Bloom villa.

Staff behavior was a mixed bag, with some guests praising their politeness and hospitality, while others complained of their unavailability and rude behavior. Cleanliness was a major concern for many guests, with dirty washrooms, stained sheets, and clogged washbasins being common complaints. Value for money was reasonable for some guests, while others felt that the property was a waste of money due to broken furniture, pest problems, and misleading bookings. Location was a plus point for many guests, with easy accessibility to markets and shops. Room facilities were a hit or miss, with some guests finding the rooms clean and comfortable, while others complained of unwashed pillows and blankets, hard mattresses, and no drinking water.

• Staff

  The staff behavior was disappointing and unprofessional. They were not available most of the time and did not attend to guests' problems. The staff was rude, ill-mannered, and insensitive. The staff was not aware of the facilities provided by the property. The staff was not attentive and confused about the breakfast options. The staff tried to cheat guests with the bill and overcharged them. The staff was running their side business causing trouble to guests. The staff needs to improve their communication skills and be more cooperative.

• Cleanliness

  The property was not clean, and the washroom was dirty. The bedsheets, pillow, and blanket gave an unwashed smell. The room was not cleaned even after requesting room service. The property had a pest problem, and there were mosquitos all over. The property needs to improve its cleanliness standards.

• Value for money

  The property was not worth the money spent. The charges imposed by the property were higher than what was booked. The food service was expensive, and the rates were high. The property needs to improve its value for money.

• Location

  The property had a good location, and it was located near many shops and an important market. The property was easy to locate and was in the busy city. The property needs to maintain its good location.

• Room

  The room was not good, and the bedsheets and blankets were stained. The room did not have drinking water bottles, and there was no tea tray available. The room size was small, and the electric kettle was not working. The property needs to improve its room facilities.