The Utsav Grand Banquets & Resort

The Utsav Grand Banquets & Resort has replied on Mon Aug 25 15:38:35 IST 2025

Dear Ajay, Thank you so much for taking the time to leave us a 4-star review! We're glad to hear you had a positive experience overall, and we truly appreciate your feedback. If there's anything we could have done to make your stay a full 5-star experience, we’d love to hear your suggestions. Your input helps us improve and serve you even better in the future. We hope to welcome you back soon! Warm regards, Joginder Singh General Manager

The Utsav Grand Banquets & Resort

Dear Mr. Agarwal, Thank you for sharing your feedback. I’m truly sorry to hear about your experience and sincerely apologize for the inconvenience and frustration caused during your stay. What you described is not the level of service we aim to provide. We take your concerns seriously — especially regarding the room service, staff behavior, unresponsive communication, and Wi-Fi issues. Please know that we are addressing these matters with the relevant teams to ensure improvements are made immediately. Your experience is important to us, and we would appreciate the opportunity to make it right. If you’re open to it, please contact us directly at [your contact information] so we can discuss this further. Warm regards, Joginder Singh General Manager

The Utsav Grand Banquets & Resort has replied on Mon Aug 25 15:10:02 IST 2025

Dear Kushal, Thank you for bringing this to our attention. I sincerely apologize for the condition of the room you were provided cleanliness is a basic expectation, and it’s deeply disappointing to hear that we fell short in this regard. Your feedback about dust on the floor, walls, and bathroom is unacceptable, and we are already addressing this with our housekeeping team to ensure it does not happen again. Please know that this is not the standard we aim to deliver, and I regret that your stay did not reflect the quality we strive for. If you're open to it, we would appreciate the chance to discuss your experience further and try to make amends. You can reach us directly at [your contact information]. Thank you again for your honest feedback. Warm regards, Joginder Singh General Manager

The Utsav Grand Banquets & Resort

Dear Subhash, Thank you for your feedback. I sincerely apologize for the condition of Room 201 and the experience you had during your stay. We understand your disappointment especially after paying ₹3400 and it’s unacceptable that the room was not clean and did not meet your expectations. Your comparison to lower-priced hotels is noted, and we take it seriously. Cleanliness and service should never be compromised, regardless of the price, and we regret that we failed in both areas. Please rest assured that we are taking this up urgently with our housekeeping and service teams to ensure such lapses are not repeated. Your feedback is important, and we truly regret the inconvenience caused. Warm regards, Joginder Singh General Manager

The Utsav Grand Banquets & Resort

Dear Mr. Thakur, Thank you so much for your kind words and for sharing your experience with us! We’re glad to hear you enjoyed our service, amenities, clean rooms and bathrooms, and the positive attitude of our staff — it truly means a lot to us. Your satisfaction is our top priority, and we're happy we could make your stay comfortable. We also appreciate your note about the food policy. As a pure vegetarian property, we understand this may not suit everyone's preferences, and we do our best to communicate this clearly in advance. We hope to welcome you again soon for another pleasant stay! Warm regards, Joginder Singh General Manager

The Utsav Grand Banquets & Resort has replied on Mon Aug 25 15:42:41 IST 2025

Dear Guest, Thank you for taking the time to share your feedback. I'm truly sorry to hear that your stay was affected by regular power cuts, outside noise, and issues with the hotel infrastructure. This is certainly not the experience we aim to provide to our guests. We understand how frustrating such disturbances can be, and we sincerely apologize for the inconvenience caused. Please rest assured that we are already working on improving our infrastructure and are exploring better solutions to minimize both power and noise issues. Your feedback is valuable to us, and we appreciate you bringing these matters to our attention. We hope to have the opportunity to provide you with a much better experience in the future. Warm regards, Joginder Singh General Manager

