The Fern, Kolhapur

The Fern, Kolhapur has replied on Sun Sep 21 00:46:43 IST 2025

Dear Hrushi S, We appreciate your superb feedback about your stay at Hotel The Fern Kolhapur. We are delighted to learn that you and your family had an impressive stay and that our culinary offerings lived up to your expectations. It's heartwarming to hear that our staff served you promptly and ensured your comfort throughout your stay. We continuously strive to deliver excellent services and recognition like yours serves as a great motivation. Your kind words about our prime location are most valued. Your strong recommendation is greatly appreciated and we look forward to welcoming you back in the near future.

The Fern, Kolhapur has replied on Sun Sep 21 00:46:25 IST 2025

Dear Yash Kolwankar, We're glad to hear that you enjoyed your stay in our grand classic suite and appreciated our hospitable service. Your suggestions for providing a suitcase storage rack in the room is indeed valuable and we will certainly consider this for our future enhancements. We have also taken note on your feedback about the gym and will be sure to address the cleanliness and equipment quality to ensure a better experience for our guests. We are pleased that you found our hotel to be excellent value for money and look forward to hosting you again in the future.

The Fern, Kolhapur has replied on Sun Sep 21 00:46:55 IST 2025

Dear Satish Sharma, We appreciate your constructive feedback and will take all of your observations into serious account. We aim to continually improve the overall experience in our hotel, so your detailed insights are really valuable. Rest assured, we will review the points you raised about the in-room facilities, the appearance of the hotel and the restaurant, as well as evaluate the quality of our breakfast spread. Our goal is to meet the expectations fitting to the room rates and status of our hotel, and we are sorry we fell short in this case. However, we are devoted to making the necessary improvements and changes in order to enhance our overall customer satisfaction. Your honest review will surely help us in this. Hope we get another chance to provide you with an experience that we aspire for all our guests.

The Fern, Kolhapur has replied on Sun Sep 21 00:47:19 IST 2025

Dear Shivraj Ghorpade, We're really disappointed to hear about your recent experience with our property. We certainly understand your concerns related to the maintenance and we assure you that we're already working on improving these areas. It's heartening to hear that the issue with the phone was fixed promptly, but we regret that other aspects didn't live up to your expectations.

The Fern, Kolhapur has replied on Sun Sep 21 00:47:29 IST 2025

Dear Dhiraj Misra, We are thrilled to hear such good feedback on our location, food, staff, and especially our kitchen team. Our team is committed to providing you with fresh, high-quality food and exceptional service. It's wonderful to hear that we succeeded in our commitment. We hope to serve you again soon. To continue to provide excellent service, we welcome any further suggestions or comments.

The Fern, Kolhapur has replied on Tue Sep 02 17:16:47 IST 2025

Dear Hemant Deshpande, We're delighted to hear about your recent stay and that you appreciated our amenities, cleanliness, room size, ambiance, service, and food. Your feedback is very helpful as we strive to continue improving our facilities and services. It's wonderful to know that we've met your expectations and made your stay enjoyable! We look forward to welcoming you back in the near future and providing you with another excellent experience.

The Fern, Kolhapur has replied on Tue Aug 19 22:27:25 IST 2025

Dear Ramachandran Menon, We are thrilled to read your positive feedback about your recent stay. It's fantastic to know that we were able to offer you a memorable and exceptional experience. We're glad that you enjoyed the restaurant and loved the food. Providing our guests with the best possible hospitality and service has always been our mission. We greatly appreciate you taking the time to share this review. We always strive to deliver a great experience, and are glad we could meet your expectations! We would love to have you back as our guest and hope to see you again soon. Be sure to let us know when you're planning your next visit so we can make it even more special for you.

The Fern, Kolhapur has replied on Tue Aug 19 01:05:45 IST 2025

Dear Amit Deokar, It's delightful to read that you found our location convenient for exploring the city. We strategically chose this spot to ensure our guests could easily visit the numerous spots around town. We are glad you were able to take advantage of it! Your positive comments about the breakfast buffet and the culinary quality made us feel proud. Our well-rounded buffet is designed to cater to different tastes and dietary preferences and we're glad you appreciated the breadth of options and found the food palatable. We continuously strive to offer variety and excitement in our food options, ensuring that no two meals are the same. If you're planning another city getaway, we'd be more than pleased to welcome you back and provide another positive experience.

