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- Dahej
- 3 Star Hotel in Dahej
- Fortune Park Dahej - Member ITC Hotels' Group, Dahej
Fortune Park Dahej - Member ITC Hotels' Group
About Property
Contemporary, full service business hotel located in the port town of Dahej in Special Economic Zone-1, also known as one of the best global economic zones providing world class infrastructure for the industries, offers an excellent range of guest facilities. More
Property Highlights
Activities & Nearby Attractions
Amenities
- Spa
- Gym
- Restaurant
- Indoor Games
- 24-hour Room Service
- Lounge
- + More Amenities
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+91
Deluxe Twin Room
Fits 2 Adults
Free Breakfast
Free Cancellation till 24 hrs before check in100% RefundNon RefundableNOWPay ₹012 Dec11:59 PM13 Dec01:59 PM14 Dec01:59 PMCheck-in
Per Night:
₹ 12,300
Very Good(196 RATINGS)
Dahej Chokadi
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Deluxe Twin Room
288 sq.ft (27 sq.mt)
Garden View
2 Single Bed(s)
1 Bathroom
- Iron/Ironing Board
- Housekeeping
- 24-hour Room Service
- Bathroom
- Wi-Fi
- Mineral Water
Room With Free Cancellation | Breakfast + Lunch/Dinner
- Free Breakfast
Free Lunch Or DinnerBook with ₹0 Payment
Pay before 11 Dec, 11:59 PM IST to avoid auto-cancellation
Free Cancellation before 12 Dec 01:59 PM
Cancellation Policy
100% Refund
Non Refundable
NOW
Pay ₹011 Dec11:59 PM
12 Dec01:59 PM
14 Dec01:59 PM
Check-in
₹ 13,000
+₹ 2,340 taxes & fees Per Night
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3 Room Types
- Free Cancellation
- Breakfast Included
- Breakfast & Lunch/Dinner Included
- All Meals Included
- Book with ₹0 Payment
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Deluxe Twin Room
- 288 sq.ft (27 sq.mt)
- Garden View
- 2 Single Bed(s)
- 1 Bathroom
- Iron/Ironing Board
- Housekeeping
- 24-hour Room Service
- Bathroom
- Wi-Fi
- Mineral Water
Room With Free Cancellation | Breakfast only
- Free Breakfast
Book with ₹0 Payment
Pay before 12 Dec, 11:59 PM IST to avoid auto-cancellation
Free Cancellation till 24 hrs before check in
Cancellation Policy
100% Refund
Non Refundable
NOW
Pay ₹012 Dec11:59 PM
13 Dec01:59 PM
14 Dec01:59 PM
Check-in
Room With Free Cancellation | Breakfast + Lunch/Dinner
- Free Breakfast
- Free Lunch Or Dinner
Book with ₹0 Payment
Pay before 11 Dec, 11:59 PM IST to avoid auto-cancellation
Free Cancellation before 12 Dec 01:59 PM
Cancellation Policy
100% Refund
Non Refundable
NOW
Pay ₹011 Dec11:59 PM
12 Dec01:59 PM
14 Dec01:59 PM
Check-in
Room With Free Cancellation | Breakfast + Lunch + Dinner
- Free Breakfast
Free Lunch
Free DinnerBook with ₹0 Payment
Pay before 11 Dec, 11:59 PM IST to avoid auto-cancellation
Free Cancellation before 12 Dec 01:59 PM
Cancellation Policy
100% Refund
Non Refundable
NOW
Pay ₹011 Dec11:59 PM
12 Dec01:59 PM
14 Dec01:59 PM
Check-in
Fortune Club Room
- 324 sq.ft (30 sq.mt)
- 1 King Bed
- 1 Bathroom
- Air Conditioning
- Iron/Ironing Board
- Wi-Fi
- Interconnected Room
- Bathroom
- 24-hour Housekeeping
Room With Free Cancellation | Breakfast only
- Free Breakfast
Book with ₹0 Payment
Pay before 11 Dec, 11:59 PM IST to avoid auto-cancellation
Free Cancellation before 12 Dec 01:59 PM
Cancellation Policy
100% Refund
Non Refundable
NOW
Pay ₹011 Dec11:59 PM
12 Dec01:59 PM
14 Dec01:59 PM
Check-in
