Lime Tree Sushant Lok - Iffco Metro/Sector 29

I cannot believe they call themselves as hotel. Staff was very . Actual rooms were totally different. No cleanliness room has cockroaches roaming around. They did not even had a dental kit. Blankets were torn and not clean

Good experience at hotel. Staff was polite and service was good. Hotel rooms are clean

Nice hotel to stay budget in mg 👍👍👍 nice rooms good service......👍👍

Not to disrespect the food but it was cold and not felt like fulfilling the morning craving.

No breakfast provided by hotel till 9 , I have already informed in night after that same situation. I am need my payment retrurn

I have to stay because I have paid already and I was in Mumbai because of work otherwise it was maintained property, mattress was uncomfortable, wasn't hygienic, don't like their hospitality, no management, drainage issue in washroom, bathroom kit wasn't good, there was no garden view because that was full of dustbin and trash it was totally opposite to pictures

The location of the stay is very confusing and very isolated, doesn't feel safe at all. Check in process was smooth but no complimentary breakfast was provided as the hotel relies on some third party cafe for food and no in house food servicing. I called reception multiple times for the breakfast and then after 3 hours i got the breakfast which was cold like ice and no cutlery was provided by the hotel even after asking thrice. The rooms are menace, bed and mattress is super uncomfortable, there were bugs on bedsheets, the whole bedsheet was torn apart. Bathroom was another tragedy, water coming from taps was yellow in colour and smelly, shower was not clean it had rusted completely. I won't recommend this hotel to my enemies also.

Near to the office location and metro . Easy to commute. Pleasant and comfortable stay .Food was great.

It was a good experience day shift staff was very good but need to improve a lot kitchen facilities was not at hotel

The room, Bedsheets, Bathroom was clean and did not have any smell issues. The hotel staff also allowed early check-in as promised in MMT as early as 3hrs before

I am writing to formally raise a complaint and request a refund regarding a booking made on 20th July 2025 at 8:58 PM via MakeMyTrip for Lime Tree Hotel, Sector 29, Gurgaon. Issue Summary: While attempting to book the hotel through the MakeMyTrip app/website, I selected payment via credit card. After entering the correct OTP from the registered mobile number, the payment page went blank, leaving me uncertain whether the payment was successful or not. I checked the “My Bookings” section in the MakeMyTrip app, and no confirmation was visible. Assuming the booking had not gone through, I made another attempt and successfully completed the payment using my American Express Card. Double Booking & Payment: After about 5 minutes, I received two separate booking confirmations from MakeMyTrip for the same property and date, resulting in a duplicate payment-. I immediately contacted MakeMyTrip customer support. The agent informed me they tried reaching the hotel/property owner, but the call went unanswered. Upon reaching the hotel, I raised this issue at the reception and requested a refund for the duplicate booking/payment. However, I was told to contact MakeMyTrip or the property owner for a resolution. Room Discrepancy: Additionally, the room type I had booked (Deluxe Room with Balcony) was not available. I was offered a room in the basement without a balcony, which was not as per my booking selection, leading to further dissatisfaction and inconvenience. Request: I kindly request: A full refund for the duplicate booking/payment caused due to system/server error. Clarification on the unavailability of the booked room type and compensation, if applicable. Confirmation of refund initiation and

It was a very horrible experience. At around 2:30 in the night, someone started knocking very loudly at our gate. And was trying to break the door. I immediately called the reception by mobile. He said the person was drunk and knocking at the gate. But how did that person come inside the hotel. And what kind of security is this that any person can come in hotel. very unsafe for women. We were all very scared. MakeMyTrip should at least check first to offer any hotel to anybody.

Easily accessible and near by metro good location, food option not available, staff polite, amenities average

Subject: Ongoing Service Issues at Lime Tree Hotel – Sushant Lok Property Dear Team, I am a regular customer at your Lime Tree Hotel – Sushant Lok property, but I am extremely disappointed with the ongoing issues I've experienced during my recent stays. Despite being a loyal guest, the following problems continue to affect my comfort and experience: No kitchen facilities available – Not even basic tea/coffee arrangements. No mineral water provided in the room. Toilet slippers not provided – even after requesting them from the manager. I waited more than 10 hours, and still, no response or support was given. This level of service is unacceptable, especially for guests who return frequently and expect basic hospitality standards to be maintained. I sincerely hope you take this feedback seriously and improve the facilities and responsiveness of your staff.

It very bad This Hotel charged 500 rs extra for the Check with the that settlement we charged 500 for every check in

amazing staff , wonderful ambience and the service is really good . staff was very polite , rooms were well maintained

It is a great and well maintained property. Very good connectivity. the staff is wonderful. the room was extremely spacious and the balcony was also extremely well kept.

Poorly managed room. Bad smelling bathroom. Torn sofa kept in the corner of the room which can’t be used.

Upon arrival, we were informed that the two rooms we had booked were not located side by side, contrary to what we had requested. Despite this inconvenience, we chose to proceed with the stay. However, the situation deteriorated significantly from that point forward. One of the rooms did not have a refrigerator, which was expected as part of the standard amenities. Furthermore, the room lacked a functioning key card, making it difficult to access and secure our belongings. The condition of the walls was also highly unsatisfactory, with visible stains and sealant patches, reflecting poor maintenance. This experience was distressing and far below the standard any guest should reasonably expect. I request a full investigation into this matter, a written explanation, and appropriate compensation for the discomfort and distress caused during our stay. I look forward to your prompt response and resolution of this issue.

Hotel stay was quite good. Room is bigger than the expectation and the hotel staff allowed us to check in even we are a bit late though. Hotel is located at main which is near to metro and only issue is the water color is little bad initially but later it was good .