The Fern, Kolhapur has replied on Tue Aug 19 01:06:02 IST 2025

Dear surendra sonar, We truly appreciate your feedback! Your highlights about our prime location, mouth-watering food, and superb cleanliness have indeed made our day. It brings us immense joy to know that you had an 'excellent experience'. Your positive comments encourage us to strive harder to ensure memorable experiences for every guest. We're looking forward to welcoming you again soon in the heart of our beautiful city. See you soon.

The Fern, Kolhapur has replied on Tue Aug 19 01:06:11 IST 2025

Dear Rajkiran Chitumalla, We're thrilled to hear you found our location conveniently close to the airport and easily accessible via the highway. It brings us immense pleasure to know that you enjoyed our comfortable bedding facilities. Likewise, your kind remark about our extensive buffet breakfast, featuring continental, South Indian, and native dishes, is highly appreciated. We're glad that we were able to meet your culinary requirements and preferences. We hope next time you decide to stay with us, we can offer an even more satisfying experience with some of our desirable amenities, which were introduced keeping our valued guests like you in mind. Looking forward to hosting you when your travels bring you back to our city!

The Fern, Kolhapur has replied on Tue Aug 19 01:06:17 IST 2025

Dear Narendra Pratap, We greatly value your feedback and appreciate you sharing your observations and experiences. We're glad to hear you found our services satisfactory overall. Your safety is indeed our utmost priority. Therefore, we've taken immediate actions to rectify the issue of the loose wire at the entry gate. We truly regret any misunderstanding you had with our billing process during breakfast. To avoid any future occurrences, we are implementing a clear, concise communication system across all departments. Concerning room cleanliness, our team works tirelessly to maintain our high standards and it seems we have not met them in this instance. We have scheduled a detailed training session for our cleaning staff to avoid such oversights in the future. Lastly, please rest assured that we take situations like these very seriously and ensure that our actions impress upon you our commitment to high quality standards. We hope for the opportunity to serve you better in the future.

The Fern, Kolhapur has replied on Mon Aug 11 21:10:07 IST 2025

Dear Shyamal Gupta, It's wonderful to hear that we're your regular stopover in your travels from Pune to Goa. We're glad The Fern, Kolhapur has managed to meet your expectations each time you choose our hotel for your stay. Being described as an "excellent" hotel is truly a wonderful feeling! It's feedback like this that encourages us to strive for the best hospitality we can provide. We hope to see you back soon, and maybe you'd also fancy exploring the rest of what we have to offer. See you again soon! Safe travels!

The Fern, Kolhapur has replied on Mon Aug 11 21:09:54 IST 2025

Dear Sadanand Bhandarkar, We appreciate you taking the time to share your feedback about your experience at The Fern. It's great to hear that you found our location convenient and our hospitable nature met your expectations. Our team is always striving to offer a welcoming experience for every guest. We look forward to hosting you again and making your next stay even more enjoyable. Your feedback is very valuable and only aids us in serving you better. If there are any ways you believe we can improve, please don't hesitate to share your thoughts with us. We are committed to providing you the best service and making sure your stays are comfortable and memorable. Thanks again for your kind words.

The Fern, Kolhapur has replied on Tue Aug 19 01:06:34 IST 2025

Dear Amruta Dalpatia, We are deeply concerned to learn about your less than satisfactory experience. The quality of the services you've described is not up to the high standards we aim to provide. We understand how cleanliness, delightful aroma, respectful staff, and quality food can impact the overall experience. Addressing the condition of our infrastructure, we have already alerted the maintenance team and ensure it is taken care of promptly. Steps will be taken to overcome the issues related to odor too. Our guests' satisfaction constitutes the fuel driving us, and we genuinely appreciate you expressing your feedback as it helps us improve. We request you for another chance to serve you better and demonstrate the high standards we strive for.

The Fern, Kolhapur has replied on Mon Aug 11 21:10:54 IST 2025

Dear Sujeet Singh, We're glad to know that you enjoyed your stay. Your positive comments about our spacious rooms, convenient location near the station, quality meals, and professional services are truly appreciated. We're also delighted to hear that our staff made your stay even more memorable. Your feedback means a lot to us and it motivates us to further improve our services. We look forward to serving you better in the future. Your satisfaction is our top priority. It will be a great pleasure to welcome you back on your next visit. Cheers for this awesome review.