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- 3 Star Hotel in Surat
- Hotel O Nova Dumas Homestay, Surat
Hotel O Nova Dumas Homestay
About Property
Traveling anytime soon? Looking for a value for money accommodation? This charming property has everything required to make your ...Read moreAmenities
- Power Backup
- Housekeeping
- Room Service
- Free Wi-Fi
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Average(22 RATINGS)
Dumas
6 km drive to Surat International Airport
Change Dates and Guest(s)
Check-in: 12 PM | Check-out: 11 AM
Check-in date
Check-out date
Rooms, Guests
Hotel O Nova Dumas Homestay Location
Location rated 2.7 by guests
What guests said
Guests appreciated the pleasant location with a relaxing garden area, although cleanliness is a concern. Some highlighted the need for better amenities inside the rooms. Despite challenges with service, several guests indicated they would return for the location alone.
Property Rules at Hotel O Nova Dumas Homestay
Check-in: 12 PM Check-out: 11 AM
Couple, Bachelor Rules
Unmarried couples/guests with Local IDs are allowed.- Primary Guest should be atleast 18 years of age.
- Passport, Aadhaar, Driving License and Govt. ID are accepted as ID proof(s)
- Pets are not allowed
- Smoking within the premises is not allowed
- Must Read Rules
- Guest Profile
- ID Proof Related
User Rating & Reviews
- everyone
- couple
- solo
- business
- family
Average
22 Ratings, 12 Reviews
Last 10 Customer Ratings (Latest First)
- 1
- 1
- 1
- 5
- 3
- 1
- 1
- 1
- 1
- 1
Reviews Summary
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Guests have mixed feelings about this property. While some appreciated the affordable pricing and pleasant location with a garden and mini pool, many reported poor service and cleanliness issues. Complaints included dirty rooms and washrooms, unhelpful staff, and missing amenities like breakfast. Travelers faced additional charges upon arrival despite confirmed bookings, leading to frustration. Overall, the property has potential but needs major improvements in service and upkeep for a better experience.
Sort by:
Latest first
1.0
Terrible Stay
naveen k.
Very very poor service
Room: Classic
5.0
Excellent Stay
sanika b.
best hotel i ever visited ✨
Room: Classic
1.0
Terrible service
sourav b.solo
I have booked my room for 1 night stay by 505 ruppes im make my trip. But after reaching there they ask for more money. So instantly i talked with make my trip. Make my trip assure me to give extra 750 rupees to them. After leaving hotel they will reimburse my extra 750 rupees by showing invoice. Still they didn't give me my invoice. Also service is terrible. Staff behavior is very bad. My faith for make my trip is gone after booking this hotel.
Room: Deluxe
1.0
Worst conditon ed home stays
soma n.solo
I get a worst room at this hotel, than the charge they take for it. bad toilet, small, room, dirty towel। No keys was given to me to lock the room for going out side. No restaurant is there. So I have to go outside visit with all luggage. They said that they will change the room some hours later But after seeing the environment, I can't reply, so I connect and I have to book another hotel room in surat, that was very good but low cost also with restaurant.
Room: Deluxe with Balcony
1.0
hotel dumas
milan b.couple
location is good room is goodservice is also goodbut hotel manager take 1000₹ for room manager say online booking is not conform so I don't give room .then i give 1000₹ to hotel manager and last give me a room so i say last 1-2 month is oyo and make my trip very worst booking because manager not give any room of online booking you say what i can do
Room: Deluxe
1.0
H
nilesh b.couple
coupleRoom was not clean, washroom was not clean, bed was so dirty, did not even give breakfast
Room: Deluxe with Garden View
3.0
Under construction
raj k.
family
familyNo breakfast provided instead of breakfast shown in the bookings
Room: Deluxe with Garden View
Hotel O Nova Dumas Homestay has replied on Fri Oct 22 16:27:53 IST 2021
Apologies for the inconvenience caused, raj kumar! we have marked a note for the experience you had with us to ensure your next stay is pleasant. Wish you a wonderful day ahead. Regards, sara!
1.0
I think it's my second time to stay in this hotel. But it's was totally horrible
harshad p.couple
When I show booking confirmation to hotel, they said no room available. After I call MMT customer care. MMT customer service was good. But hotel said MMT gives you show much cheaper rate, I don't gives you room. I want to know who's fault. It's not mine. My breakfast included but breakfast doesn't provide.
Room: Deluxe (3X)
Hotel O Nova Dumas Homestay has replied on Fri Jan 10 11:31:23 IST 2020
Hi Harshad, we're extremely apologetic to know that your experience with us has not been a pleasant one and we d definitely work on your feedback, in order to ensure that The related issues are carefully monitored and eliminated to The maximum extent. Regards, Rajendra!
3.0
Good location for vacation
praveen k.family
Location of this hotel is pleasant. Have some garden area in front of The hotel to relax. A mini swimming pool is there, but not in use. Cleanliness should be improved very much. Staff are doing good. Amenities in room should be more. No dressing table or wardrobe. Balcony is used for storage and very dirty. Still I will visit again for its location.
Room: Deluxe (3X)
Hotel O Nova Dumas Homestay has replied on Sat Nov 16 21:30:47 IST 2019
Hi Praveen, thanks for sharing your experience and valuable feedback with us. We will try our best to give an awesome experience on your next stay. Regards, Suresh!
2.0
Food issue, balcony, cleaning issue.
irshad m.couple
We ordered Chinese veg listed amount is less but we pay more than listed amount difference of pricing variance and cleaning up balcony too much mess and dirty.
Room: Deluxe (3X)
Hotel O Nova Dumas Homestay has replied on Thu Nov 21 12:49:52 IST 2019
We are really sorry to disappoint you, Irshad! We always try to provide best of our services to delight our valued guests. We will share the feedback to improve it further. Regards, Ravi!
5.0
Great place
harshad p.couple
Best choice, cheap price. Everything was good.
Room: Deluxe (3X)
Hotel O Nova Dumas Homestay has replied on Thu Oct 24 07:50:58 IST 2019
Thank you for your kind words, Harshad Patel! We shall never stop pleasing you with our services. Keep giving us opportunity and we ensure to live upto your expectation whenever you visit us next time. Have a great day! Regards, Rahul
3.0
Room is good
suleman p.couple
coupleRoom is good but window are front of the bed and its so embarrassing.
Room: Deluxe (3X)
Hotel O Nova Dumas Homestay has replied on Fri Oct 11 21:01:45 IST 2019
Sorry for The discommode, Suleman! We understand that we were not able to live up to your expectations. Do not worry, we are continuously working to improve our services to make sure your next stay is pleasant with us. Regards, Sagar
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