Fezinn Hotel, Waynad

Fezinn Hotel, Waynad has replied on Sat Sep 20 15:31:48 IST 2025

Dear Afsal, Thank you for sharing your feedback with us. We’re sorry to hear that the food and pool hygiene did not meet your expectations, and we sincerely regret the inconvenience regarding drinking water arrangements. Your comments are very important to us, and we will be reviewing these areas with our team to ensure immediate improvements. We hope to have the opportunity to welcome you again and provide you with a better experience. Warm regards, Fezinn Hotel Management

Fezinn Hotel, Waynad has replied on Sat Sep 20 15:34:20 IST 2025

Dear Dr. Muhammad Ashraf, Thank you so much for your wonderful 5-star rating. We are delighted to know that you had an excellent stay with us. Your kind words encourage our team to keep delivering the best hospitality. We look forward to welcoming you again soon. Warm regards, Fezinn Hotel Management

Fezinn Hotel, Waynad

Thank you, Mr. Shameem, for choosing to stay with us and for sharing your kind feedback. We’re delighted to know that you had a pleasant stay and appreciated the calm atmosphere, clean washrooms, good food, and our accessible location. Your encouraging words mean a lot to us, and we look forward to welcoming you back again soon for another enjoyable experience. 🌿✨ Warm regards, Team Fezinn

Fezinn Hotel, Waynad has replied on Wed Aug 20 16:12:58 IST 2025

Dear Mr. Rineesh, We are truly sorry to hear about the unpleasant experience you and your family faced during your recent stay with us. Please accept our deepest apologies for the incident where our staff member entered your room without proper authorization. We completely understand how distressing this must have been, especially for your family, and we acknowledge that this is a serious lapse in privacy and security, which is unacceptable. We have already taken corrective action to ensure this does not happen again, including strengthening our check-in and access protocols, as well as retraining our team to strictly follow privacy and security procedures. We also regret the inconveniences you faced regarding the bed allocation, breakfast options, and water service. Your feedback has been shared with the respective departments so immediate improvements can be made. Your safety, comfort, and trust mean everything to us, and we are committed to restoring your confidence in our hospitality. We sincerely hope you will allow us another opportunity to serve you better in the future. Warm regards, Team Fezinn

Fezinn Hotel, Waynad has replied on Sun Jul 06 13:08:18 IST 2025

Hotel Response: Dear Rasheed P R Pathari, Thank you for sharing your feedback and for choosing Fezinn Hotel. We’re glad to hear you appreciated our location. However, we are deeply concerned about the issues you experienced during your stay. Please accept our sincerest apologies for the unpleasant smell in the room and bedsheets, the cleanliness of the washroom, and the presence of cockroaches. This is far from the standards we strive to maintain. We also regret that our service did not meet your expectations. We have already shared your feedback with our housekeeping and maintenance teams to ensure immediate corrective action and prevent such occurrences in the future. Your comfort is very important to us, and we hope you’ll give us another opportunity to provide you with a much better experience. Please feel free to reach out to us directly if you plan to visit again, and we will personally ensure your stay is pleasant. Warm regards, Team Fezinn Hotel

Fezinn Hotel, Waynad has replied on Sun Jul 06 13:12:22 IST 2025

Dear Fahad Kuniyil Rasheed, Thank you for sharing your feedback and for staying with us at Fezinn Hotel. We’re glad you found our bathroom clean and our location convenient. However, we are deeply sorry for the unacceptable issues you experienced during your stay. Please accept our sincere apologies for the poor cleanliness in your room, especially regarding the kettle, bedsheets, and pillow covers. We are extremely concerned about this situation, as we are always very careful with our hygiene and housekeeping standards. We truly do not know how this could have happened, and we are investigating the matter thoroughly to ensure it never occurs again. We also regret that you found the room congested and the breakfast only average. Your comments are invaluable and will help us improve our services and facilities. We hope you might consider giving us another opportunity to provide you with the high-quality experience we are committed to delivering. Please feel free to contact us directly if you plan to visit again, and we will personally ensure a much better stay. Warm regards, Team Fezinn Hotel

