The Kelva Beach Resort

Dear MakeMyTrip Customer Support, I am writing to express my extreme disappointment regarding my recent booking through your platform. I have always trusted MakeMyTrip for my travel arrangements, which is why I chose to book with you despite direct hotel booking options being available. Unfortunately, this experience has severely damaged my trust. I encountered several significant issues during my stay: 1. **Lack of Reception Welcome:** Upon arrival, there was no one at the reception to welcome guests or assist with check-in. It was unsettling to find no educated personnel at the counter to make us feel comfortable. 2. **No Drinking Water Provided:** This was a critical issue. There was no drinking water provided upon arrival, which is essential, especially when traveling with a three-year-old child and a wife. An elderly gentleman simply handed us the room keys and left, leaving us struggling to find water. 3. **Slow and Unresponsive Service:** All service providers appeared to be over 65 years old, which resulted in very slow service and a lack of understanding regarding urgent requests. We could not get tea, coffee, or even arrange for lunch and dinner. Despite my offer to pay extra for food, I was told it was not possible because it wasn't part of my initial booking. 4. **Unresponsive Manager:** The manager was completely unresponsive. Every time I tried to call him, he would repeatedly say "hello, hello" and failed to understand or address our requests. Given this terrible experience, I regret to inform you that this will be my last booking with MakeMyTrip. I will also be sharing my negative experience with my friends and acquaintances, advising them against trusting your platform.

Property very good and airy. close to the beach. Rooms are huge but require maintenance. Toilets are very bad. Food was good but not a wide spread. No soft drinks or snacks oe ala carte menu. it's just a basic resort. Already done on ur site

for any mother nature lovers this is ideal place to stay,little cut off from social network.excellent food n hospitable staff feels great.one can enjoy all modern amenities what a resort has to offer.very near to beach excellent location.over all excellent experience.would.like to visit again in not to distance future .

Fantstic stay. Unexplored place. Beautiful Property. Good Food. Pleasant experience. Just I hope price could be lowered by few bucks.

There was not Entertainment Like Wifi, TV