Lajja Palace, Harki Pauri-Railway Stn Road

Lajja Palace, Harki Pauri-Railway Stn Road has replied on Fri Jun 27 18:57:53 IST 2025

Dear Guest, We’re genuinely sorry to hear about your experience and regret the inconvenience caused during your stay. Our team usually strives to offer prompt assistance with luggage and guest services, and we sincerely apologise if we fell short in your case. Your feedback has been taken seriously, and we are already working on improving staff coordination and support services. We hope you'll consider giving us another chance in the future to serve you better. Warm regards, Team Lajja Palace

Lajja Palace, Harki Pauri-Railway Stn Road has replied on Sat Jun 14 00:06:44 IST 2025

Dear Guest, Namaste! At the outset, I would like to thank you for choosing Lajja Palace, Haridwar, during your recent visit to the Devbhoomi. We are glad to hear that you found our hotel neat, clean, and well-situated near the main area, just a short walk from Har Ki Pauri. However, I am truly sorry to learn about the inconvenience caused due to the geyser issue in your room and regret that it was not resolved promptly despite your complaint. This does not reflect our usual standards of service, and I assure you that we are already working with our maintenance team to ensure such lapses do not occur again. Your feedback is extremely valuable to us, as it helps us improve our services and deliver a better experience to all our guests. I genuinely hope to have the opportunity to serve you better on your next visit. Responsibly yours,

Lajja Palace, Harki Pauri-Railway Stn Road has replied on Sat Jun 14 00:08:06 IST 2025

Dear Guest, Namaste! Thank you for taking the time to share your feedback. I’m truly sorry to hear that your experience at Lajja Palace did not meet your expectations in terms of staff attentiveness, room comfort, and food quality. At Lajja Palace, we strive to offer a pleasant stay to every guest, and I regret that we fell short during your visit. Your concerns regarding service responsiveness and room ventilation have been noted with utmost seriousness, and I will personally ensure that they are addressed with the concerned departments. Guest feedback, even when critical, is a valuable tool for our growth. I sincerely hope you will give us another opportunity to serve you better and provide the experience that most of our guests return for. Warm regards,

Lajja Palace, Harki Pauri-Railway Stn Road has replied on Sat Jun 14 00:09:16 IST 2025

Dear Guest, Namaste! I am extremely sorry to hear about the unpleasant experience you had during your 3-night stay at Lajja Palace, Haridwar. What you described is far from the standard of hospitality we aim to provide, and I offer my sincere apologies for the inconvenience caused due to the poor room service, lack of ventilation, and the issue with the bed linen. We take full responsibility for the service shortfall, and I assure you that this feedback has been taken very seriously. Immediate steps are being taken to reinforce housekeeping responsiveness and staff attentiveness. While I understand your disappointment, I truly hope you’ll give us a chance in the future to make it right and offer you the experience we’re known for among many of our returning guests. With sincere apologies,

Lajja Palace, Harki Pauri-Railway Stn Road has replied on Sat Jun 14 00:10:01 IST 2025

Dear Guest, Namaste! I’m truly sorry to hear about your disappointing experience at Lajja Palace. Your feedback regarding room cleanliness, non-functional AC, and missing amenities like the TV and curtains is deeply concerning and not at all acceptable. We sincerely apologize for this lapse and have already initiated internal checks to ensure such situations do not repeat. Your experience does not reflect our intended standards, and I deeply regret the inconvenience caused. We appreciate your feedback and hope you’ll give us another chance to serve you better in the future. Warm regards,

Lajja Palace, Harki Pauri-Railway Stn Road has replied on Sat Jun 14 00:10:38 IST 2025

Dear Guest, Namaste! I am truly sorry to hear that your experience at Lajja Palace left you feeling this disappointed. While your feedback is brief, it clearly reflects discomfort, and for that, I sincerely apologize. We always strive to provide a clean, comfortable, and respectful environment for our guests, and it’s clear that we fell short during your stay. If you’re willing, we would truly appreciate it if you could share more details with us directly so we can address the issues and ensure they don’t happen again. Thank you for your honesty - it helps us grow. Warm regards,

