Hotel The Royal Plaza

Hotel The Royal Plaza has replied on Mon Sep 29 13:53:06 IST 2025

Dear Mr. Patankar, Thank you for choosing to stay with us and for sharing your valuable feedback. We are glad to know you appreciated our location and the hospitality of our staff. We have noted your comments regarding room size, Wi-Fi access, and food pricing. Your suggestions are important to us, and we will review them to further enhance the guest experience. We look forward to welcoming you again for a more comfortable stay. Warm regards, Divya GUest Relations.

Hotel The Royal Plaza has replied on Sun Sep 28 14:52:19 IST 2025

Dear Mr. Ramadoss, Thank you for your kind feedback. We’re glad to know you enjoyed the food, location, and facilities. It was a pleasure having you with us, and we look forward to welcoming you back soon. Warm Regards, Divya Guest Relations.

Hotel The Royal Plaza has replied on Sun Sep 28 14:47:54 IST 2025

Dear Mr. Arpit, Thank you for sharing your feedback with us. We sincerely regret to hear that your experience did not meet your expectations. Please accept our apologies for the inconvenience caused due to the service delay and the charges that concerned you. We will certainly review this with our team to ensure more prompt service and better clarity on our policies. We have also noted your comments regarding room size and will keep them in mind as we continuously work on enhancing guest comfort. Your feedback is valuable, and we truly appreciate you bringing this to our attention. We hope you will give us another opportunity to serve you better in the future. Warm Regards, Divya Guest Relations

Hotel The Royal Plaza has replied on Mon Sep 22 15:40:13 IST 2025

Dear Mr. Chirag, Thank you for your wonderful feedback. We’re delighted that you enjoyed our location, cleanliness, and the hospitality of our staff. Your kind words mean a lot to us, and we look forward to welcoming you again soon. Warm Regards, Divya Guest Relations.

Hotel The Royal Plaza has replied on Mon Sep 22 15:43:13 IST 2025

Dear Ms. Avantika, We sincerely regret to learn about your experience and the inconvenience caused due to our staff’s behavior. This is certainly not the level of service we aim to provide. Please be assured that your feedback has been shared with the concerned team for immediate attention and corrective action. We value your input and hope you will give us another opportunity to serve you better in the future. Warm Reagrds Divya Guest Relations.

Hotel The Royal Plaza has replied on Mon Sep 22 15:47:15 IST 2025

Dear Mr. Murali, Thank you for your feed back. We’re glad to know you had a pleasant stay and were happy with our service. We look forward to welcoming you again soon. Warm Regards Divya Guest Relations.

Hotel The Royal Plaza has replied on Tue Sep 16 16:01:47 IST 2025

Dear Ms. Raj, Thank you for sharing your feedback. We regret to learn that the room size and overall value for money did not meet your expectations. We understand your concerns regarding space and pricing, and we will review this carefully to see how we can enhance guest comfort and experience. We are glad that you found the food to be decent, though we also note your remarks about the pricing. Your suggestions are valuable and will be shared with the management team for consideration. We truly appreciate your candid feedback as it helps us improve, and we hope to have the opportunity to serve you better in the future. Warm regards, Divya Guest Relation

Hotel The Royal Plaza has replied on Tue Sep 16 15:58:59 IST 2025

Dear Mr. Chauhan, Thank you for your kind words. We are delighted to know that you had a wonderful stay and appreciated the cleanliness of the room and the service provided. Your feedback motivates our team to keep delivering the best hospitality. We look forward to welcoming you back soon. Warm regards, Divya Guest Relation

Hotel The Royal Plaza has replied on Tue Sep 16 15:53:00 IST 2025

Dear Ms. Tiwari, Thank you for sharing your feedback. We are glad to know that you were satisfied with the room quality, location, and the hygiene standards maintained at our hotel. At the same time, we regret that the food taste and quality did not meet your expectations. Your comments have been shared with our culinary team, and we will certainly work on improving this aspect to enhance the overall dining experience for our guests. We truly value your feedback and hope to have the opportunity to serve you again with a more satisfying experience. Warm regards, Divya Guest Relation

