Hotel Surag Residency

They haven't provided complimentary breakfast And the cot is not clean

Bed is too small, not comfortable. Air conditioner is very worst. There is no cooling in the room. All the rooms air conditioner is too old and not maintained properly. Fan not running properly. There is no regulator Knob. Not worth for the money we are paying. Totally dissatisfactory

Bed size very sumall

breakfast is so good i like verymuch,location average and facilities are normal overall ok good

The washroom was so dirty. The hotel was ready to clean them we had to buy toilet clean and put it. Very bad and very very dirty

The hotel staff is helpfull. but the room are not very clean. the washroom are so dirty the hotel was not ready to clean them saying that room are clean. very bad will not recommend this place. also no restaurant near by. the I hope they do some to clean up the place.

location was easy to find property didn't had restaurant nearby restaurant was 1km away amenities were fine at the property. easily connected with national highway

No compliments provided like basic brush and paste not provided. Very bad smell when entered into the room. Completely disappointed and don't show such hotels in the booking list hereafter.

Stay is not upto mark. No hot water for bath, tap is not working. For t ripple accupency they had given single 1 litre water. Overall the maintenance is too poor

Stayed for 3 days with my extended family. The rooms are clean. Property location is good. Close to city railway station etc. There are not much food options inside the hotel except for some light snacks or coffee tea etc. Things that would need attention : a couple of rooms did not have hot water. One room had non working geyser. The service staff is little slow and the request need to be made to front-line staff more than twice to be heard

Location is far away from city, property is good. Restaurant is not there. Inside room cleaning is average

Not clean, expensive for the price

Toilet not maintained well. Flush not working. Hot water not coming. Limited catering facility. Away from station and has transport logistics issue to reach or return from hotel

The room was clean and good but the tariff was high for a non a/c room. The restaurant is not available, so i travel-led 2 km for food.

The room allocated was not clean and no hot water. When i approach front desk their response was terrible. After a long arguments they gave another room in that too hot water was not working. Poor staff responses and they are asking us to adapt for the situation. Also plumber who came to fix the heater was very lethargic and sarcastic

Very worst experience, night shift employees are very lazy, landline was not working, too much of cost but they were not provided even past and brush.

Property was clean good. Ac was working fine. But breakfast which they served as complementary was not up to the mark. Same menu for 3 days. Idly sambhar chatni

We stayed for night at this hotel. Rooms were neat and clean. The twin bed and cushions were good. Breakfast was ok and in limited quantity. But the issue was they were not having spoons. Also tea/coffee was not a part of breakfast and on paid basis. Staff behaviour was not good.

Nice to stay here. Good reception with kind sevice. Rooms are small but good to accommodate for couple of days

I have booked rooms as a air condition but when i checked in they it’s non a/c rooms and need to pay 1200/ for both rooms, it’s very bad experience, i don’t think i will use future to do booking through make my trip.