Hotel Spiti

Bathing water quality very bad even yamuna river is there in city

Amazing place and the hotel service is also tremendous. In my stay here I found amazing service in the hotel and the restaurant had amazing food.

Facilities at hotel was not good. Facilities which was mentioned on Make my trip website was not available

Very good staff and property i like everything in the stay totally perfect stay

Hospitality and services are very good. Rooms clean & staff very co operative. Also food is delicious

very good service in hotel and food quality is good but expensive and staff is excellent and location outside cit very good service in hotel and food quality is good but expensive and staff is excellent and location outside city

all good overall experience is good experience overall it is good staying there, nice place to stay and enjoy your vacation all good overall experience is good experience overall it is good staying there, nice place to stay and enjoy your vacation

Amazing hotel for its price point. The staff was accommodating. The food was amazing. Definitely recommend.

The stay was fantastic and tloft cafe food was even better thank you for the hospitality

The rooms were clean and better organised. the staff were polite and the stays were very pleasant. I would recommend this to others

The location of the hotel is definitely a plus – it's conveniently situated and easily accessible. However, several aspects of the stay were disappointing. First and foremost, bathroom hygiene needs serious improvement. The bathroom had a persistent unpleasant smell, and basic amenities like toilet paper had to be requested multiple times before being provided. While it’s possible that the staff was short-handed at the time, such essentials should be ready in the room beforehand. Despite being listed on the MakeMyTrip website, bathroom slippers were not provided either. Another important point to note is that the hotel does not have a lift. So if you have trouble climbing stairs or are travelling with elderly people, keep that in mind before booking. The room did not have a mini fridge or mini bar, which may not be an issue for everyone, but is worth noting for those expecting it. Also, the fan in the room was quite noisy, which affected comfort, especially during the night. Mathura is known for frequent power cuts, but thankfully, the hotel does have a power backup system in place, which helped. I didn’t try the café, so I can’t comment on the food or service there. Overall, while the location and power backup are positives, the lack of basic amenities, poor bathroom maintenance, and absence of a lift are significant drawbacks. Suitable for short stays if you're okay with minimal comfort and are able to manage the stairs.

The hotel service is amazing all things are good and clear It feels very comfortable to stay. All the staff is very supportive

Good stay ,good food the ambiance is nice.easy to travel in and around Mathura,you are in a highway so it’s make more easy

It is good property and services are good but it is out side the City

Serivises is very poor behaviour of receptionist is very bad i just check in with my family in approx 11:30 pm but they are very rudely behavior and early morning we need the tead or milk for children but they are said to me our kitchen os start 8 am before 8am we are not providing

Imagine whatever beauty you can when seeing the pics and then see the absolute opposite of it in reality. 1. Location: if you go by Google maps it's location is not correct. Yes it's on the road but the maps show it to be somewhere inside the lanes. They didn't even put a flexi board big enough to notice. We called their phones multiple times and no one answered. Some calls got forwarded to ex employees. On other main numbers no one answered. Location is the worst. It's right at the main road labour chowk. Dirty and muddy. And it looks nothing like the pictures from the front. The lawn they show is nothing but a small garden that itself isn't anything special. 2. Room: it's quite small. Upholstery was not as per winter season. You can't sleep in cold cotton upholstery. Food was alright. As per usual indian average. They have paper coffee cup and 1-1 tea bag/sugar/milk each. Which was so embarrassing. Even local oyo rooms give ceramic coffee mugs and at least 2 coffee and tea bags. Kettle was broken and dirty. Washroom was dirty. No toilet paper. No toothbrush/toothpaste. I'm sure you will say you could have asked. But I did not pay a higher amount than what this hotel deserved to be their teacher. 3. Service: all the bell boys and service people expected tips at every step. Food comes from a restaurant next to the hotel. Maybe that too is a third party collaboration. I guess Mathura isn't a big cool place for tourists. That's why the standards are so low that even such a hotel got stars more than 1. Absolutely pathetic.

Intercom not working

No slipper in room.

it was a decent hotel , the only con was a bad smell in the rooms. the food was really really good

Hotel is good in terms of location and room service however, breakfast is not good and tasty hence it can be avoided