Hotel The Royal Plaza has replied on Tue Sep 16 15:50:08 IST 2025

Dear Mr. Bhomia, Thank you for sharing your feedback with us. We regret to learn that your experience did not meet expectations. Please accept our sincere apologies for the inconvenience you faced with the room size, amenities, and maintenance issues such as keys, lights, and air-conditioning. This is certainly not the standard we aim to provide. We also note your comments about our team, and we will be addressing these concerns with the staff to ensure improved service and attention to detail. Your feedback is very valuable to us, and we are committed to taking corrective measures so that future guests have a much better experience. Warm regards, Divya Guest Relation

Hotel The Royal Plaza has replied on Tue Sep 16 15:43:40 IST 2025

Dear Mr. Suneja, Thank you for sharing your detailed feedback with us. While we are pleased to know that our location met your expectations, we are truly sorry to learn that several aspects of your stay fell short of the standards we strive to provide. Please accept our sincere apologies for the delays you experienced during check-in, room service, and housekeeping. We understand how important punctuality and efficiency are, especially for business travelers, and regret that these lapses caused inconvenience to you and your team. We are equally concerned about the miscommunication regarding breakfast arrangements and the lack of variety in the menu. Your comments have been shared with the respective teams, and we are already reviewing our processes to ensure better coordination and improved guest experience. It is disappointing to know that our service and professionalism did not reflect the hospitality we aim to deliver. Please be assured that your feedback is taken very seriously, and corrective measures are being implemented to prevent a recurrence. We value your input as it helps us improve, and we hope you might consider giving us another opportunity in the future . Regards

Hotel The Royal Plaza has replied on Fri Sep 12 16:48:27 IST 2025

Dear Mr. Thangavelu, Thank you for sharing your feedback. We sincerely regret the inconvenience caused due to the bathroom not meeting your expectations. Please accept our apologies for this shortcoming. Your comments have been shared with the concerned team to ensure immediate improvements in maintenance and cleanliness. We truly value your input as it helps us enhance our services, and we hope to have the opportunity to serve you better in the future. Warm regards, Divya Guest Relation

Hotel The Royal Plaza has replied on Tue Sep 09 15:32:30 IST 2025

Dear Mr. Mishra, Thank you for bringing this matter to our attention. We sincerely regret the inconvenience caused due to the delay in receiving your booking confirmation update from MakeMyTrip. Waiting for more than an hour is certainly not the experience we wish for our valued guests, and we truly understand your disappointment. Please be assured that we are taking this issue up with the concerned team to avoid such lapses in the future. Your feedback is very important to us, and we will ensure corrective measures are implemented. We deeply apologize once again for the inconvenience and hope you will give us another opportunity to serve you better in the future. Warm regards, Team Royal Plaza

Hotel The Royal Plaza has replied on Thu Sep 25 15:24:22 IST 2025

Dear Ms. Yadav, Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for the inconvenience you faced with the shower, door lock, and the lack of staff assistance from reception to your room. This certainly does not reflect the standards of service and comfort we aim to provide. Please be assured that we have addressed these concerns with our maintenance and front office teams to ensure such lapses do not occur again. Your feedback is extremely valuable in helping us improve our services. We hope you will allow us another opportunity to welcome you and provide you with a much more pleasant and seamless experience. Warm regards, Divya Guest Relations.

Hotel The Royal Plaza has replied on Tue Sep 09 15:28:13 IST 2025

Dear Ms. Verma, Thank you for sharing your valuable feedback with us. We sincerely regret to learn about the inconvenience you faced during your stay. Please accept our apologies for the concerns raised regarding room size, food quality, comfort, service standards, and the non-functioning television. At our hotel, we strive to provide our guests with a comfortable and memorable experience, and it is disappointing to know that we fell short of your expectations. Kindly be assured that your feedback has been shared with the concerned departments for immediate review and corrective action. We truly value your input as it helps us improve our services. We hope you will give us another opportunity to serve you better in the future. Warm regards, Team Royal Plaza