Room With Free Cancellation | Breakfast + Lunch/Dinner
- Free Breakfast
- Free Lunch Or Dinner
Book with ₹0 Payment
Pay before 11 Dec, 11:59 PM IST to avoid auto-cancellation
Free Cancellation before 12 Dec 01:59 PM
Cancellation Policy
100% Refund
Non Refundable
NOW
Pay ₹011 Dec11:59 PM
12 Dec01:59 PM
14 Dec01:59 PM
Check-in
Room With Free Cancellation | Breakfast + Lunch + Dinner
- Free Breakfast
- Free Lunch
- Free Dinner
Book with ₹0 Payment
Pay before 11 Dec, 11:59 PM IST to avoid auto-cancellation
Free Cancellation before 12 Dec 01:59 PM
Cancellation Policy
100% Refund
Non Refundable
NOW
Pay ₹011 Dec11:59 PM
12 Dec01:59 PM
14 Dec01:59 PM
Check-in
Executive Suite room
- 624 sq.ft (58 sq.mt)
- 1 King Bed
- 1 Bathroom
- Iron/Ironing Board
- 24-hour Room Service
- Bathroom
- Wi-Fi
- Mineral Water
- 24-hour In-room Dining
Room With Free Cancellation | Breakfast only
- Free Breakfast
Book with ₹0 Payment
Pay before 11 Dec, 11:59 PM IST to avoid auto-cancellation
Free Cancellation before 12 Dec 01:59 PM
Cancellation Policy
100% Refund
Non Refundable
NOW
Pay ₹011 Dec11:59 PM
12 Dec01:59 PM
14 Dec01:59 PM
Check-in
Room With Free Cancellation | Breakfast + Lunch/Dinner
- Free Breakfast
- Free Lunch Or Dinner
Book with ₹0 Payment
Pay before 11 Dec, 11:59 PM IST to avoid auto-cancellation
Free Cancellation before 12 Dec 01:59 PM
Cancellation Policy
100% Refund
Non Refundable
NOW
Pay ₹011 Dec11:59 PM
12 Dec01:59 PM
14 Dec01:59 PM
Check-in
Room With Free Cancellation | Breakfast + Lunch + Dinner
- Free Breakfast
- Free Lunch
- Free Dinner
Book with ₹0 Payment
Pay before 11 Dec, 11:59 PM IST to avoid auto-cancellation
Free Cancellation before 12 Dec 01:59 PM
Cancellation Policy
100% Refund
Non Refundable
NOW
Pay ₹011 Dec11:59 PM
12 Dec01:59 PM
14 Dec01:59 PM
Check-in
Property Rules at Fortune Park Dahej - Member ITC Hotels' Group
Check-in: 2 PM Check-out: 12 PM
Couple, Bachelor Rules
Unmarried couples/guests with Local IDs are allowed.- Unmarried couples allowed
- Local ids are allowed
- Primary Guest should be atleast 18 years of age.
- Aadhaar, Passport, Driving License and Govt. ID are accepted as ID proof(s)
- Pets are not allowed
- Outside food is not allowed
- Smoking within the premises is not allowed
- Optional : Rollaway bed fee: INR 1000.0 per night
- Extra-person charges may apply and vary depending on property policy|Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges|Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed|This property accepts credit cards and debit cards; cash is not accepted
- Must Read Rules
- Guest Profile
- Guest Profile (Hourly)
Fortune Park Dahej - Member ITC Hotels' Group Photos by Guests
- +30 Guest Photos
User Rating & Reviews
- everyone
- group
- couple
- solo
- business
- family
Very Good
196 Ratings
Last 10 Customer Ratings (Latest First)
- 4
- 1
- 5
- 5
- 3
- 4
- 5
- 4
- 5
- 4
Review Summary
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Guests appreciate the property for its spacious, clean rooms and its convenient location near NOCIL Ltd, perfect for business travelers. The good service, reasonable food quality, and well-maintained amenities are also highlights. Many mentioned the friendly and cooperative staff, making for a comfortable stay. Some noted opportunities for improved food variety and quality. Overall, many found it to be a solid choice for business trips.