Lajja Palace, Harki Pauri-Railway Stn Road has replied on Sat Dec 14 08:41:53 IST 2024

Thanks for sharing your experience with us sir 🙏

Lajja Palace, Harki Pauri-Railway Stn Road has replied on Sat Dec 14 08:42:22 IST 2024

Thanks for sharing your experience with us sir 🙏

Lajja Palace, Harki Pauri-Railway Stn Road has replied on Sat Dec 14 08:43:43 IST 2024

Thanks for sharing your experience with us sir we will definitely work on your complaint and rectify asap.

Lajja Palace, Harki Pauri-Railway Stn Road has replied on Sat Dec 14 08:44:09 IST 2024

Thanks for sharing your experience with us sir 🙏

Lajja Palace, Harki Pauri-Railway Stn Road

Dear Guest, Namaste! Thank you for sharing your feedback about your recent stay at Lajja Palace, Haridwar. I’m glad to hear that you found our staff's behaviour courteous — that truly means a lot to us. However, I sincerely apologize for the inconvenience caused due to cleanliness issues and the presence of mosquitoes in the room. Your comment about the room not being value for money is noted, and we will be reviewing our housekeeping and pest control measures immediately. Guest feedback like yours helps us improve, and I genuinely hope you’ll consider giving us another chance to provide a better experience in the future. Warm regards,

Lajja Palace, Harki Pauri-Railway Stn Road has replied on Sat Jun 14 00:12:29 IST 2025

Dear Guest, Namaste! Thank you for taking the time to share your feedback. I’m truly sorry to hear about your experience regarding staff communication, room briefing, and the AC not working. This is not the level of service we aim to provide, and I deeply regret the inconvenience caused. We are taking your comments seriously and will be conducting staff training to ensure better communication and hospitality going forward. The issue with the AC has also been flagged for immediate maintenance. Your feedback helps us improve, and I sincerely hope you’ll give us a chance to serve you better in the future. Warm regards,

Lajja Palace, Harki Pauri-Railway Stn Road has replied on Sun Sep 22 15:05:55 IST 2024

Dear guest: namaste ! at the outset, i would like to thank you for choosing lajja palace haridwar during your recent visit to devnagri. I am pleased to know that you were satisfied with your experience of our services and facilities. At lajja palace haridwar, it is our constant endeavor to provide you with high standards of personalized service and efficiency. Feedback from valuable patrons like you helps us improve ourselves and exceed expectations. I look forward to the pleasure of welcoming you back and would be delighted to assist you with any requirements. Responsibly yours,

Lajja Palace, Harki Pauri-Railway Stn Road has replied on Thu Jun 15 13:19:12 IST 2023

Thank you for taking the time to share your feedback with us. We appreciate all forms of input as it helps us improve our services. However, upon reviewing your review, we feel the need to address certain points. We regret to hear that you were dissatisfied with your recent experience at our hotel. We understand that you have expressed concerns about the service and room condition. However, we would like to bring to your attention that our records indicate that you had thoroughly checked upon the service and room condition prior to your stay and found everything to be satisfactory. We take great pride in maintaining high standards and ensuring our guests' comfort. While we understand that everyone's expectations may differ, we genuinely strive to provide the best possible experience to all our guests. We can assure you that our team worked diligently to meet your needs and accommodate any requests you had during your stay. We take guest satisfaction seriously, and it is disheartening to hear that we were unable to meet your expectations. It is important to note that we have received overwhelmingly positive feedback from other guests regarding the service and room conditions, which leads us to believe that this is an isolated incident. We continuously invest in training our staff to provide exceptional service, and we take immediate action whenever there are areas that need improvement. We appreciate your understanding that we cannot control individual preferences or tendencies. While we acknowledge that there may have been factors that contributed to your dissatisfaction, we assure you that we remain committed to delivering exceptional service to all our guests. We value your patronage and hope that you will consider giving us another opportunity to serve you in the future. If you have any further concerns or would like to discuss your experience in more detail, please do not hesitate to reach out to our customer service department. We appreciate your feedback and will use it constructively to enhance our services. Best regards,