Fezinn Hotel, Waynad

Dear Guest, Namaskaram from WGH Poetree, Thekkady! 🌿 Thank you for sharing your experience with us. We're glad you enjoyed the scenic hill views and our proximity to the beautiful tea gardens — a perfect setting for a refreshing vacation! It was a pleasure hosting you, and we look forward to welcoming you back for another peaceful getaway amidst nature. Warm regards, Madan K Varma Resort Manager

Fezinn Hotel, Waynad has replied on Sun Jul 06 13:15:15 IST 2025

Dear Gaurav Awasthi, Thank you for choosing Fezinn Hotel and for taking the time to share your feedback. We’re glad you found our property good, but we regret that your overall experience was only average. We appreciate your honest comments about our service and the variety of food options. Please be assured that we are working on improving both areas to ensure a more satisfying stay for all our guests. We hope you’ll give us another opportunity to serve you better in the future. Warm regards, Team Fezinn Hotel

Fezinn Hotel, Waynad has replied on Sun Jul 06 13:18:12 IST 2025

Dear Muhhammed Shafnas V P, Thank you so much for your fantastic review and for choosing Fezinn Hotel! We’re delighted to hear that your stay was nothing short of amazing and that you enjoyed our comfortable accommodations, excellent facilities, and exceptional service. Your kind recommendation means a lot to us and inspires our team to keep delivering memorable experiences for all our guests. We look forward to welcoming you back for another luxurious, relaxing, and budget-friendly stay! Warm regards, Team Fezinn Hotel

Fezinn Hotel, Waynad

Thank you for choosing Fezinn Hotel and for sharing your feedback. We’re glad you found our location good. However, we’re very sorry to hear that you felt our staff were not cooperative. This is certainly not the standard of service we aim to provide, and we will address this with our team to ensure improvements are made. We’d appreciate the chance to learn more about your experience so we can make things right. Please feel free to contact us directly and ask for Muzammil, our Guest Relation Manager. We’re here to help and hope to welcome you back for a better stay. Warm regards, Team Fezinn Hotel

Fezinn Hotel, Waynad has replied on Tue Jul 08 14:13:06 IST 2025

Dear Guest, Thank you for sharing your feedback and for your ratings. We’re delighted to know you found your stay good overall and felt it was value for money. We sincerely apologize for the inconvenience caused regarding the buffet dinner not being available and for not receiving the welcome drink as mentioned in your booking voucher. This is certainly not the experience we aim to provide, and we will investigate the matter to ensure better communication and service consistency in the future. We hope to have another opportunity to welcome you back and provide you with an even better experience. Warm regards, Team Fezinn

Fezinn Hotel, Waynad has replied on Sun Jul 06 13:20:36 IST 2025

Dear Abdul Nazar, Thank you so much for your fantastic review and for choosing Fezinn Hotel! We’re absolutely delighted to hear that you enjoyed a comfortable stay, exceptional service, clean amenities, delicious dining, and our relaxing ambiance. Your kind words mean the world to us and inspire our team to keep delivering memorable experiences for all our guests. We look forward to welcoming you back for another super, super stay! Warm regards, Team Fezinn Hotel

Fezinn Hotel, Waynad has replied on Sun Jul 06 13:22:21 IST 2025

Dear Os Nissar Methar, Thank you for choosing Fezinn Hotel and for taking the time to share your feedback. We’re glad you enjoyed the relaxed atmosphere and the food during your stay. However, we sincerely apologize for the inconvenience caused by the issue with the sanitary fittings and water supply in the morning. Please know that we take this matter seriously and will coordinate with our maintenance team and the fitting manufacturer to resolve it promptly. We appreciate your valuable feedback, which helps us improve our services and facilities. We hope to have the opportunity to welcome you back and provide you with an even better experience. Warm regards, Team Fezinn Hotel