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1.0
Experience is like 2 star
tushar m.business
When I reach document not ready for checked in. Person on reception not aware of booking. I had to wait and I have urgent meeting to attend. Last time internet was not working
Room: Deluxe Room
Fortune Park Dahej - Member ITC Hotels' Group
Dear Mr Mehta, Namaskar! On behalf of the management of Fortune Park Dahej(Member ITC Hotels' Group), I would like to thank you for staying with us. At Fortune Park Dahej, we strive to ensure that every guest is provided with the best possible service and attention. It was therefore very disappointing that you experienced a number of problems during your stay as result of our shortcomings. I have personally informed our department heads in order to ensure that other guests do not experience a similar situation. There is no excuse for the annoyance caused to you and once again I regret the inconvenience caused. Personally, I wish to stress that we are very grateful for your support and for informing us of what happened and as such, I hope that you will not hesitate to call me should you require assistance with anything. I hope you will give us another chance to prove you, that what you have experienced during your recent stay is not our normal service levels at Fortune Park Dahej. In the meantime, once again, may I extend my sincere apologies to you and once again thank you for your understanding. Regards, Rahul Harish Ghag Operation Manager
3.0
poor service
sudesh m.business
Service is poor. Food quality is good but not as per rate. Need to strengthen service and variety of food. Deserts and bakery items are very less
Room: Deluxe Room
Fortune Park Dahej - Member ITC Hotels' Group
Dear Mr Mehta, Namaskar! On behalf of the management of Fortune Park Dahej(Member ITC Hotels' Group), I would like to thank you for staying with us. At Fortune Park Dahej, we strive to ensure that every guest is provided with the best possible service and attention. It was therefore very disappointing that you experienced a number of problems during your stay as result of our shortcomings. I have personally informed our department heads in order to ensure that other guests do not experience a similar situation. There is no excuse for the annoyance caused to you and once again I regret the inconvenience caused. Personally, I wish to stress that we are very grateful for your support and for informing us of what happened and as such, I hope that you will not hesitate to call me should you require assistance with anything. I hope you will give us another chance to prove you, that what you have experienced during your recent stay is not our normal service levels at Fortune Park Dahej. In the meantime, once again, may I extend my sincere apologies to you and once again thank you for your understanding. Regards, Rahul Harish Ghag Operation Manager
4.0
Convenient & Comfortable – Ideal for Work Trips
shankar s.business
Hotel fortune dahej is a very good hotel for business travelers, the location is very closed to the NOCIL LTD. They have very good rooms, all the required amenities available in the room. Good breakfast menu. You can also get lunch and dinner at their restaurant. Food quality was good, easy check-in process as we have booked through make my trip and we got good discount on the booking using credit card. It was one night which we found comfortable. I recently stayed at Hotel Fortune, Dahej for a business trip, and it turned out to be a great choice—especially for corporate travelers. The location is very convenient, particularly if you're visiting NOCIL Ltd., which is just nearby. The rooms were spacious, clean, and well-equipped with all the necessary amenities, ensuring a comfortable stay. The check-in process was smooth and quick, especially since we had booked via MakeMyTrip and received a good discount through a credit card offer. The hotel offers a good breakfast spread, and their in-house restaurant also serves quality lunch and dinner options. The food was tasty and met our expectations. Although it was just a one-night stay, everything—from service to comfort—was up to the mark. Highly recommended for short business stays in the area.
Room: Club Room
Fortune Park Dahej - Member ITC Hotels' Group has replied on Mon Jul 21 19:10:11 IST 2025
Dear Mr Singh, Namaskar! It was a pleasure having you stay with us at Fortune Park, Dahej(Member ITC Hotels' Group). We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you, Kind Regards, Abhishake Bali Operation Manager
5.0
Excellent Stay
iqbal k.solo
- The room was impeccably clean, well-furnished, and offered a peaceful retreat after a long day.Spacious interiors, comfortable bedding, and modern amenities made the stay truly relaxing. - The room was impeccably clean, well-furnished, and offered a peaceful retreat after a long day. Spacious interiors, comfortable bedding, and modern amenities made the stay truly relaxing.