The Utsav Grand Banquets & Resort

Dear Mr. Archit Upadhyay, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you faced during your stay. We understand how frustrating it must have been to deal with frequent power cuts, poor room conditions, and an unresponsive service experience — this is far from the standard we aim to provide. The issues you've highlighted, including peeling paint and the lack of communication despite multiple calls, are being taken very seriously. We are already addressing these concerns with our maintenance and service teams to ensure such experiences are not repeated. We truly regret that we couldn’t deliver the comfort and quality expected from a 3-star property. Your feedback helps us identify where we need to improve, and we thank you for bringing it to our attention. We hope to have a chance to serve you better in the future. Warm regards, Joginder Singh General Manager

The Utsav Grand Banquets & Resort has replied on Mon Aug 25 15:46:25 IST 2025

Dear Mr. Sharma, Thank you for your feedback. We're glad to hear you liked the property, but we're truly sorry to learn that our service did not meet your expectations. Please accept our sincere apologies for the inconvenience caused. We are addressing this internally to ensure better training and service consistency for all our guests. We appreciate you bringing this to our attention and hope to have the opportunity to offer you a much-improved experience in the future. Warm regards, Joginder Singh General Manager

The Utsav Grand Banquets & Resort has replied on Mon Aug 25 15:49:31 IST 2025

Dear Mr. Agarwal, Thank you for taking the time to share your feedback. We're glad to hear you found the location convenient and accessible being in the city does make getting around easier for our guests. We do, however, sincerely acknowledge your concerns regarding the age of the property, limited breakfast options, lack of a jet spray in the washroom, and unavailability of food service after 10 PM. Your observations are important to us, and we will certainly review them with our team for improvement. Your honest feedback helps us enhance the overall guest experience, and we truly appreciate it. We hope to have the opportunity to serve you better on your next visit. Warm regards, Joginder Singh General Manager

The Utsav Grand Banquets & Resort has replied on Tue Aug 26 13:35:57 IST 2025

Dear Janaki, Thank you for taking the time to share your feedback about your stay at Utsav Grand. We sincerely apologize for the inconvenience and discomfort you experienced during your visit. We are truly sorry to hear about the maintenance issues, lack of cleanliness, and service shortcomings you encountered. This is far from the experience we strive to provide our guests. Your comments regarding the hot water supply, room condition, pigeon nuisance, and staff response have been taken seriously and shared with the concerned departments for immediate corrective action. We understand your disappointment and assure you that necessary steps will be taken to improve the upkeep of the property and staff training to ensure a more responsive and welcoming environment in the future. We value your feedback as it helps us improve, and we hope to have an opportunity to serve you better in the future. Warm regards, Joginder Singh General Manager

The Utsav Grand Banquets & Resort has replied on Tue Aug 26 13:43:53 IST 2025

Dear Karthik, Thank you for taking the time to share your feedback. We sincerely apologize for the condition of the room during your stay, especially the unclean environment and the torn bedspread and comforters. It is unacceptable that even the replacements provided did not meet basic quality standards. This clearly reflects a lapse in our housekeeping oversight, and we are taking this matter very seriously. Immediate steps are being taken to review and replace worn-out linen and reinforce quality checks to prevent such issues in the future. We deeply regret the inconvenience caused and appreciate you bringing this to our attention. Your feedback is invaluable in helping us improve, and we hope to have the chance to offer you a much better experience in the future. Warm regards, Joginder Singh General Manager

The Utsav Grand Banquets & Resort

Dear Anshu, Thank you for sharing your feedback. We sincerely apologize for the condition of the property during your visit. The presence of fungus, cobwebs, and the overall lack of maintenance you described is deeply concerning and not reflective of the standards we aim to uphold. We also regret that our team was not able to assist you effectively. Your comments have been shared with the management team, and we are taking immediate steps to address these issues — including a thorough review of housekeeping practices and additional staff training. We truly appreciate you bringing this to our attention and hope you'll give us another opportunity in the future to provide a much-improved experience. Warm regards, Joginder Singh General Manager

The Utsav Grand Banquets & Resort has replied on Tue Aug 26 13:46:33 IST 2025

Dear Gurkirt Singh, Thank you so much for your kind words and for sharing your positive experience at Utsav Grand. We're delighted to hear that you enjoyed your stay, appreciated the cleanliness of the room, and found our staff's service and behavior to be excellent. Your encouraging feedback means a lot to our team and motivates us to continue delivering the best possible experience to all our guests. We truly look forward to welcoming you back for another wonderful stay soon! Warm regards, Joginder Singh General Manager

