Hotel Kalash (Opp. Railway Station), Ujjain

Hotel Kalash (Opp. Railway Station), Ujjain has replied on Tue Nov 07 16:03:12 IST 2023

Dear Guest, We sincerely apologize for the inconvenience you experienced during your stay at Hotel Kalash. It is our utmost priority to provide a clean and comfortable environment for all our guests, and we are truly sorry that we fell short of your expectations in this regard. Your feedback is invaluable to us, and we take your concerns seriously. We will investigate the matter further and address the issues with the cleaning and the lack of response from our management team to ensure that this does not happen in the future. We want to assure you that we are committed to providing the best possible service, and your feedback will help us improve. If you decide to stay with us again, we promise to make your next experience much more pleasant and in line with our usual high standards. Thank you for bringing this to our attention, and we appreciate your understanding. Sincerely, Hotel Kalash Management

Hotel Kalash (Opp. Railway Station), Ujjain has replied on Tue Nov 07 16:06:48 IST 2023

Dear Guest, We are deeply sorry for the unpleasant experience you had during your stay at our hotel. Your feedback is concerning, and we take your comments seriously. We sincerely apologize for the presence of cockroaches and insects in your room, as well as the unpleasant smell in the room and bathroom. This is not the level of comfort and cleanliness we aim to provide, and we will investigate and address these issues promptly. Your mention of a lack of room service is also concerning, as we pride ourselves on delivering attentive service to our guests. We will investigate this matter to ensure that communication and service issues are resolved. We understand your concerns about the cost, and we will review our pricing to ensure that it reflects the quality of our accommodations and services. Your feedback is invaluable to us, and we are committed to making the necessary improvements to provide a better experience for our guests. If you would consider giving us another chance, we would be grateful to serve you in a more satisfying manner. Sincerely, Hotel Kalash Management

Hotel Kalash (Opp. Railway Station), Ujjain has replied on Tue Nov 07 16:07:10 IST 2023

Dear Guest, We deeply regret to hear about the negative experience you had during your stay at our hotel. Your feedback is both valuable and concerning, and we take your comments seriously. Smoking by our reception staff is unacceptable, and we will address this behavior immediately to ensure a more professional and welcoming environment for our guests. We have a strict no-smoking policy in public areas, and it's disappointing to hear that it wasn't adhered to. Furthermore, the cleanliness issues you encountered are not reflective of our usual standards. We will investigate and rectify these concerns promptly to ensure a clean and hygienic environment for all our guests. We appreciate your honest feedback, and we will work diligently to make the necessary improvements. Your experience is not in line with the level of service we aim to provide, and we sincerely apologize for any inconvenience. Thank you for bringing these issues to our attention, and if you would consider giving us another chance, we would be grateful to have the opportunity to provide a more pleasant and enjoyable stay. Sincerely, Hotel Kalash Management

Hotel Kalash (Opp. Railway Station), Ujjain has replied on Tue Nov 07 16:07:33 IST 2023

Dear Valued Guest, Thank you for your kind words and appreciation for the property owner at Hotel Kalash. We are delighted to hear that you had a positive experience and found the owner to be cooperative and welcoming. Your feedback means a lot to us, and we are grateful for your support. We hope to have the pleasure of welcoming you and your family again in the future. May your future stays be just as blessed and enjoyable. If there's anything more we can do to enhance your experience, please do not hesitate to let us know. Warm regards, Hotel Kalash Management

Hotel Kalash (Opp. Railway Station), Ujjain has replied on Tue Nov 07 16:07:52 IST 2023

Dear Guest, We are truly sorry to hear about the extremely unsatisfactory experience you had during your stay at our hotel. Your feedback is deeply concerning, and we apologize for the inconveniences you encountered. The absence of room service, cleanliness issues, old fixtures, and AC water leakage are all unacceptable, and we will investigate and address each of these concerns immediately to ensure such issues do not occur in the future. We understand the importance of providing a comfortable and pleasant stay for our guests, and your experience does not reflect the standards we aim to uphold. Please accept our sincere apologies for your disappointing stay. If you are willing to give us another chance, we would be grateful for the opportunity to provide you with a vastly improved experience that meets your expectations. Sincerely, Hotel Kalash Management