Room: Club Room
Fortune Park Dahej - Member ITC Hotels' Group has replied on Mon Jul 21 19:10:33 IST 2025
Dear Mr Iqbal, Namaskar! It was a pleasure having you stay with us at Fortune Park, Dahej(Member ITC Hotels' Group). We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you, Kind Regards, Abhishake Bali Operation Manager
1.0
No cleanliness no proper food
nitin p.business
Worst experience for desk staff also hotel is not clean as it was earlier In addition same breakfast No variety
Room: Club Room
Fortune Park Dahej - Member ITC Hotels' Group
Dear Mr Nitin, Namaskar! On behalf of the management of Fortune Park Dahej(Member ITC Hotels' Group), I would like to thank you for staying with us. At Fortune Park Dahej, we strive to ensure that every guest is provided with the best possible service and attention. It was therefore very disappointing that you experienced a number of problems during your stay as result of our shortcomings. I have personally informed our department heads in order to ensure that other guests do not experience a similar situation. There is no excuse for the annoyance caused to you and once again I regret the inconvenience caused. Personally, I wish to stress that we are very grateful for your support and for informing us of what happened and as such, I hope that you will not hesitate to call me should you require assistance with anything. I hope you will give us another chance to prove you, that what you have experienced during your recent stay is not our normal service levels at Fortune Park Dahej. In the meantime, once again, may I extend my sincere apologies to you and once again thank you for your understanding. Regards, Rahul Harish Ghag Operation Manager
3.0
Average Stay
kaustubh k.
The property is highly ignored by the current management. Surprisingly, the hotel was fully booked. But, could sense major mismanagement overall. Food quality was below average in terms of quality. Medu vada was found half cooked. Baby corn was hard to chew. Pudding seemed old and stale. Other food items were just average. Lobby chairs had mosquitos all over them. This was in no way close to itc brand. Itc is seriously taking a major brand hit here. Could sense that the employees working there might be getting paid less than industry average, seemed fed-up of work. Reception response during check-in and check-out was completely chaotic. I was lucky to get a decent room. My colleague got a badly maintained bedding. Many have posted similar feedback, but dont think hotel management cares.
Room: Club Room
Fortune Park Dahej - Member ITC Hotels' Group
Dear Mr Kulkarni, Namaskar! On behalf of the management of Fortune Park Dahej(Member ITC Hotels' Group), I would like to thank you for staying with us. At Fortune Park Dahej, we strive to ensure that every guest is provided with the best possible service and attention. It was therefore very disappointing that you experienced a number of problems during your stay as result of our shortcomings. I have personally informed our department heads in order to ensure that other guests do not experience a similar situation. There is no excuse for the annoyance caused to you and once again I regret the inconvenience caused. Personally, I wish to stress that we are very grateful for your support and for informing us of what happened and as such, I hope that you will not hesitate to call me should you require assistance with anything. I hope you will give us another chance to prove you, that what you have experienced during your recent stay is not our normal service levels at Fortune Park Dahej. In the meantime, once again, may I extend my sincere apologies to you and once again thank you for your understanding. Regards, Rahul Harish Ghag Operation Manager
3.0
Average Stay
piyush m.
The hotel is not maintained properly. Lot of things requires restoration.
Room: Deluxe Room
Fortune Park Dahej - Member ITC Hotels' Group has replied on Thu Jan 23 12:19:51 IST 2025
Dear Mr Mittal, Namaskar! On behalf of the management of Fortune Park Dahej(Member ITC Hotels' Group, I would like to thank you for staying with us. At Fortune Park Dahej, we strive to ensure that every guest is provided with the best possible service and attention. It was therefore very disappointing that you experienced a number of problems during your stay as result of our shortcomings. I have personally informed our department heads in order to ensure that other guests do not experience a similar situation. There is no excuse for the annoyance caused to you and once again I regret the inconvenience caused. Personally, I wish to stress that we are very grateful for your support and for informing us of what happened and as such, I hope that you will not hesitate to call me should you require assistance with anything. I hope you will give us another chance to prove you, that what you have experienced during your recent stay is not our normal service levels at Fortune Park Dahej. In the meantime, once again, may I extend my sincere apologies to you and once again thank you for your understanding. Regards, Abhishake Bali Operation Manager
3.0
Average Stay
saumil m.
