The Kaizer Valley Hotel

There is a shortage of staff but the food quality is good. After 9pm the hotel turns into a fortress with all shutters down and it feels claustrofobic.

House keeping service is very bad. Food quality also not good. The room is damp condition. Door lock not working properly

Pathetic, no one to attend, breakfast was not ready till 9 am. No none to provide tea in the morning. Lights are bad. Whole night no electricity. The rate which they are charging is not worth.

Staf good behavior. Food very good. Good sports location.. 👍

Damp on walls and musty smell in the room makes the stay very uncomfortable and unpleasant.

Location is away from city but have picturesque view of valley from Deluxe rooms. The staff is polite and helpful. Hotel rooms are not maintained at all. Linens are not clean. Pillow cover, towels are torn. Need renovation. Value for money is Average. complementary BF will not start before 9.15 am

This hotel is not value for money. Breakfast is a poor quantity. The bathroom is very narrow.

Location wise it’s ok, rooms r too small n toilets are like very very small. The wall conditons are not at all good. Staff availability is not 24 hrs, for any sudden emergency you will not get any support from staff. Food quality is ok. The lady who manages the restaurant is very well behaved n there is a local boy who does all running n tries to help the guests. You will not find any sitting area or walking space.

Very nice and good, some electricity problems in that area. 10times electricity fault in a day. Overall it’s nice stay

I stayed for one night. The view from the window was good. The staffs are friendly and the food we ordered was tasty. It was overall a nice experience.

The kaizer valley hotel is located in Kurseong..We chose this as our stay for 2 night 3 days. It's amazing overlooking the beautiful town. The staff were very friendly and helpful.. Their behaviour is commendable. The rooms were upto the mark and clean as well.. amazing stay and best i can say

Stayed at kaizer for one night. The location is convenient and the staff were friendly. Rooms were clean, though a bit worn, and cleanliness was an issue at times. Basic amenities were provided but nothing impressive. Overall, a fair choice if you’re not looking for luxury, though a few upgrades would improve the experience.

Inexperienced reception not able to help customer for proper guidance and transportation

Pathetic service, only one staff in the reception, & only he takes orders for food, serves anything needed after ages. No number for housekeeping or restaurant. Food was pathetically bad. Undercooked food served. Also after 8 pm nobody is around to receive calls or complaints. In the morning shutters of hotel open after 8.00 am & till that time don't expect any service. Worst experience ever.

It is very pleasant and calmly stay at the hotel. The staff members are courteous and very helpful. Last but not the least the restaurant service is the best as per my opinion. I would request all aspiring tourist to stay at kaizer hotel, it is a must.

This property is a known place. Food quality is good. And amenities and services are also good. Staff behaviour is good

Hotel is not maintained well. Bathrooms are not clean

This hotel is located about 2.5 km from Kurseing Bazar..hence location is an issue. Size of the room is small comparing to it's rent. Hospitality of hotel staffs is good and friendly..Complimentary breakfast was included with the rent..Food quality is good but quiet expensive..onerall experience is good

Excellent place with beautiful view and food is too good. Staff were very friendly. Rooms were clean.

Food quality is very poor and high price staff are good and friendly location is good overall 4 out of 10