The Utsav Grand Banquets & Resort has replied on Tue Aug 26 13:52:52 IST 2025

Dear Ajit Sharma, Thank you for your feedback. We sincerely apologize for the inconvenience caused due to the non-functional heater and the unavailability of hot water during your stay. This is not the experience we want our guests to have, and we understand how important these basic facilities are for a comfortable stay. Our maintenance team has been informed and is working to resolve the issue to prevent future occurrences. We truly appreciate you bringing this to our attention and hope to have the opportunity to serve you better in the future. Warm regards, Joginder Singh General Manager

The Utsav Grand Banquets & Resort has replied on Tue Aug 26 13:56:45 IST 2025

Dear Dhiraj, Thank you for taking the time to share your detailed feedback about your recent stay at Utsav Grand. We’re glad to know that you appreciated our location and the overall appearance of the property. However, we’re truly sorry to hear about the issues you encountered with the room condition, washroom facilities, and meals. The missing light covers, squeaky fans, worn-out bed sheets, and poor washroom maintenance are certainly not acceptable, and we sincerely regret the inconvenience caused. Please be assured that your concerns have been shared with our housekeeping, maintenance, and kitchen teams. We are taking corrective steps to improve the upkeep of rooms and facilities, and to enhance the overall dining experience for our guests. Your honest feedback is very important to us, and we thank you for helping us identify areas that need attention. We hope to have the opportunity to serve you better in the future. Warm regards, Joginder Singh General Manager

The Utsav Grand Banquets & Resort has replied on Tue Aug 26 13:58:24 IST 2025

Dear Mr. Gupta, Thank you for your kind feedback. We're glad to hear that you found the room clean and the electrical appliances in good working condition. It's great to know you had an overall positive experience. We truly appreciate your support and look forward to welcoming you again soon! Warm regards, Joginder Singh General Manager

The Utsav Grand Banquets & Resort

Dear Mishra, Thank you for sharing your feedback. We're glad to hear that you found your overall experience to be decent and that you would consider visiting us again. We truly appreciate your honest input, especially regarding room service — your comments have been noted, and we’ll be working with our team to improve in that area. We hope to welcome you back soon for an even better stay! Regards Joginder Singh General Manager

The Utsav Grand Banquets & Resort has replied on Wed Aug 27 10:25:16 IST 2025

Dear Mr. Sharma, Thank you for taking the time to share your experience with us. We sincerely apologize for the numerous inconveniences you faced during your stay. What you described is far from the standards we aim to maintain, and we truly regret that your experience was disappointing. Please be assured that your concerns including the issues with hot water, cleanliness, power outages, pest control, and maintenance have been taken very seriously and are being addressed with urgency by our team. We understand your frustration and deeply regret that we fell short of your expectations. While we can't change your recent experience, we hope you'll give us an opportunity in the future to provide the quality and comfort we strive for. Regards Joginder Singh General Manager

The Utsav Grand Banquets & Resort has replied on Wed Aug 27 12:41:22 IST 2025

Dear Aarti, Thank you for your feedback. We’re glad to hear you enjoyed the food! We also appreciate you bringing the missing hinge to our attention we apologize for the oversight and will ensure it’s fixed promptly. We hope to welcome you again soon for an even better experience. Regards Joginder Singh General Manager

The Utsav Grand Banquets & Resort has replied on Wed Aug 27 12:49:33 IST 2025

Dear Amit Kumar, Thank you for taking the time to share your experience with us. While we’re glad you appreciated the clean and spacious room, we’re truly sorry to hear that the rest of your stay did not meet expectations. Your feedback regarding staff professionalism, food hygiene, and the unavailability of the complimentary breakfast is deeply concerning. Charging for basic amenities like water and failing to deliver on promised services is not acceptable, and we sincerely apologize for the inconvenience caused. Please know that we take your comments seriously and will be addressing these issues internally to ensure improvements are made. We appreciate your honesty, and we’re committed to doing better. Regards Joginder Singh General Manager