The hotel calls it as being part of fortune group of hotels of itc. When i was booking, itc central reservation said they did not have any hotel in dahej. All stationery, packaging of amenities, etc says the hotel is itc group hotel. The standard of the hotel is clearly not itc standard. Food is very average quality. Breakfast which starts at 7 am, is laid out bit by bit till 7. 30 or so. Idli may be early. chutney 10 minutes later. Coffee machine broken down. In room food service took 45 minutes. Dinner buffet very average choice and quality. Room upkeep is below 3 star. Unwashed windows. Bathroom shower curtain torn and dirty. Air conditioning, lighting, was fair and working. My choice of this hotel was because it was located relatively close to work. And so expec. View from the window
Room: Deluxe Room
Fortune Park Dahej - Member ITC Hotels' Group has replied on Thu Jan 23 12:20:55 IST 2025
Dear Mr Mehta, Namaskar! On behalf of the management of Fortune Park Dahej(Member ITC Hotels' Group, I would like to thank you for staying with us. At Fortune Park Dahej, we strive to ensure that every guest is provided with the best possible service and attention. It was therefore very disappointing that you experienced a number of problems during your stay as result of our shortcomings. I have personally informed our department heads in order to ensure that other guests do not experience a similar situation. There is no excuse for the annoyance caused to you and once again I regret the inconvenience caused. Personally, I wish to stress that we are very grateful for your support and for informing us of what happened and as such, I hope that you will not hesitate to call me should you require assistance with anything. I hope you will give us another chance to prove you, that what you have experienced during your recent stay is not our normal service levels at Fortune Park Dahej. In the meantime, once again, may I extend my sincere apologies to you and once again thank you for your understanding. Regards, Abhishake Bali Operation Manager
3.0
Average Stay
piyush c.business
businessThe food was not good in taste and despite booking two days before the hotel didn't have maintained the room. The TV remote was missing. Leakage in washroom Only 1 waterbottle of 500ml was present inside the room.
Room: Deluxe Room
Fortune Park Dahej - Member ITC Hotels' Group
Dear Mr Piyush, Namaskar! On behalf of the management of Fortune Park Dahej(Member ITC Hotels' Group), I would like to thank you for staying with us. At Fortune Park Dahej, we strive to ensure that every guest is provided with the best possible service and attention. It was therefore very disappointing that you experienced a number of problems during your stay as result of our shortcomings. I have personally informed our department heads in order to ensure that other guests do not experience a similar situation. There is no excuse for the annoyance caused to you and once again I regret the inconvenience caused. Personally, I wish to stress that we are very grateful for your support and for informing us of what happened and as such, I hope that you will not hesitate to call me should you require assistance with anything. I hope you will give us another chance to prove you, that what you have experienced during your recent stay is not our normal service levels at Fortune Park Dahej. In the meantime, once again, may I extend my sincere apologies to you and once again thank you for your understanding. Regards, Rahul Harish Ghag Operation Manager
2.0
Good property but shabby maintenanc
vinay k.
business
businessIt was a bad experience stay and surprising as usually fortune properties are quite well managed. First, shockingly no towels in bathroom. After multiple calls, finally 1 towel arrived and it was shabby with strains. The lobby floor of my room on 1st floor was carpeted with many strain dirty patches. . The room also looked shabby with plaster tearing off in few places. Further, the bathroom curtains was extremely dirty with large brown patches. 1 cup for tea had a large crack and nobody seems to have checked. The bed also was not comfortable and quite soggy in structure. The check in and check out also were manned by youngsters not well trained. Almost all the guests were complaining.
Room: Deluxe Room
Fortune Park Dahej - Member ITC Hotels' Group
Dear Mr Khanna, Namaskar! On behalf of the management of Fortune Park Dahej(Member ITC Hotels' Group), I would like to thank you for staying with us. At Fortune Park Dahej, we strive to ensure that every guest is provided with the best possible service and attention. It was therefore very disappointing that you experienced a number of problems during your stay as result of our shortcomings. I have personally informed our department heads in order to ensure that other guests do not experience a similar situation. There is no excuse for the annoyance caused to you and once again I regret the inconvenience caused. Personally, I wish to stress that we are very grateful for your support and for informing us of what happened and as such, I hope that you will not hesitate to call me should you require assistance with anything. I hope you will give us another chance to prove you, that what you have experienced during your recent stay is not our normal service levels at Fortune Park Dahej. In the meantime, once again, may I extend my sincere apologies to you and once again thank you for your understanding. Regards, Rahul Harish Ghag Operation Manager
5.0
Excellent Stay
amit k.business
businessGreat stay. good experience, good location, good food, clean & tidy rooms, all services available at doorsteps
Room: Deluxe Room
Fortune Park Dahej - Member ITC Hotels' Group has replied on Tue Jun 11 04:50:06 IST 2024
Dear Amit Kumar Giri, We deeply cherish your positive feedback regarding your recent stay with us. We're delighted to hear that you had a great experience with our convenient location, tasty foods, cleanliness, and services. Our team is committed to providing our guests with exceptional experiences, and your comments validate our efforts. We're proud of our attentive staff whose top priority is to ensure all of our guest's needs are met swiftly to provide a hassle-free experience. These remarks are encouraging as we strive to offer an excellent stay to our guests. We look forward to having the opportunity of hosting you again in the future so that we can provide you with another enjoyable experience.
