Hotel Excellency

location is good,room is avg, could be better on cleanness & hygine, smoky smells in washrooms doors doesn't have stopper, staffs are supportive.

The stay was okay, but the quality of food needs improvement. It would be much better if the property offered flexible check-in and check-out options (early check-in/late check-out) at an additional cost, depending on availability. Unfortunately, I was required to check out strictly at the recorded time, even though I was willing to pay for a late check-out.

The people are very warm and nice but the bathrooms could be better planned. The shower is placed wrong

The room interior and accessories was old and quite dusty. The bed was not clean including the blankets, it was really itching and affected my sleep. Only positive thing food from the restuarant is above average

had booked a non ac room bimistake when asked to change they have over charged for the same , room was also average with fleece blanket being provided this is the last time i staying here

H I had a pleasant stay at *Hotel Excellency*. - *Room*: Clean, well-arranged, and comfortable. - *Staff*: Courteous and helpful throughout the stay. - *Food*: Good taste with decent variety in the menu. - *Location*: Centrally located, easy to reach major spots. - *Facilities*: Wi-Fi and room service were prompt and efficient. Overall, a value-for-money experience. I would recommend it for short stays I had a pleasant stay at *Hotel Excellency*. - *Room*: Clean, well-arranged, and comfortable. - *Staff*: Courteous and helpful throughout the stay. - *Food*: Good taste with decent variety in the menu. - *Location*: Centrally located, easy to reach major spots. - *Facilities*: Wi-Fi and room service were prompt and efficient. Overall, a value-for-money experience. I would recommend it for short stays

Night Duty customer service very poor impression, sleepy, lazy, dont like there communication, Night time check in not family friendly

The facilities provided were awesome and more than our expectations. The location was also very good with many shops nearby in addition to the fact that it was near the railway station. The food provided was delicious and affordable with fantastic room services. Hoping to make more trips with the team MakeMyTrip.

I always prefer this hotel during my visits to Ernakulam. I really appreciates the services they provided. I suggest this hotel without any hesitation.

The service and room was good. but one small concern is they won't allow late check-out even for 5 mins

S

It was good, hotel staffs were friendly, for for people who do not eat beef, please do not take room with breakfast or dinner

The room smells of smoke and lines too much dirty rest all things good at least new guests coming please check smells or not.

The rooms were not very good, ac was not working in many rooms,we complained about it and unnecessary room intercom was ringing

Receptionist not welcoming the people. Please improve hospitality towards guests who is coming to your hotel. And room is neat and clean. Stay is good.

I had a very disappointing experience at this hotel. The staff attitude was extremely rude and unprofessional, making the stay unpleasant. The hotel was not clean and definitely not worth the price charged. I checked in very late and stayed for only 2 hours. Despite this, I politely requested an additional 30 minutes for check-out, but the staff refused without any consideration. I do not recommend this hotel to anyone.

Very near railway station. Value for money. But morning service starts at 730. Morning tea-and bkfst after 830.

As i have stayed in this hotel on numerous occasions earlier, both for work & with family. This is the first time i had booked, the room offered was pathetic right from bathroom towels, toilet(the flush push button was behind the wc cover, every-time we had to flush, we had to close the wc before flushing, no bothroom kit, no napkin, toilet paper, glass, everything had to be reminded, the lift was stinking. They just dropped the extra bed inside and left.

Room is noisy from outside sound. Also few mosquito present. Otherwise fine. Nearby railway station, walkable distance.

Stay was very comfortable. All services as given in make my trip brochure were complied with and staff was well behaved and trained