the inconvenience and frustration you faced. I understand how distressing it must have been to arrive at our hotel late at night, only to find that your booking could not be honored. Please know that this is not the level of service we strive to provide. I am currently investigating the issue to understand why there was a discrepancy between your booking and our room availability. We are taking immediate steps to ensure that such issues do not occur in the future. I am also reviewing our communication and booking protocols to prevent misunderstandings and to make sure that reservations made through third-party platforms like MakeMyTrip are properly honored. Your feedback is invaluable to us, and we are committed to making the necessary improvements. If there’s anything further you would like to discuss or if there is any way we can make amends, please do not hesitate to reach out to me directly at [contact information. Thank you for bringing this to our attention, and I hope we can have the opportunity to provide you with a much better experience in the future.

i-ROOMZ Hotel Pawan has replied on Mon Sep 16 17:11:02 IST 2024

Dear Mr. Bairy, Thank you for taking the time to provide your feedback. I am truly sorry to hear about the conditions you encountered during your stay with us. It is deeply concerning to learn about the cleanliness issues you experienced, and I understand how unacceptable this must have been for you. Please accept my sincere apologies for the presence of cockroaches and the overall state of hygiene in your room. This is not the standard we aim to maintain, and I assure you that we are taking immediate steps to address these concerns. We are reviewing our cleaning and pest control procedures to ensure that such issues are promptly and effectively handled. Regarding the charges, I regret any confusion or feeling of being overcharged. We will investigate this matter to ensure that our pricing is transparent and in line with our service offerings. Thank you for acknowledging our restaurant’s efforts. I hope that despite these issues, there were some positive aspects to your stay. Please feel free to contact me directly if you would like to discuss this further or if there is any way we can make things right for you. We appreciate your feedback as it helps us improve, and we hope to have the opportunity to provide you with a better experience in the future.

i-ROOMZ Hotel Pawan has replied on Mon Sep 16 17:12:26 IST 2024

Dear Mr. Siddaram, Thank you for your kind words about your recent stay with us. I’m delighted to hear that you found our hotel to be really good and that you enjoyed your time here. I appreciate your feedback regarding our check-in and check-out times. We understand that having more flexible hours would greatly enhance our guests' experience, and we are currently exploring options to better accommodate such requests. Thank you again for sharing your thoughts. We hope to have the opportunity to welcome you back in the future and provide an even better experience. If you have any further suggestions or if there’s anything else we can assist you with, please feel free to reach out to me directly.

i-ROOMZ Hotel Pawan has replied on Fri May 03 11:25:37 IST 2024

Dear Mr. Muddukrishnaiah, I'm truly sorry to hear about your negative experience at our property. Both the lack of room availability and the poor service you encountered are serious concerns. I want to assure you that we value all our guests, and this is not the level of service we strive to provide.

i-ROOMZ Hotel Pawan has replied on Fri May 03 11:27:55 IST 2024

Dear Mr. Laxmikant, I am absolutely mortified to read about your experience. This is completely unacceptable on multiple levels. Not honoring your booking, sending you to an unsatisfactory alternative hotel, and failing to provide the included breakfast are serious breaches of our commitment to our guests. Please accept my sincerest apologies. I will investigate this thoroughly, work to address the issues with MakeMyTrip, and ensure these mistakes are never repeated.

i-ROOMZ Hotel Pawan has replied on Tue Feb 06 17:07:01 IST 2024

Dear Mr. Gemawat, We are deeply sorry to hear about your disappointing experience during your recent stay with us. Please accept our sincerest apologies for the rude behavior you encountered and the lack of assistance from our reception staff. It is distressing to hear that you felt your stay was a waste of money and that our service did not meet your expectations. We understand the importance of providing a comfortable and enjoyable experience for all our guests, and we regret that we fell short in this instance. Your feedback regarding the availability of blankets and the responses provided by our reception staff is concerning, and we assure you that we are taking immediate action to address these issues and ensure they are not repeated. We value your feedback as it helps us identify areas for improvement, and we appreciate you bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future and provide you with the quality service you deserve. Warm regards, Hotel Management

i-ROOMZ Hotel Pawan has replied on Tue Feb 06 17:07:50 IST 2024

Dear Mr. Sharanabasappa, We are deeply disappointed to hear about your unsatisfactory experience during your recent stay with us. Please accept our sincerest apologies for the poor service and quality of food you encountered. Ensuring the satisfaction and comfort of our guests is our top priority, and we regret that we failed to meet your expectations in this regard. Your feedback regarding the quality of our food and service is concerning, and we assure you that we are taking immediate steps to address these issues and improve our standards. We value your feedback as it helps us to identify areas for improvement, and we appreciate you bringing these matters to our attention. We sincerely hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience. Warm regards, Hotel Management

i-ROOMZ Hotel Pawan has replied on Tue Feb 06 17:09:07 IST 2024

Dear Mr. Garg, We are truly sorry to hear about your disappointing experience during your stay in Bellary. We understand your frustration regarding the discrepancy in pricing between what you were charged through Make My Trip and the price listed by the hotel. We strive to provide our guests with fair and competitive pricing, and we regret any inconvenience caused by this discrepancy. Your feedback is important to us, and we will investigate this matter further to ensure that such issues are addressed and resolved promptly. Please accept our sincerest apologies for any inconvenience or dissatisfaction you experienced as a result of this pricing discrepancy. We value your patronage and hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience. Warm regards, Hotel Management

i-ROOMZ Hotel Pawan has replied on Tue Feb 06 17:09:56 IST 2024

Dear Mr. Harsha, We are deeply sorry to hear about your unsatisfactory experience during your recent stay with us. Please accept our sincerest apologies for the inconvenience and discomfort you experienced due to the room odor, presence of mosquitoes, and the smell from the bar. Ensuring the comfort and well-being of our guests, especially families, is our top priority, and we regret that we fell short in this instance. Your feedback is invaluable to us, and we will take immediate action to address the issues you mentioned, including improving room odor, implementing mosquito control measures, and mitigating any odors from the bar. We understand the importance of providing a pleasant and enjoyable experience for our guests, and we are committed to making the necessary improvements to ensure that future stays meet your expectations. Thank you for bringing these matters to our attention, and we sincerely hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience. Warm regards, Hotel Management

i-ROOMZ Hotel Pawan has replied on Tue Feb 06 17:21:30 IST 2024

Dear Mr. Swamy, Thank you for taking the time to share your feedback with us. We are disappointed to hear that your recent stay fell short of your expectations. We apologize for the issues you encountered with the room conditions, including the bad smell, old bed sheets, and lack of maintenance. Please know that we take your comments seriously, and we will work diligently to address these concerns to improve the overall quality of our accommodations. On a positive note, we are glad to hear that you enjoyed the breakfast. However, we apologize for the oversight regarding the provision of water, and we will ensure that this is rectified for future guests. We appreciate your honesty and hope to have the opportunity to welcome you back in the future for a much-improved experience. Warm regards, Hotel Management

i-ROOMZ Hotel Pawan has replied on Fri May 03 11:30:18 IST 2024

Dear Mr. Manuj, I'm sorry to hear you've experienced limitations with our room service. We strive for convenience and ease with all our guest services. I will review our current dinner timing and look at options to better accommodate our guests' needs. Additionally, the difficulties with order placement should not be happening. This needs immediate attention.