Web check-in and verification
Passengers can check-in online and avoid long airport check-in queues for flights operated by Etihad Airways (not a partner airline). With a few simple clicks, passengers can choose their preferred seat and print their boarding passes. Mobile boarding passes are a convenient option for guests with internet-enabled mobile devices.
To access the mobile boarding pass, all they have to do is complete the online check-in at least three hours before departure using a mobile device. The pass will also be sent to their email address or stored on Passbook (for iPhone users). It is also recommended taking a screenshot of the mobile boarding pass, as the 2D barcode will need to be scanned while passengers pass through the airport security and boarding gate.
With Etihad’s user-friendly mobile app, it is even easier for passengers to make travel plans on the move.
Etihad’s baggage allowance differs as per the destination and type of ticket. For Economy Deal, the allowance is 23 kg, for Economy Saver and Classic, the allowance is limited to 30 kg, for Economy Flex, it is 35 kg, for Business Class, 40 kg and for First Class, the baggage allowance is 50 kg.
In addition to checked baggage, passengers may bring a small carry-on bag and a personal item onboard as well. For economy class, 1 cabin bag with a maximum weight of 7 kg and maximum dimensions of 50cm x 40cm x 25cm is allowed and 1 personal item which must fit under the seat in front, with a maximum weight of 5 kg. For example, a handbag, a laptop bag or duty free purchase. For Business and First Class, 2 cabin bags with a maximum combined weight of 12 kg and maximum dimensions per bag of 50cm x 40cm x 25cm plus 1 personal item with a maximum weight of 5 kg is permissible.
If the bag exceeds the set limits, the passenger will be asked to check the baggage and additional baggage charges may apply.
Passengers boarding Etihad Airways flights can call on +97125110000. The customer care service is available 24 hours from Monday to Sunday.
The flight schedule for Etihad flights can be checked at https://www.etihad.com/en-in/before-you-fly/flight-status/, where passengers simply have to fill in the particulars of the places of departure and arrival.
Passport and Visa Information
Passports are required for passengers travelling internationally, and they need to be valid for 6 months hence at least. Some countries issue visas after the passports have been valid for a minimum period, and it is recommended that passengers find out the prerequisites of visa and passport of the country they are visiting.
Etihad is inspired by its Emirati values and benchmarks itself against the world’s best hospitality establishments, not just other airlines. The airline has introduced a number of signature travel experiences with world-class products and innovative service offerings such as the In-flight Chef, Food & Beverage Managers and Flying Nannies.
With an extensive range of seat options, passengers can choose the perfect spot on board. They can book extra legroom seats or bid for a neighbour-free seat as well. Passengers can also book a preferred seat near the front of the plane for ease of exit.
Etihad uses both the Panasonic eX2 and the Thales Top Series i5000 in-flight entertainment system with AVOD (audio-video on demand) system on its new long-range aircrafts and on some of its new A320-200 aircrafts. Etihad brands this system as the "E-box". International destination fleets have a plug-and-play system which works on USB technology, that allows passengers to play their own audio, video and picture media. The Airbus A330s, Airbus A340s, Boeing 777-200LR and Boeing 777-300ER all have in-flight telephone facility.
The Etihad Airways fleet consists of 110 operating aircrafts.
Etihad serves 84 passenger and cargo destinations across Africa, Europe, North America, Asia and Australia from its hub at Abu Dhabi International Airport. Until terminating the São Paulo service in late March 2017, Etihad Airways was one of the few carriers to have passenger services to all six inhabited continents.