Web check-in and verification
SAUDIA offers web check-in facility to passengers for their convenience on all domestic and selected international flights. It is available for passengers holding a confirmed, valid eTicket only, any time between 48 hours and up to one and half hour prior to International flight scheduled departure time and one hour prior to Domestic flight scheduled departure time.
Web check-in is currently not available for passengers with special service request such as wheelchairs, extra seats, visual and hearing impairment, unaccompanied minors, pets or stretcher case.
The weight of one piece should not exceed 32 kg on First and Business classes. The weight of one piece should not exceed 23 kg on Guest class. The weight of one piece shall not exceed 23 kg for infant ticket on all classes. Excess baggage is not allowed on infant ticket. The total dimensions of a piece should not exceed 158 cm. If the dimensions of a piece exceeded 158 cm but less than 205 cm, the value of SAR 131.25 will be collected for that piece. If the dimensions of a piece exceed 205 cm and cannot be fragmented, baggage must be shipped by cargo.
Passengers boarding SAUDIA flights can call on +966 920003777. The customer care service is available 24 hours from Monday to Sunday.
The flight schedule for SAUDIA flights can be checked at http://www.SAUDIA.com/TRAVEL-WITH-SAUDIA/Where-we-fly/Flight, where passengers simply have to fill in the particulars for the places of departure and arrival, and the month of travel.
Passport and verification
Passengers should make sure they have a valid ticket to their destination and their passport is valid for at least 6 months from the date of travel until the return date. In cases where children are included in their parents' passports, they should be included in the traveling visa. In case, children travel unaccompanied by the primary passport holder, passengers should make sure that the country they are traveling to will allow them entry without the presence of the primary passport holder.
Prior to travel, people must obtain the necessary and required visa to the countries they are traveling to. It is advisable to make sure that passengers acquire the necessary visa and documents in a suitable time frame. Some countries require an entry and exit visa or a transit visa, therefore, one must review all traveling requirements associated with the destination country.
For GCC (Gulf Cooperation Council) citizens, the official travel documents required are a valid passport, National ID Card for men (new edition/version), National ID card for women (new edition) after fulfilling the requirement either by travelling with a guardian or obtaining an approval via the E-services system Absher. Passengers with old National ID or Family card (wife and children) are not allowed to travel to GCC countries.
SAUDIA’s In-flight Entertainment features the latest state-of-the-art technology aimed at fulfilling passengers’ entertainment needs on short and long-haul flights. On many aircrafts, the seats are equipped with personal video screens controlled through fully integrated handsets or by touch. This interactive system offers video-on-demand with 40 channels of movies and TV programs.
Guests flying with SAUDIA can view movies in English, French, Italian, Spanish and German dubs. International movies offered to guests cover over 12 languages such as Malayalam, Tamil, Hindi, Italian, German, French, Spanish, Korean, Chinese, Indonesian, Turkish, Filipino and more.
In addition, more than 1000 hours of TV programs, from Western comedies to drama to Arabic Box Sets as well as family and food programs, plus a large selection of sports, lifestyle, travel, business, Arabic plays are available for the guests. Islamic content from videos to audio are also available in addition to recitation of the Holy Quran in full. Many video games are offered for kids and adults to enjoy, in addition to an air show that tracks the flight’s progress and landscape cameras that give real-time views outside the aircraft during take-offs and landings.
There are also channels for an on-board electronic mall where passengers can order items from Skysales and have them delivered to any address they want. A re-designed entertainment platform has been simultaneously created to complement the addition of the new content, making it seamless for guests to scroll through the categories.
SAUDIA has 149 aircrafts, including the latest and most advanced wide-bodied jets presently available such as B787-9, B777-268L, B777-300ER, Airbus A320-200, Airbus A321, and Airbus A330-300.
The distinguishing feature of SAUDIA is the low air fare rates, owing to which it is extremely popular in European destinations, such as Frankfurt, Milan, Rome, Paris, London and Madrid. Various African destinations such as Nairobi, Addis Ababa, Kano and Johannesburg are also covered by it. At the domestic level, it serves Sharurah, Najran, Abha, Turaif and Tabukand and also has code share agreement with many other airline companies.