The Golden Palm Hotel and Spa Delhi

The Golden Palm Hotel and Spa Delhi has replied on Sat Sep 27 08:13:45 IST 2025

Dear Guest, Thank you for your feedback. We sincerely apologize for the issues you faced during your stay. We're glad you enjoyed the food, but we're disappointed to hear about the other issues. We take your comments seriously and will address these concerns with our team to improve the guest experience. Please know that we aim to offer quality service, and we will ensure they match expectations. We hope you’ll consider staying with us again, and we’ll work hard to make your next visit more enjoyable. Kind Regards, Gurmiit Singh Barry General Manager

The Golden Palm Hotel and Spa Delhi has replied on Tue Sep 23 08:18:06 IST 2025

Dear Guest, Thank you for taking the time to share your recent experience with us. We're pleased to hear that your check-in and check-out process went smoothly and that you found our in-room service satisfactory. Your feedback is truly appreciated. We would also like to sincerely apologize for the inconveniences you encountered. We are currently investigating this matter internally to ensure better coordination between departments and to prevent such occurrences in the future. Thank you once again for your valuable feedback. We hope to have another opportunity to welcome you back and provide a much-improved experience. Best Regards, Gurmiit Singh Barry General Manager

The Golden Palm Hotel and Spa Delhi has replied on Sat Sep 20 08:03:23 IST 2025

Dear Guest, Thank you for sharing your feedback. We're delighted to hear that you had a good stay, enjoyed the clean room, and found our house keeping service to your liking. We truly appreciate your kind words about our staff and facilities. We also take note of your comment regarding the pricing of our food. We understand that value is an important aspect of your experience . Be rest assured that our F&B offerings are at par with hotels of our level. We hope to welcome you back soon and provide an even better experience! Kind Regards, Gurmiit Singh Barry General Manager

The Golden Palm Hotel and Spa Delhi has replied on Sat Sep 20 07:58:19 IST 2025

Dear Guest, Thank you for your positive feedback! We're glad to hear you had a good experience with us. We also appreciate you highlighting the point about the bathroom mat. We understand the importance of every detail in ensuring a comfortable stay, and we will be sure to review this with our team to ensure mats are available in all rooms moving forward. We hope to welcome you again soon, and thank you once more for helping us improve! Kind Regards, Gurmiit Singh Barry General Manager

The Golden Palm Hotel and Spa Delhi has replied on Tue Sep 16 08:07:06 IST 2025

Dear Guest, Thank you so much for taking the time to share your kind feedback with us! We’re delighted to hear that you enjoyed your stay, found the room and washroom clean and comfortable, and had a great breakfast experience. It’s always our goal to provide our guests with a pleasant and memorable stay, and your words truly mean a lot to our team. We hope to welcome you back again soon for another wonderful visit. Kind Regards, Gurmiit Singh Barry General Manager

The Golden Palm Hotel and Spa Delhi has replied on Tue Sep 16 08:08:47 IST 2025

Dear Guest, Thank you for taking the time to share your feedback with us. While we’re pleased to know that you appreciated the spacious room with a beautiful open view and found our staff to be responsive and attentive, we are truly sorry to hear about the inconveniences you experienced during your stay. We genuinely value your feedback, as it helps us enhance our services and ensure a better experience for all our guests. We hope to have the opportunity to welcome you back in the future and provide you with a more comfortable and seamless stay. Kind Regards, Gurmiit Singh Barry General Manager

The Golden Palm Hotel and Spa Delhi has replied on Fri Sep 12 10:06:34 IST 2025

Dear Guest, Thank you so much for your kind words! We're delighted to hear that you had a very good stay and enjoyed the food, staff service, and overall experience. It means a lot to us that you found it to be great value for money. We look forward to welcoming you back soon! Kind Regards, Gurmiit Singh Barry General Manager

The Golden Palm Hotel and Spa Delhi

Dear Guest, Thank you for sharing your feedback. We understand your concerns about the pricing . Pls be rest assured, our rates are similar to other hotels of our standard in this area and reflect both our location and service, though we recognize expectations vary. Regarding the lack of amenities like a pool or gym — we make all facilities and services clear at the time of booking. As for the front desk asking for room numbers, this is a standard security protocol that all good hotels follow for the safety of all guests. We’d rather be thorough than risk compromising security. Kind Regards, Gurmiit Singh Barry General Manager

