Hotel Shantinivas

Hotel Shantinivas has replied on Tue Nov 04 18:59:45 IST 2025

Dear Ranjit Ram, Thank you for sharing your feedback and for highlighting our convenient location, polite staff, and cleanliness standards. We’re glad you had a pleasant stay and found our facilities, including the elevator and restrooms, satisfactory. We appreciate your note regarding the location issue on the app. Our team is already coordinating with the platform to correct it so future guests can find us more easily. We look forward to welcoming you again soon. Warm regards, Reservation Manager. Hotel Shantinivas.

Hotel Shantinivas has replied on Tue Nov 04 10:47:29 IST 2025

Dear Debashis Mondal, Thank you for taking the time to share your feedback. We are pleased to know that you had a comfortable stay with us and found our property affordable and conveniently located in the heart of Tarapith. We truly appreciate your kind words about our management team and facilities such as the AC rooms and lift. While we currently do not have an in-house restaurant, we are glad you were able to enjoy the nearby dining options. We hope to have the pleasure of welcoming you again on your next visit to Tarapith. Warm regards, Reservation Manager. Hotel Shantinivas.

Hotel Shantinivas has replied on Fri Oct 17 12:43:40 IST 2025

Dear Santi Sonar, Thank you so much for your kind words. We’re delighted to know that you were impressed with our service and found it better than other hotels. Your appreciation truly encourages our team to continue delivering the best hospitality. We look forward to welcoming you again for another wonderful stay. Warm regards, Reservation Manager. Hotel Shantinivas.

Hotel Shantinivas has replied on Thu Oct 16 12:26:00 IST 2025

Dear Chandra Tool, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience caused during your stay. Your concerns regarding the location, parking facility, room amenities, and towel arrangement have been noted seriously. We are taking necessary steps to improve our facilities and ensure a more comfortable experience for our guests in the future. We truly apologize once again and hope to have the opportunity to serve you better on your next visit. Warm regards, Reservation Manager. Hotel Shantinivas.

Hotel Shantinivas has replied on Wed Sep 10 15:13:43 IST 2025

Dear Nishikant Singh, Thank you for taking the time to share your experience with us. We truly regret to hear that your stay did not meet your expectations. We apologize if we fell short in any aspect of your visit, as it is always our intention to provide a comfortable and pleasant experience for every guest. Your feedback is taken seriously and has been shared with the concerned teams for review. We would appreciate the opportunity to understand more about your concerns so we can address them appropriately and ensure improvements are made. Should you be open to it, we invite you to reach out to us directly so we can discuss your experience in more detail. We hope to have the opportunity to welcome you again in the future. Warm regards, Reservation Manager. Hotel Shantinivas.

Hotel Shantinivas

Dear Apurba Bachar, Thank you for appreciating the behavior of our staff — it truly means a lot to us. We apologize for the inconvenience you faced with the bed cleanliness and TV issue during check-in. Please note, as per our hotel policy, bedsheets are changed every day, and we’re addressing this lapse with our housekeeping team. We appreciate your feedback and look forward to serving you better next time. Warm regards, Reservation Manager. Hotel Shantinivas.

Hotel Shantinivas has replied on Thu Aug 21 16:17:43 IST 2025

Dear PRITI GUPTA, We’re very sorry to hear that your experience did not meet your expectations. We sincerely apologize for any inconvenience caused regarding the room presentation, parking, Wi-Fi services, and staff behavior. Your concerns have been taken seriously and shared with the respective departments for immediate improvement. We truly regret that we could not deliver the level of service we aim for, and we appreciate your honest feedback. Should you reconsider staying with us in the future, we’d welcome the chance to provide you with a much better experience. Sincerely, Reservation Manager. Hotel Shantinivas.

Hotel Shantinivas

Dear Twid Bhattacharya, We’re truly sorry to hear about your disappointing experience. We sincerely apologize for the issues you faced with cleanliness, room condition, and parking availability. Your feedback has been shared with our housekeeping and management teams for immediate action. Thank you for bringing these concerns to our attention — we are committed to making improvements and hope to have the chance to serve you better in the future. Sincerely, Reservation Manager. Hotel Shantinivas.

