H2O Serene | 5 BHK Villa

The Location of H2O Serene Villa is highly appreciated by guests, with many mentioning the beautiful view and lush green surroundings. However, some guests have faced issues with the internal road leading to the property. Cleanliness is a major concern for guests, with reports of cockroaches, unclean utensils, and poor hygiene standards. Guests have also faced issues with the swimming pool, which is often unclean. While some guests have praised the Food & Dining and caretaker's cooking, others have found the food to be expensive and of poor quality. The Amenities provided by the property are basic, with no drinking water or toiletries provided. Guests have also faced issues with electricity and water supply. The Staff has received mixed reviews, with some guests praising the caretakers for their helpfulness and politeness, while others have faced rude and uncooperative staff.

• Location

  The location of the property was highly appreciated by the guests. The scenic beauty, lush green surroundings, and mountain views were breathtaking. Guests loved the quiet and peaceful environment away from the hustle and bustle of the city. The property was situated in a remote location, which was perfect for those who wanted to escape the city life and enjoy nature. The property was easily accessible and had good connectivity to nearby attractions.

• Cleanliness

  Cleanliness was a major concern for the guests. Many guests complained about the lack of cleanliness in the rooms, bathrooms, and common areas. Some guests reported finding cockroaches and other insects in their rooms. The pool was not clean, and the utensils were not washed properly. However, some guests appreciated the efforts of the caretakers who tried their best to keep the property clean.

• Food & Dining

  Food and dining were a mixed bag for the guests. Some guests loved the food and appreciated the efforts of the caretakers who cooked delicious meals. However, many guests complained about the quality of the food, limited options, and high prices. Some guests reported finding hair in their food, and some complained about the oily plates. Guests suggested ordering food from nearby restaurants instead of relying on the property's kitchen.

• Amenities

  The property had good amenities, which were appreciated by the guests. The pool was a major attraction, and guests loved spending time there. The rooms were spacious and well-maintained, and the beds were comfortable. However, some guests reported issues with the AC, shower, and electricity. The property did not provide basic amenities like drinking water, towels, and toiletries, which was a major concern for the guests.

• Staff

  The staff of the property received mixed reviews from the guests. Some guests appreciated the efforts of the caretakers who were polite, helpful, and provided good service. However, many guests complained about the rude behavior of the staff, especially the caretakers. Some guests reported that the caretakers were uncooperative, lazy, and not interested in serving the guests. The check-in experience was also not smooth for some guests, and they had to wait for a long time to get their rooms.