Web check-in and verification
Passengers can check-in through their mobiles or the web, making the process extremely convenient. Mobile and
web check-in can be done 24 hours before departure, until the check-in deadline. The boarding passes are then sent on passengers’ phone by email or SMS, or they can print the same at an airport kiosk.
Passengers can also use the online or mobile check-in option to cancel their check-in, provided they have not printed any baggage tags.
For domestic flights, passengers are required to carry their ID card, passport or driving license. Passengers traveling to international destinations are required to provide their passport that has a validity of 6 months hence.
Baggage allowance
Passengers travelling on Air Canada, Air Canada Rouge or Air Canada Express (flights operated by Jazz, Air Georgian and Sky Regional) can bring 1 standard article and 1 personal article on board.
In addition, they can bring their coat, small purse, special need or infant care item, including a small collapsible stroller on board.
Regarding checked baggage, the free
baggage allowance is determined by the fare, destination, date of ticket purchase and frequent flyer status. The baggage should not exceed more than a total of 158 cm in height and 23 kg in weight.
Air Canada complies with International Travel Standards that do not allow passengers to carry firearms, weapons, explosive devices, flammable substances, toxic as well as chemical substances. Passengers who carry sharp objects are required to pack the items along with the checked-in baggage.
Customer Support
Passengers boarding Air Canada flights, calling from Delhi and Haryana can reach customer service on 91-11-4717-2900. For all other states in India, the contact number is 1-800-102-8182. This customer care service is available 24 hours from Monday to Sunday.
Flight schedule
The
flight schedule for Air Canada flights can be checked at https://www.aircanada.com/ca/en/aco/home/fly/flight-information/flight-status-results.html where passengers need to fill in the particulars for the places of departure and arrival.
Passport and Visa Information
A valid passport is required for travel to, from and via most countries, including for return travel to Canada. If the passenger does not have a valid passport, they should apply for one well in advance of travel.
Some countries require the passport to be valid for three or six months beyond the date of return. The passenger can visit the IATA Travel Centre to determine whether the three- or six-month rule applies to your destination(s).
Passports must be in good condition: passports damaged beyond normal wear and tear will not be accepted. Examples of damage to a passport may be found on the Canadian Passport Program website.
Prior to any international travel that includes a child, parents should visit the IATA Travel Centre and Travel and Tourism Canada or contact the Embassy/High Commission or Consulate of all countries the child will be visiting to enquire about entry and exit requirements.
In-flight services
Air Canada is the first Canadian airline to offer Wi-Fi connectivity in-flight. Passengers can now access the internet above 10,000 feet when travelling within Canada, and between Canada and the United States or Mexico, using any Wi-Fi enabled device where network coverage is available.
Passengers can pamper themselves with a great experience, superior comfort in a dedicated cabin, with premium meal services, enhanced amenities and priority airport services while flying aboard Air Canada.
Network
Air Canada’s vast international network gives an access to over 190 worldwide destinations, including 64 Canadian cities, 52 destinations in the United States and 78 cities in Europe, the Middle East, Asia, Australia, the Caribbean, Mexico and South America.
The airline has a large selection of flights that offer seamless connections and conveniently timed schedules, including many daily and non-stop flights.
