Aaranya Resort by Vihasta

Aaranya Resort by Vihasta

Dear Mr. Patel, Thank you for taking the time to share your feedback. We’re delighted to know your overall stay was good, and that you appreciated our well‑maintained property, spacious and clean rooms, and the polite, well‑trained staff. At the same time, we sincerely apologize that your packed breakfast for the jungle safari wasn’t arranged, despite your advance request. I understand how disappointing and inconvenient that must have been for you and your family. We take this feedback very seriously. We’re reviewing our pre‑departure process and strengthening coordination with kitchen and front‑desk teams to ensure requests like yours are fulfilled reliably—even on busy safari mornings. We’d love to have the opportunity to show you our improvements on your next visit. As a token of our appreciation, we’d be happy to arrange a complimentary packed breakfast for your jungle excursion when you return. Warm regards, Swapnil Deshmukh Founder Vihasta Group

Aaranya Resort by Vihasta

Dear Mr. Sharma, Thank you for sharing your experience with us. I’m truly sorry to hear that your stay was far from satisfactory. We appreciate honest feedback—and regret that your expectations weren’t met. 🧼 Our Acknowledgment & Apology Property condition & pool cleanliness – We agree this is unacceptable. We’re conducting immediate maintenance and enhancing our pool cleaning schedule. Poor service & tea issue – Charging ₹50 for a delayed, underfilled cup is not our standard. Staff have been retrained to prioritize timely, correct servings. Insufficient water & missing amenities – Guests should receive four 500 ml bottles for a 4‑person room, plus dental and shaving kits. We’ve updated inventory procedures to ensure reliability. Food quality (uncooked Jeera Aloo) & pricing – Our kitchen team is revisiting recipes and portion controls, and menu pricing is being benchmarked to ensure value. I deeply apologize that your stay felt like “torture.” That’s the opposite of what we strive for. ✅ Our Immediate & Long-Term Actions Retraining team members to prioritize guest requests and maintain consistent service standards. Instituting stricter pre-arrival checklists to verify supplies.

Aaranya Resort by Vihasta

Dear Mr. Soman, Thank you so much for taking the time to share your experience! We’re delighted that you enjoyed our food, service, and the warm, helpful nature of our staff. Your kind words truly make our day. At Vihasta Resort , we strive to create moments like these, and it’s especially rewarding to hear when we’ve succeeded. I’ll be sure to pass along your compliments to the team—they’ll be motivated to continue delivering exceptional hospitality! We’d love to welcome you back soon for another memorable stay. We look forward to hosting you again! Warm regards, Swapnil Deshmukh Founder Vihasta Group

Aaranya Resort by Vihasta has replied on Mon Mar 03 14:11:09 IST 2025

THANK U SIR

Aaranya Resort by Vihasta has replied on Mon Mar 03 14:11:34 IST 2025

THANK YOU SIR

Aaranya Resort by Vihasta

Dear Mr. Rathod, Thank you for sharing your experience. I sincerely apologize that the 5% discount you were expecting was not applied to your stay—as the owner, that’s a mistake on our part, and I understand how frustrating it must be. According to our policy, the discount should have been automatically added. I’m investigating what went wrong—in the booking system or at check-in—to ensure this doesn’t happen again. To make this right, I’d like to offer you the 5% discount retrospectively on your recent stay. Please reach out to me directly, and I’ll ensure the refund is processed promptly. Additionally, we’d love to honor that discount on your next visit—so you can experience our hospitality as intended. We value your patience and feedback. Addressing this issue is important, and I welcome you to contact me so we can resolve it. Thanks again for giving us the chance to improve. Warm regards, Swapnil Deshmukh Founder Vihasta Group

Aaranya Resort by Vihasta

Dear Mr. Nasare, Thank you for sharing your detailed feedback. I’m pleased to hear you found our location, pool, food, and staff to your liking—but I’m equally sorry that other aspects of your stay didn’t meet expectations. What You Liked A great location, neat and clean pool, excellent food, and friendly staff—these strengths inspire us and reinforce our commitment to guest satisfaction. Improvements We're Working On Room quality & toilets: We’re reviewing both the design and maintenance standards to better match guest expectations. Landscaping: Plans are underway for garden upgrades and pathways to enhance the overall ambiance. Management: We acknowledge your concern and are taking concrete steps—such as refresher training and enhanced accountability protocols—to ensure a smooth, professional guest experience. It's important for us to respond constructively to feedback like yours. Studies show that acknowledging mixed reviews, while expressing commitment to improvement, builds trust and credibility . Thank you again for your comments. We're dedicated to earning your full satisfaction, and your feedback helps guide our efforts. Warm regards, Swapnil Deshmukh Founder Vihasta

Aaranya Resort by Vihasta

Dear Mr. Gohiya, Thank you so much for taking the time to share your wonderful feedback! We’re absolutely delighted to hear that you enjoyed: 🍽️ Our food – I’ll share your compliments with the kitchen team; they’ll be thrilled! 🤗 Our polite and humble staff – We take great pride in our hospitality, and your kind words mean the world. 🌄 The fabulous view from the resort – It’s one of our greatest assets, and your appreciation encourages us to protect and promote it. ⭐ Overall excellent experience – We're honored that you had a great time with us. Your review made our day and reaffirms why we do what we do. We’d love to host you again soon—perhaps for a longer stay next time! Thank you once again, Mr. Gohiya—we can’t wait to welcome you back! Warm regards, Swapnil Deshmukh Founder Vihasta Group