Fezinn Hotel, Waynad has replied on Sun Jul 06 13:49:25 IST 2025

Dear Sidheeq Aboobacker, Thank you for choosing Fezinn Hotel and for sharing your feedback. We’re glad to hear you enjoyed your stay and the beautiful mountain view. However, we regret that the bathroom lacked some essentials and that you found breakfast to be only average. Please accept our apologies for these shortcomings. We appreciate your comments and will work on improving our amenities and breakfast offerings to ensure a better experience for our guests. We hope to have the opportunity to welcome you back and provide you with an even more enjoyable stay next time. Warm regards, Team Fezinn Hotel

Fezinn Hotel, Waynad has replied on Sun Jul 06 13:57:20 IST 2025

Dear Sadiya Fatima, Thank you so much for your perfect rating and for choosing Fezinn Hotel! We’re delighted you had a great experience with us. We look forward to welcoming you back for another wonderful stay! Warm regards, Team Fezinn Hotel

Fezinn Hotel, Waynad has replied on Sun Jul 06 14:02:18 IST 2025

Dear Syeda Rehman, Thank you so much for choosing Fezinn Hotel and for sharing your feedback. We’re glad to hear you had a pleasant stay overall. We sincerely apologize for the oversight with the glasses and kettle not being cleaned initially. However, we’re pleased our team was able to respond quickly and resolve the issue for you. Your feedback helps us improve and ensure such lapses don’t occur again. We hope to welcome you back soon for an even smoother and more enjoyable stay! Warm regards, Team Fezinn Hotel

Fezinn Hotel, Waynad

Dear Mohamed Sameer, Thank you for choosing Fezinn Hotel and for sharing your kind feedback. We’re glad to hear that your overall stay was good and that you were satisfied with the rooms, service, and food. A special thank you for sharing the beautiful images of the hotel we truly appreciate it! Your support means a lot to us, and we hope to welcome you back soon for a longer and more memorable stay. Warm regards, Team Fezinn Hotel

Fezinn Hotel, Waynad has replied on Sun Jul 06 14:32:20 IST 2025

Dear Basirmhomed Malek, Thank you so much for choosing Fezinn Hotel and for sharing your detailed feedback. We’re glad to hear that you enjoyed our location, found the complimentary breakfast good, and appreciated the helpfulness of our staff. However, we sincerely apologize for the inconvenience you faced in getting packed mineral water bottles late at night and for any confusion regarding the extra bed charge. Your feedback is important to us, and we’ll review our processes to ensure better availability of essentials at all hours and clearer communication about charges. We hope to have the pleasure of welcoming you again and providing you with an even better experience next time. Warm regards, Team Fezinn Hotel

Fezinn Hotel, Waynad has replied on Tue Jul 08 14:16:41 IST 2025

Dear Mr. A P Vipin, Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconveniences you experienced during your stay. We regret that the room landline was not working despite multiple follow-ups and understand how frustrating this must have been, especially when you needed basic services like requesting water. We also apologize for the swimming pool being under maintenance and for any disappointment caused by the limited breakfast options. Your concerns have been shared with our team for immediate corrective action, and we are committed to improving our services and facilities to ensure a better experience for all our guests. We hope you might give us another opportunity to serve you better in the future. Warm regards, Team Fezinn

Fezinn Hotel, Waynad has replied on Tue Jul 08 14:37:53 IST 2025

Dear Mr. Ashraf PA, Thank you for sharing your feedback and for rating our food positively. We’re glad you enjoyed it! We sincerely apologize for the inconvenience caused by the swimming pool, kids’ playground, and gym not being operational during your stay. We understand how important these facilities are for a complete experience, and we’re working diligently to have them ready as soon as possible. We truly appreciate your understanding and hope to welcome you back again soon, so you can enjoy all the amenities we have to offer. Warm regards, Team Fezinn