Hotel Shantinivas

Dear Tushar, We’re truly sorry to hear about the issues you faced during your stay. Cleanliness, basic amenities, and connectivity are essential, and we sincerely apologize for falling short on these fronts. Your concerns regarding the room condition, water supply, and Wi-Fi have been taken seriously and shared with the respective teams for urgent action. Thank you for bringing this to our attention — we’re committed to improving. Your feedback motivates us to keep providing excellent experiences. We look forward to welcoming you back soon! Warm regards, Reservation Manager. Hotel Shantinivas.

Hotel Shantinivas has replied on Wed Jul 09 13:44:24 IST 2025

We’re truly sorry to hear about your experience and apologize for the inconvenience caused. Your feedback regarding the internet connectivity, breakfast service, and room quality has been noted and will be shared with the concerned team for immediate attention. We always aim to ensure a comfortable and satisfying stay, and it’s disappointing to know we fell short this time. Thank you for appreciating the AC quality. We hope to have the opportunity to serve you better in the future.

Hotel Shantinivas has replied on Sat Sep 06 15:13:17 IST 2025

Dear Ansuman Sen, Thank you for sharing your feedback. We’re truly disappointed to hear about your experience and regret that your stay did not meet expectations. The issues you mentioned regarding room dampness, toilet maintenance, broken window glass, and mosquito presence are being taken seriously and have been reported to our maintenance and housekeeping teams for immediate attention. We understand your concerns about the value for the price paid, and we sincerely apologize for the discomfort caused. Guest satisfaction is very important to us, and your feedback will help us take the necessary steps to improve. Thank you once again for bringing this to our attention. We hope to have the opportunity to provide you with a much better experience in the future. Warm regards, Reservation Manager. Hotel Shantinivas.

Hotel Shantinivas has replied on Fri Sep 12 13:39:43 IST 2025

Dear Shubham jaiswal, Thank you for sharing your feedback. We sincerely apologise for the inconvenience you experienced regarding the breakfast charge. As per our policy, complimentary breakfast is applicable only for bookings that include it in the package. In some cases, if the booking does not mention breakfast as included, charges may apply. We understand your concern and encourage guests to confirm package inclusions at check-in or with our reception team to avoid any confusion. Your feedback is valuable, and we will review this matter internally to ensure better clarity for future guests. we look forward to welcoming you back for another wonderful stay. Warm regards, Reservation Manager. Hotel Shantinivas.

Hotel Shantinivas has replied on Sat Sep 06 15:19:42 IST 2025

Dear Sanjoy Sikder, Thank you for your feedback. We're glad to hear you liked the room and appreciated our room service. However, we regret the inconvenience caused by the water issue in the toilet and the non-functional mosquito machine. Your concerns have been noted and shared with our maintenance team for immediate action. We appreciate your honest feedback and hope to welcome you again with an improved experience. Warm regards, Reservation Manager. Hotel Shantinivas.

Hotel Shantinivas has replied on Mon Jul 22 11:23:01 IST 2024

Thank you for your honest feedback. I'm sorry to hear that the hotel did not meet your expectations. Issues such as small room size, malfunctioning air conditioning, lack of intercom service, dirty linens, and problematic toilet doors are serious concerns. I hope the management addresses these problems to improve the guest experience.

Hotel Shantinivas has replied on Mon Jul 22 11:28:42 IST 2024

Thank you for sharing your mixed experience at Hotel Shantinivas. I'm glad to hear that you appreciated the convenient location, especially its proximity to the Tarapith Temple and nearby restaurants. However, it's unfortunate that the room and bathroom size, as well as room maintenance, did not meet your expectations. It's wonderful to know that you had a fulfilling experience with the puja to Tara Ma and the adjacent Satipeeths.

Hotel Shantinivas has replied on Mon Jul 22 11:33:20 IST 2024

Thank you for sharing your feedback. I'm sorry to hear about your disappointment with the stay. Issues such as toilet and main door problems, lack of an internal lock system, small space, and poor ventilation are serious concerns, especially given the high cost. I hope the management takes immediate steps to address these issues and improve the overall guest experience.

Hotel Shantinivas has replied on Mon Jul 22 11:34:53 IST 2024

Thank you for your feedback. I'm glad you found the hotel's location convenient. However, it's disappointing to hear about the cleanliness issues. Dirty and unhygienic rooms, with unchanged bed sheets and blankets, are unacceptable. I hope the hotel management takes your comments seriously and improves their housekeeping standards to provide a better experience for future guests.