Hotel Royal Galaxy

3rd class hotel

good hotel room also very clean for couple it's best choice in durgapur staff behaviour also good only food are very high rate

Poor room doors and lighting

the room is very good and the behavior of the staffs are very good....had a very good experience in this hote the room is very good and the behavior of the staffs are very good....had a very good experience in this hotel

It was fauls communication by the hotel staff, and we had wait for 1 Hr to cancel the booking. I am writing to express my disappointment regarding a recent stay at your hotel on [dates of stay]. At the time of booking, I was assured that an extra bed would be provided for my family. However, upon arrival, this commitment was not honored, and despite repeated requests, no resolution was offered in a timely manner. As a result, my family, including young children, had to endure significant discomfort during our stay. This experience not only disrupted our trip but also left us feeling misled and frustrated, especially given that the extra bed was a critical part of our accommodation needs. I expected a higher standard of service and accountability. I urge your management to take this matter seriously and ensure better coordination and communication to prevent similar experiences for other guests in the future. I would appreciate a formal apology and a gesture of goodwill (such as a partial refund or discount on a future stay) to address the inconvenience caused.

no complimentary water bottles or toiletries. even after booking it took them 20 min to get my room ready after I reached the place.

I had a disappointing experience with the hotel service and behavior; the deluxe AC room I booked was dirty, had a bad smell, and the TV wasn't working.

Very bad experience – no AC remote, no ceiling fan, broken stand fan regulator, small rooms, poor lighting, and missing amenities. Bad staff behavior.

I booked this hotel, but they moved me to some other other which was 7 kms away. I booked this hotel, but they moved me to some other other which was 7 kms away.

it was a nice stay. The rooms were satisfactory, the staff was nice. the only thing i would like to point out is that there were no complimentary water bottles and toiletries

Hotels clean and Good staff beahave Good Experience I want to stay next holiday I love to do that

Not Good room

bed sheet dirty, bathroom flush bot working, no amenities provided.. room door lock shitty as hell..when asked for water they said we don’t provide ro water.. if u looking to spend a night just one night just to sleep u might do it.. only if u are an male or both guys.. i dont think any female would want to stay in this hotel..hygienically speaking its below average..at reception in the morning no one was there.. i tried to call the guy 3 times no one was there.. just left the key on the reception.. idk how they r still in business

Fully unhygienic 5 floor room not fully complete that why room was heat i am check out in only 2 hours

They didn't have tv, water bottle, toiletries.. When i asked they said they don't provide anything there is no complimentary...

hope this message finds you well. I am writing to express my concern regarding the cleanliness of the bed covers provided during my recent stay. As we are paying for this service, I believe it is reasonable to expect a higher standard of cleanliness. I would appreciate it if you could ensure that the bed covers are thoroughly cleaned for future guests. Thank you for your attention to this matter. I look forward to your response.

Good.................................................................................................

I had a fantastic experience during my stay. The hotel was clean, well-maintained, and had all the necessary amenities. The staff was extremely polite and helpful, ensuring a comfortable stay. The check-in and check-out process was smooth, and the location was convenient. Overall, a great value for money! i would definitely recommend this place to others and look forward to visiting again.

Food was very excellent but stay was not so good. Tv and geaser not working.