Purnam Residency-Centrally Located in Purnam Mall, Bilaspur

I had a very disappointing experience during my stay at Purnam Residency in Bilaspur. The booking clearly mentioned that breakfast was included as a buffet, which usually means guests can choose from a variety of items. However, when I went for breakfast, the staff strictly limited me to only one paratha and one omelette. When I questioned this, they were rude and refused to serve anything more, completely going against the definition of a buffet. This kind of misleading practice is unacceptable, and it felt like the staff were more focused on cutting costs than providing a good experience for guests. It really put a damper on my stay. If you advertise buffet breakfast, then honor it properly.

They were demanding that we pay an extra amount due to a small spot on the bedsheet. However, according to hotel policy, they are supposed to change and clean the bedsheets regularly. I couldn’t find any mention anywhere that guests are required to pay if a bedsheet gets dirty.

Checkin not accepted, they have given my booked room to someone else

Good hotel

Service is very poor, not able to get breakfast timely, even tea received after 1. 30 hrs, location is ok

The hotel doesn't even fulfill the basics. They are enjoying the monopoly of being the only big hotel in the town. Negative points 1) dirty room 2) inefficient cooling 3) extremely slow service 4) no amenities 5) indifferent staff attitude positive points 1) located in a shopping complex, so the basic amenities unavailable at the hotel room can be purchased. Overall, not worth visiting again. Bilaspur badly needs a good quality hotel.

Location is good. Approachable. Service and food quality is good too. Rooms also good for stay.

Hotel doesn't have staff. Just 2 persons doing job, Vijay during night and vaishali during day. Whole Hotel is being run by these 2. Restaurant is useless, very expensive, without service.

While the top-category hotel room boasts newly built aesthetics, the overall experience is marred by poor maintenance. Despite the promising exterior, the room's interior fails to meet expectations. The malfunctioning air conditioner despite making complaints and leaking flush significantly detract from comfort, making the stay less than enjoyable. Additionally, the absence of hand towels is a basic amenity oversight that further diminishes the quality of the accommodation. Furthermore, the lack of proper cleaning exacerbates the situation, as guests expect a pristine environment when paying for top-tier accommodations. The negligence in upkeep undermines the hotel's reputation and leaves patrons feeling unsatisfied and disappointed. Despite the initial allure of its aesthetics, the reality of the poorly maintained room highlights the importance of consistent upkeep in hospitality establishments. In conclusion, while the hotel room may have the potential to offer a luxurious experience, the lack of maintenance ultimately renders it sub-par and fails to justify its top-category designation.

Non professional approach they ask for extra money even for complimentary breakfast they asked for extra charges for omelets in breakfast and only after lot of arguments they relented the room service does not pick phone calls

I hate the staff they are way too arrogant, don’t have any skills and rooms aren’t that good as well

Wordt stay ever, water was not coming in morning time for 1. 5 hours due to which i was delayed for my work. I stayed for 3 days, and for breakfast, they only had parathas.

Hospitality is good services are good food quality good staff is appreciable for their services rooms are very fine, neat and clean

Amenities were old. No modern facilities. Poor housekeeping. Only advantage is that the property is located in a central location

A better place to satya. . . . . . . . . .

Had a pleasant experience in purnam residency. Good food,clean room and good staff behaviour.Great location with a mall in same property. The only problem was that no staff for carrying luggage from car to hotel. Rest everthing was excellent 🤗

Room service was excellent. Food quality was good. Esay accessible. Everything is available as hotel is located in a mall.

It was excellent, staff too good to deal at each time. Comfortable and safe. No thanks

Tha hotel is very good room without smel staff is very good and friendly the stuff of room is very good i come next time stay in this hotel. Coming soon. In march stay here

No staff available for luggage and had to call many times for minor room supports.