Hotel The Royal Plaza has replied on Mon Sep 08 10:53:21 IST 2025

Dear Kumbhkar, Thank you for sharing your feedback with us. We are glad to know that you appreciated our convenient location, though we regret to learn that other aspects of your stay did not meet your expectations. We would like to take this opportunity to clarify a few points. Our standard check-in time is 1400 hrs, and early check-in is available on a chargeable basis, subject to room availability. Regarding visitors, as per our hotel policy and for the safety, comfort, and privacy of all guests, visitors are not permitted in guest rooms. These policies are consistently communicated at the time of check-in, and we assure you that they are conveyed politely and respectfully by our team. We sincerely regret if this left you with a different impression and will continue to reinforce with our staff the importance of communicating policies in a courteous manner at all times. Your feedback regarding food, amenities, and service has been noted and shared with the respective teams for review and improvement. We truly value your input, as it helps us enhance our guest experience, and we hope to have the opportunity to welcome you again. Warm regards, Team Royal Plaza

Hotel The Royal Plaza has replied on Mon Sep 08 10:32:24 IST 2025

Dear Mr. Rao Thank you for taking the time to share your feedback with us. We regret to learn that your recent experience did not meet your expectations, and we sincerely apologize for the inconvenience caused. While we are pleased to know that you appreciated our hotel’s architecture and ambience, we are concerned about your comments regarding the room size, support services, and overall value for money. Please be assured that your feedback has been noted and shared with the concerned teams for review and improvement. For future visits, we would like to inform you that our hotel also offers suite rooms, which provide more space and added comfort. Our team would be happy to assist you with selecting a room category better suited to your preferences. We truly value your feedback as it helps us improve, and we hope to have the opportunity to welcome you again and provide you with a more satisfying experience. Warm regards, Team Royal Plaza

Hotel The Royal Plaza has replied on Wed Sep 03 15:12:44 IST 2025

Dear Mr. Doshi, Thank you for taking the time to share your valuable feedback regarding your recent stay with us. We sincerely regret to learn that your experience did not meet your expectations and that several aspects of our facilities and services fell short. Please accept our heartfelt apologies for the inconvenience caused. Your concerns regarding limited in-room dining options, toiletries, Wi-Fi connectivity, breakfast quality, and room amenities have been noted and shared with the respective teams for immediate review and improvement. Cleanliness and hygiene are of utmost importance to us, and we are truly sorry for the lapse you experienced with napkins, bath towels, and bed linens. Rest assured, corrective actions are being taken to avoid such occurrences in the future. We also acknowledge your feedback regarding food pricing, reception Wi-Fi availability, and room facilities such as charging ports. These points are extremely valuable, and we are reviewing them carefully. We truly value your patronage and hope you will give us another opportunity to serve you better on your next visit. Warm regards, Team Royal Plaza

Hotel The Royal Plaza has replied on Sat Aug 30 14:55:15 IST 2025

Dear Mr. Janghel, Thank you for sharing your valuable feedback regarding your recent stay with us. We are pleased to know that you appreciated our location. At the same time, we sincerely acknowledge your concerns regarding the need for renovation and the current alignment of our amenities with the pricing. Please be assured that your comments have been shared with our management team for careful review. We are actively assessing areas for improvement and your insights will be taken into account as we plan future upgrades to enhance guest comfort and value. We truly appreciate your candid feedback and hope to have the opportunity to welcome you back in the future, with a refreshed experience that better reflects your expectations. Warm regards, Team Royal Plaza

Hotel The Royal Plaza has replied on Wed Aug 27 11:50:13 IST 2025

Dear Mr. Patel, Thank you for sharing your feedback with us. We sincerely regret that your experience did not meet your expectations. We apologize for the inconvenience caused due to the condition of the room, particularly the bed size and the air conditioner issue. Please be assured that your comments have been shared with our maintenance team for immediate attention and corrective action. We understand how important comfort is during a stay, and we are committed to improving our facilities to better serve our guests. Your feedback is valuable to us, and we will use it to enhance both our rooms and guest experience moving forward. Thank you once again for bringing these matters to our attention. We hope to have the opportunity to welcome you again with a more pleasant stay. Warm regards, Team Royal Plaza