4.0
Very good hotel with full of amenities
abanta m.business
businessVery good stay at Fortune Park.Had a wonderful time here in Dahej. Quality of service is very good.Will recommend other also.
Room: Deluxe Room
Fortune Park Dahej - Member ITC Hotels' Group has replied on Mon May 27 23:17:16 IST 2024
Dear Abanta Majumdar, We're extremely pleased to hear that you had a wonderful time at the Fortune Park during your stay in Dahej. It's hugely reassuring to know that our commitment to delivering quality service met your expectations. Knowing that you left with such positive impressions genuinely makes all our hard work worthwhile. We are grateful for your recommendation. We look forward to welcoming you back in the future for an even better experience.
5.0
Strategic location
piyush k.business
businessGreat stay at the property. It’s right inside the industrial area of dahej and you get close proximity to many companies
Room: Club Room
Fortune Park Dahej - Member ITC Hotels' Group has replied on Fri May 24 20:44:57 IST 2024
Dear PIYUSH KUMAR, We are absolutely delighted to learn about your great stay at our property. It is indeed our prime location in the industrial area of Dahej that allows our guests to access all the nearby companies with ease. Your satisfaction as our guest and a positive review means a lot to us. We will continue to ensure our prime location serves as a convenient spot for our guests. Your feedback is greatly appreciated. We look forward to welcoming you back soon.
5.0
Excellent Stay
ashish k.business
Found through online and good place in the centre of industrial complex with neat clean rooms and good staff.
Room: Deluxe Room
Fortune Park Dahej - Member ITC Hotels' Group has replied on Mon Apr 08 22:45:51 IST 2024
Dear Ashish Kumar, We're overjoyed to receive your positive feedback! It's fantastic to know that our location in the heart of the industrial complex works well for you and the cleanliness of our rooms meets your expectations. We're also thrilled our staff made a great impression. We continuously strive for ensuring guest satisfaction, and it sounds like we hit the mark with you. We look forward to your next visit. Rest assured that we will be working hard to maintain the standard you've come to expect from us.
2.0
Poor Stay
arpitkumar.solo
Room condition is not good. Tv is not working room telephone service is not working background of tv is in terrible condition bathroom exhaust is not working bathroom ceiling is in terrible condition.
Room: Club Room
Fortune Park Dahej - Member ITC Hotels' Group has replied on Fri Mar 29 00:29:49 IST 2024
Dear Arpitkumar Pateliya, We're deeply disappointed to hear about the issues you experienced with the room conditions, television, telephone service, and bathroom facilities during your stay with us. We understand how these inconveniences can affect your comfort and enjoyment. I have addressed these matters directly with our maintenance team, and we assure you immediate rectification of these problems. Your feedback about the poor state of certain amenities is crucial in helping us maintain our standards. We're taking concrete steps to ensure that such issues will not recur in the future. We would appreciate a chance to provide you a much better experience in your next visit. Rest assured, we'll definitely show you how we have improved.
3.0
Dahej fortune hot
mehul g.business
businessThe hotel rooms are decent. The food is below average. They immediately need to improve on the food
Room: Deluxe Room
Fortune Park Dahej - Member ITC Hotels' Group has replied on Wed Dec 13 22:40:52 IST 2023
"Dear Mehul Gandhi, We take your feedback seriously and are concerned to hear about your experience with the food at our hotel. Being in a customer-orientated business, it is vital to us that our guests feel wholly satisfied with all the services we provide, including our gastronomic offerings. Your remarks about the below-average food quality deeply concern us; we're taking immediate action to enhance this aspect of our services. Our culinary team reviews all guest observations and applies necessary changes to meet the varied tastes and preferences of our valued patrons like you. We assure you of noticeable upgrades in our food presentation, taste, and variety on your next visit. Your satisfaction is our ultimate reward and we look forward to serving you better in the future. "
3.0
Good for 1 night stay. Need to improve food quality.
yayesh j.business
The hotel & rooms were nice. The quality of food in buffet was below acceptable levels. It felt like eating at a roadside dhaba. The staff needs to be more polished & should not frown when question is asked.
