Hotel Swarn Inn and Suites Muzaffarnagar

bahut acha experience rha. food acha tha location achi thi. staff ka behavior bhi acha tha. bahut saaf suthara hotel tha

Extremely Disappointing Experience at Hotel Swarn Inn I am writing to express my deep disappointment with the unprofessional service and staff behavior I recently experienced at Hotel Swarn Inn. Unfortunately, my stay has been far below expectations, and I feel compelled to bring these issues to your notice. Incident on Breakfast Timing: Today, I went for breakfast at 10:29 AM, well within the service time (closing at 10:30 AM). The waiter first asked for my room number, and suddenly a front desk staff member rushed in and told me that since the time was now 10:30 AM, I could no longer avail breakfast. This was not only incorrect but also extremely embarrassing, as other guests present looked on. When I requested to speak with a manager, a receptionist informed me that I would have to pay charges if I wanted breakfast. Even the restaurant manager repeated the same. Shockingly, just a few minutes later, around 10:35 AM, I saw 3 other guests being welcomed and allowed to have breakfast without any issue. Additional Issues Faced: Wi-Fi & Internet: The hotel Wi-Fi does not work properly. Day before yesterday, it took your team almost one hour to resolve the issue, which disrupted my office work. Service Standards: If the hotel is so strict that even a few seconds matter for guests, then the same punctuality and professionalism should also be maintained in providing timely service from your side. Unfortunately, that is not the case here. This kind of treatment is unacceptable, especially from a hotel that claims to provide quality hospitality. I hope you take this feedback seriously and ensure that such unprofessional behavior is not repeated with any other guest. Looking forward to your response and corrective action.

Stay was good but actually the hotel is in a very lonely place where you don't find a transport also not for non veg lovers even cannot order from outsid Stay was good but actually the hotel is in a very lonely place where you don't find a transport also not for non veg lovers even cannot order from outside

Very good view also good location Proper hygiene &staff member behaviour so good proper respected way to talk each &every staff member ,room condition top notch &vry clean bathroom or othr basic thng

Basically they made me wait for more than 1 hour according to them they can't find my booking on there server very worst after there senior manger came he said we were searching with name of priyanka not with pragya

Property had good parking. Food was good. Nice clean rooms. Everything was perfect.

This hotel was wonderful. Everything was upto the mark. Special thanks to Mr. Pankaj at the reception who has always been helpful. Wow. My stay was highly comfortable, enjoyable & memorable due to the decor, food quality and of course the helping staff members.

Clean rooms and happy to share with you all you can stay here without worry also breakfast is too good

overall good experience. I must recommend to stay for business travellers.

this hotel is near locality food is very good hotel staff service is excellent

It was a very nice experience and I had a beautiful time with the property. I am recommending to the upcoming traveller to have a stay with the premises. You will get the present stay.

good place to stay...food was good and the staff was really cordial and helpful.. the location is also not hard to find

Good experience food also good cleaning fabulous service also nice everything good and value for money

The hotel stay was comfortable with clean rooms and good service. The food quality was also good. Recommend

Excellent hotel and services. Amazing experience. Will recommend this for staying and experience.

Everything is good. Quality of food is very nice. Room size is also very big. Parking is also available.

Ambience was good and makemytrip price was more than what hitel offered on the spot. As have taken two rooms- one from mmt and 2nd personal. This is not good for mmt customers

Hotel denied check-in to me. Yet no solution given by mmt. I already made several call to customer-care but seems wild goose chase.

Excellent room & room service, very coprative staff, excellent food quality & very good location

Excellent rooms & peaceful environment. Services are also good.