Hotel Narendra Central Muvattupuzha

Hotel Narendra Central Muvattupuzha

Please accept our sincere apologies for the shortcomings you experienced during your visit. We have carefully reviewed your comments with our team and fully understand the seriousness of the issues you faced. Corrective measures are already being taken to ensure this does not happen again. The delay in serving breakfast occurred due to maintenance work in our kitchen & store that extended late into the previous night. As a result, both our F&B Manager and Chef, who had supervised the work, were unavailable during breakfast hours. Their presence would have certainly prevented this issue. Additionally, the front desk had prepared your room bills but was awaiting invoices from the restaurant for the food consumed by your non-resident guests. This led to further delays. We are very sorry that you and your family were unable to have breakfast with us. We acknowledge that, despite these constraints, our team could have managed the situation better. This has been taken as a learning experience, and our staff are being trained to handle such situations more efficiently in the future. We deeply regret these mistakes and are reinforcing our procedures to prevent such lapses going forward.

Hotel Narendra Central Muvattupuzha

Dear Pratheesh Mathew, Thank you for sharing your feedback. We sincerely apologize for the delay in acknowledging your review. We are truly sorry to learn that you and your family experienced a significant delay at our restaurant, leading to the cancellation of your breakfast. We deeply regret this inconvenience and felt disheartened upon reading your review. Following your feedback, we have taken corrective steps to ensure such issues do not recur. We discovered that two of our senior cooks had left unexpectedly, leaving only a junior cook to manage operations, which unfortunately led to this incident. Should you plan to visit this part of town again, we hope to have the opportunity to serve you better and exceed your expectations. With Best Regards Hotel Narendra Central

Hotel Narendra Central Muvattupuzha has replied on Fri Sep 20 15:32:18 IST 2024

We upgraded the hotel in both style and substance, incorporating feedback from guests like you, post Covid-19 pandemic. Now, our hotel offers a seamless experience, starting from the main entrance to the reception and business center on the ground floor, the revamped family restaurant and executive bar on the first floor, guest rooms and a boardroom on the second floor, and a banquet hall on the third floor. There is a self-service bar on the hotel premises, but its entry is completely separate. A bifurcation begins at the entry gate, approximately 47 meters (154 feet) from the hotel building, directing guests either to the self-service bar or the main hotel. A distinct, isolated pathway leads to the self-service bar, ensuring separate access from the gate onward. On October 26, 2023, our hotel was officially reclassified as a 4-star establishment with alcohol service by the Ministry of Tourism, Government of India. We look forward to the opportunity to serve you again and surpass your expectations.

Hotel Narendra Central Muvattupuzha has replied on Fri Sep 20 15:33:03 IST 2024

We upgraded the hotel in both style and substance, incorporating feedback from guests like you, post Covid-19 pandemic. Now, our hotel offers a seamless experience, starting from the main entrance to the reception and business center on the ground floor, the revamped family restaurant and executive bar on the first floor, guest rooms and a boardroom on the second floor, and a banquet hall on the third floor. There is a self-service bar on the hotel premises, but its entry is completely separate. A bifurcation begins at the entry gate, approximately 47 meters (154 feet) from the hotel building, directing guests either to the self-service bar or the main hotel. A distinct, isolated pathway leads to the self-service bar, ensuring separate access from the gate onward. On October 26, 2023, our hotel was officially reclassified as a 4-star establishment with alcohol service by the Ministry of Tourism, Government of India. We look forward to the opportunity to serve you again and surpass your expectations.

Hotel Narendra Central Muvattupuzha has replied on Fri Sep 20 15:33:34 IST 2024

We upgraded the hotel in both style and substance, incorporating feedback from guests like you, post Covid-19 pandemic. Now, our hotel offers a seamless experience, starting from the main entrance to the reception and business center on the ground floor, the revamped family restaurant and executive bar on the first floor, guest rooms and a boardroom on the second floor, and a banquet hall on the third floor. There is a self-service bar on the hotel premises, but its entry is completely separate. A bifurcation begins at the entry gate, approximately 47 meters (154 feet) from the hotel building, directing guests either to the self-service bar or the main hotel. A distinct, isolated pathway leads to the self-service bar, ensuring separate access from the gate onward. On October 26, 2023, our hotel was officially reclassified as a 4-star establishment with alcohol service by the Ministry of Tourism, Government of India. We look forward to the opportunity to serve you again and surpass your expectations.