Room: Club Room
Fortune Park Dahej - Member ITC Hotels' Group has replied on Tue Dec 05 02:00:15 IST 2023
"Dear Yayesh Jhaveri, Thank you for sharing your feedback regarding your recent stay at our hotel. We appreciate your compliment about our nice hotel and rooms. We aim to provide a comfortable and pleasant experience for all our guests. We sincerely apologize for any disappointment you may have experienced with the quality of food at our buffet. We take our guests' comments seriously and will certainly address this matter with our culinary team. We strive to maintain high standards of food quality and taste, and we regret the inconvenience caused to you. Please be assured that we will be reevaluating our buffet offerings to ensure a more satisfying dining experience for our guests. We apologize if any of our staff members appeared unpolished or gave the impression of frowning when you asked a question. This behavior does not meet our usual standards of professionalism and friendliness. We will address this issue with our staff to ensure that such incidents do not happen again. Our aim is to provide excellent customer service and make our guests feel welcome and valued at all times. We appreciate your feedback as it helps us identify areas for improvement and provide better experiences for our guests. We hope that you will give us another opportunity to serve you in the future, so we can demonstrate our commitment to your satisfaction. Your feedback is valuable to us, and we will work hard to ensure that your next visit meets your expectations. "
1.0
The hotel bed was having fungus.
amal a.business
businessThe bed was having fungus then they changed the room. We got late because of this, was not able to reach the vessel on time. Same day after we reached back the dinner at the restaurant was also a chaos and disaster. We waited and request many times to get something everyone was phasing the same issue
Room: Deluxe Room
Fortune Park Dahej - Member ITC Hotels' Group has replied on Sat Oct 28 18:53:31 IST 2023
Dear Amal Aloshie, Firstly, I would like to apologize for the counteractive experiences you had during your stay in our hotel. The situations you described are truly regrettable and not reflective of our usual standards of service. We immediately address any situation involving room cleanliness, so rest assured that your experience with the bed was an isolated incident. I am sincerely sorry for the inconvenience this caused which led to you running late for your vessel. The chaos you experienced during dinner at our restaurant is equally regrettable. I understand how frustrating it can be to wait for your meal, especially after a long day. Please note, we are committed to providing our guests with the best possible services and facilities. The issues you experienced have been noted and shared with the responsible departments to prevent any such incidents in the future. We would truly appreciate an opportunity to make amends. During your next stay, we would like to provide you with the exceptional service that our guests typically receive to ensure a more satisfying stay. Thank you once again for your feedback. Your comments play a vital role in helping us improve our services and provide a better experience for all our guests.
5.0
Excellent Stay
saurabh b.business
I found property location. Experience of staying hear was very good. Hotel room was clean. Food was good staff was good I prefer to stay here again
Room: Deluxe Room
Fortune Park Dahej - Member ITC Hotels' Group has replied on Mon Aug 07 17:36:53 IST 2023
Dear Saurabh Bansal, Thank you for taking the time to leave a review! We're overjoyed to hear that you've had a pleasant experience with us. Your satisfaction with our clean rooms, tasty food, and efficient staff truly made our day! We focus on providing a comfortable and memorable stay, so your words mean a lot to us. We look forward to welcoming you back soon for another enjoyable experience.
4.0
Stay comfortable
arun g.business
businessCheck in, food was good, check out delayed thus satisfactory, i would recommend others also to stay as very approachable to all facilities
Room: Deluxe Room
Fortune Park Dahej - Member ITC Hotels' Group has replied on Thu Jan 23 12:21:58 IST 2025
Dear Mr Gupta, Namaskar! It was a pleasure having you stay with us at Fortune Park, Dahej(Member ITC Hotels' Group. We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you, Kind Regards, Abhishake Bali Operation Manager