The Golden Palm Hotel and Spa Delhi has replied on Sat Aug 23 08:40:31 IST 2025

Dear Guest, Thank you for taking the time to share your concerns. We sincerely apologize for the inconvenience you experienced during your stay with us. These are not the standards we aim to provide, and we have already taken immediate steps to address these issues with our maintenance and housekeeping teams. Regarding your concern about individuals entering the room without permission, we would like to clarify that our housekeeping staff entered the room to perform routine cleaning, as per the standard operating procedures followed across all hotels. We’re glad you had a chance to speak with our Front Office Manager, who has reassured you that your feedback is being taken seriously. Please don’t hesitate to reach out directly if there’s anything more we can do to assist you. We hope to have the opportunity to welcome you back and provide you with a much more pleasant and comfortable experience. Kind Regards, Gurmiit Singh Barry General Manager

The Golden Palm Hotel and Spa Delhi has replied on Thu Aug 21 09:41:00 IST 2025

Dear Guest, Thank you for your feedback. We're glad to hear you found the property to be good. We sincerely apologize for the inconvenience caused by the reception service and server issues. Your input is valuable to us, and we appreciate your patience and understanding. Kind Regards, Gurmiit Singh Barry General Manager

The Golden Palm Hotel and Spa Delhi has replied on Sun Aug 17 08:07:42 IST 2025

Dear Guest, Thank you for your feedback! We're glad you enjoyed the spacious, clean, and well-maintained rooms. We appreciate your comments on the food and will take it into consideration as we work to improve the overall dining experience. Kind Regards, Gurmiit Singh Barry General Manager

The Golden Palm Hotel and Spa Delhi has replied on Fri Aug 15 09:23:39 IST 2025

Thank you so much for your kind review! We're thrilled to hear that you had a great stay and appreciated the cleanliness of the room and our service. It’s wonderful to know that Mr. Raju made a positive impact on your experience. We'll be sure to pass along your compliments to him and the rest of the team. We hope to welcome you back soon for another memorable stay! Kind Regards, Gurmiit Singh Barry General Manager

The Golden Palm Hotel and Spa Delhi has replied on Thu Aug 14 08:18:31 IST 2025

Dear Guest, Thank you so much for your kind words and for sharing your experience with us. We're thrilled to hear that you enjoyed the food, found our staff cooperative, and had an overall excellent stay. Your recommendation means a lot to us, and we look forward to welcoming you back in the future for another great experience! Kind Regards, Gurmiit Singh Barry General Manager

The Golden Palm Hotel and Spa Delhi has replied on Wed Aug 06 10:23:37 IST 2025

Dear Guest, Thank you for your kind feedback! We're glad to hear you enjoyed the breakfast and found our location convenient. It's great to know you felt it was good value for money. We look forward to welcoming you again soon! Kind Regards, Gurmiit Singh Barry General Manager

The Golden Palm Hotel and Spa Delhi

Dear Guest, Thank you for your feedback. We sincerely apologize if our follow-up felt rushed. As the hotel is currently operating at full capacity, our team works diligently to prepare rooms for incoming guests in a timely manner—just as we did to ensure your smooth check-in. We truly appreciate your understanding and hope to welcome you again in the future. Kind Regards, Gurmiit Singh Barry General Manager

The Golden Palm Hotel and Spa Delhi has replied on Tue Jul 22 09:57:06 IST 2025

Dear Ms. Sharma, We would like to clarify that you had booked a day-use room at a very special rate, and the check-in/check-out timings were clearly mentioned on the booking portal. The term "no overnight stay" is industry standard for such bookings, and we ensure all key details are visible during the reservation process. We regret to hear about the issue you faced with the AC. However, during your stay, no such concern was brought to our attention. Had we been informed, we would have done our best to resolve it immediately. We take guest satisfaction seriously and are proud of the many positive reviews we've received for our service and staff. Nevertheless, we’re sorry your experience did not meet expectations and will take your feedback into account for future improvements. Kind Regards, Gurmiit Singh Barry General Manager

The Golden Palm Hotel and Spa Delhi has replied on Wed Jul 30 09:13:49 IST 2025

Dear Guest, Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations. Please allow us to clarify that our front desk associate informed you of the 5:00 PM check-out time as part of our standard procedure for day-use bookings. It was not our intention to come across as unwelcoming or rude, and we regret if the communication felt that way to you. We value all our guests and take your comments seriously. Your feedback will be shared with our team to ensure we continue to improve our service and communication. Kind Regards, Gurmiit Singh Barry General Manager