Lajja Palace, Harki Pauri-Railway Stn Road has replied on Thu Jun 15 13:23:21 IST 2023

Dear guest: namaste ! at the outset, i would like to thank you for choosing lajja palace haridwar during your recent visit to devnagri. We apologize for any inconvenience caused by our receptionist. We appreciate your feedback and will address the issue promptly. Feedback from valuable patrons like you helps us improve ourselves and exceed expectations. I look forward to the pleasure of welcoming you back and would be delighted to assist you with any requirements. Responsibly yours,

Lajja Palace, Harki Pauri-Railway Stn Road has replied on Thu Jun 15 13:24:18 IST 2023

Thank you for taking the time to share your feedback with us. We appreciate all forms of input as it helps us improve our services. However, upon reviewing your review, we feel the need to address certain points. We regret to hear that you were dissatisfied with your recent experience at our hotel. We understand that you have expressed concerns about the service and room condition. However, we would like to bring to your attention that our records indicate that you had thoroughly checked upon the service and room condition prior to your stay and found everything to be satisfactory. We take great pride in maintaining high standards and ensuring our guests' comfort. While we understand that everyone's expectations may differ, we genuinely strive to provide the best possible experience to all our guests. We can assure you that our team worked diligently to meet your needs and accommodate any requests you had during your stay. We take guest satisfaction seriously, and it is disheartening to hear that we were unable to meet your expectations. It is important to note that we have received overwhelmingly positive feedback from other guests regarding the service and room conditions, which leads us to believe that this is an isolated incident. We continuously invest in training our staff to provide exceptional service, and we take immediate action whenever there are areas that need improvement. We appreciate your understanding that we cannot control individual preferences or tendencies. While we acknowledge that there may have been factors that contributed to your dissatisfaction, we assure you that we remain committed to delivering exceptional service to all our guests. We value your patronage and hope that you will consider giving us another opportunity to serve you in the future. If you have any further concerns or would like to discuss your experience in more detail, please do not hesitate to reach out to our customer service department. We appreciate your feedback and will use it constructively to enhance our services. Best regards,

Lajja Palace, Harki Pauri-Railway Stn Road has replied on Wed Jun 07 13:07:51 IST 2023

Dear guest: namaste ! at the outset, i would like to thank you for choosing lajja palace haridwar during your recent visit to devnagri. I am pleased to know that you were satisfied with your experience of our services and facilities. At lajja palace haridwar, it is our constant endeavor to provide you with high standards of personalized service and efficiency. Feedback from valuable patrons like you helps us improve ourselves and exceed expectations. I look forward to the pleasure of welcoming you back and would be delighted to assist you with any requirements. Responsibly yours,

Lajja Palace, Harki Pauri-Railway Stn Road has replied on Wed Jun 07 13:07:20 IST 2023

Dear guest: namaste ! at the outset, i would like to thank you for choosing lajja palace haridwar during your recent visit to devnagri. I am pleased to know that you were satisfied with your experience of our services and facilities. At lajja palace haridwar, it is our constant endeavor to provide you with high standards of personalized service and efficiency. Feedback from valuable patrons like you helps us improve ourselves and exceed expectations. I look forward to the pleasure of welcoming you back and would be delighted to assist you with any requirements. Responsibly yours,

Lajja Palace, Harki Pauri-Railway Stn Road has replied on Wed Jun 07 13:06:45 IST 2023

Dear guest: namaste ! at the outset, i would like to thank you for choosing lajja palace haridwar during your recent visit to devnagri. I am pleased to know that you were satisfied with your experience of our services and facilities. At lajja palace haridwar, it is our constant endeavor to provide you with high standards of personalized service and efficiency. Feedback from valuable patrons like you helps us improve ourselves and exceed expectations. I look forward to the pleasure of welcoming you back and would be delighted to assist you with any requirements. And thank you for the photo sir, I should have posed much better. hahaha Responsibly yours,