Super Hotel O Sunshine Villa

I am writing to request a refund for my booking at your property, as the room provided was not as described on the website. The room was not the same as shown in the photos on the booking page. Cleanliness was not maintained in the room. The toilet was located outside the room in the worst condition, which is very inconvenient and was not mentioned earlier. Due to these conditions, the stay was not comfortable and did not meet the expectations created at the time of booking. I therefore request a full refund for this reservation.

Booked hotel but at check in shows strore room as claassic, ask more payment to give room saying room you booked is 80 sq ft we are giving 100 sq ft

Location of hotel is out of city but close to the airport. No restaurant nearby the stay. Although we have booked classic room they shows ordinery room which has no attached bathroom. They advice d us to upgrade the room by paying the difference. I have selected the classic room having all facilities mentioned on app. There was no any option to select luxury room while booking. Very bad experience from reception counter. There was no any positive response from their side. It appears that they are not care of the customers. One should be confirmed the room while booking. Finally i would not suggest this hotel to anyone. Pl. Take care if you are booking.

At reception the guy said that we have booked classic room which is without any amenities. That room didn’t have in room bathroom, ac, tv etc. Asked for extra money. I had to give a call to police infront of him then only he agreed to let us in.