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- Hotels in India
- Muzaffarpur
- 3 Star Hotel in Muzaffarpur
- The Grand Hotel, Muzaffarpur
The Grand Hotel
About Property
Close to Muzaffarpur Railway Station, this opulent property offers comfort with its stylish rooms, a restaurant, a banquet hall and upscale amenities. More
Food and Dining
Location & Surroundings
Amenities
- Restaurant
- Smoking Rooms
- Power Backup
- Elevator/Lift
- Refrigerator
- Housekeeping
- + More Amenities
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+91
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Very Good(59 RATINGS)
Mithanpura
2.7 km drive to Muzaffarpur Junction Railway Station
Change Dates and Guest(s)
Check-in: 1 PM | Check-out: 11 AM
Check-in date
Check-out date
Rooms, Guests
The Grand Hotel Location
Location rated 3.7 by guests
What guests said
Guests praised the property's fantastic location, highlighting its cleanliness and corporate vibe. Many appreciated its proximity to shopping and entertainment, making it ideal for those who enjoy convenience. The presence of major brands and a multiplex nearby was particularly valued, while a few did mention traffic concerns. Overall, the location received strong positive feedback from visitors.
Property Rules at The Grand Hotel
Check-in: 1 PM Check-out: 11 AM
- Primary Guest should be atleast 18 years of age.
- Must Read Rules
- Guest Profile
- ID Proof Related
User Rating & Reviews
- everyone
- group
- couple
- solo
- business
- family
Very Good
59 Ratings, 24 Reviews
Last 10 Customer Ratings (Latest First)
- 5
- 3
- 3
- 4
- 4
- 3
- 5
- 4
- 2
- 5
Review Summary
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Guests appreciate the property's excellent cleanliness, helpful staff, and prime location within a shopping mall, perfect for shopping and entertainment. Many commend the fantastic food quality and good service. While some mentioned traffic issues and long breakfast wait times, the overall experience is positive, making it a great choice for visitors in Muzaffarpur.
Sort by:
Latest first
4.0
Improvement
amrendra k.business
Hotel space is good and clean but location are in midtown so traffic issues is concern, need to improve your services and breakfast menu.
Room: The Grand Executive Double Bed
4.0
Good Stay
chaman l.
solo
soloStay was nice but room was without a window. Fresh air circulation was nill. Otherwise room was very good.
Room: The Grand Superior Double Bed
4.0
It was a nice stay.
anuja s.family
Location is very good. It was well cleaned. Food quality is so-so, need to improve. There should be 24 hours schedule for one night stay.
Room: The Grand Executive Twin Bed
4.0
Gorgeously coeporate flavored hotel
saurabh g.business
Very good location, neat and clean, having corporate flavour.
Room: The Grand Superior Twin Bed
4.0
Good quality food & service
sadhana t.family
Good quality food & service. Staff behaviour is also professional
Room: The Grand Superior Twin Bed
5.0
its nice stay at the hotel grand
aarti s.family
hii i went to muzaffarpur and booked the grand hotel i really surprised in muzzffarpur its amazing hotel well maintain n cleaning is awesome i really like that like a small town me bhi itna baadhiya hotel 😍
Room: The Grand Superior Twin Bed
5.0
room was neat & clean awesome food. staff behaviour is excellent 👍
ashutosh k.business
room was neat & clean awesome food. staff behaviour is excellent 👍
Room: The Grand Superior Twin Bed
5.0
Great
shoaib a.
group
groupIt was all good property ambiennce and everything was very much at placed at all.
Room: The Grand Executive Twin Bed
5.0
Best hotel in muzaffarpur, reception staff is very helpful
virendra s.family
Overall, i had a great experience with the the grand hotel, muzaffarpur; reception staff was incredibly helpful, kindness with the suggestions, they helping to guest in room booking according to guest budget and the amenities were great. The room was wonderful, clean, and perfect hotel in muzaffarpur to stay any types of guest. This hotel is inside of shopping mall. For shopping and movies lover, great hotel for them. All the major brands showroom, big bazaar and cinepolis multiplex is in this premises. Thanks for the great hospitality to my family's.
Room: The Grand Superior Double Bed
The Grand Hotel has replied on Wed Mar 31 15:59:41 IST 2021
Dear sir, we are delighted to know that overall you enjoyed our hospitality and services. Thank you so much for your valuable feedback. I have conveyed your appreciation to the hotel team for whom it has been a tremendous source of inspiration. Also we have taken note of your feedback. It is our earnest endeavor to ensure that our guests have a most enjoyable stay with us and i am glad that you have carried with you happy memories of your stay with us. Such appreciation of yours increases our motivation to fulfill our guest expectations on a higher level. We are grateful for your recommendation and do hope you will continue to provide us with more opportunities to serve you in the future. We are ready to welcome you again.
5.0
Service
amit s.business
Fantastic service, fast and easy communication, good food
It's fantastic stay with hotel i always prefer for this and will recommend to others also
Room: The Grand Superior Twin Bed
5.0
Sanitized and beautiful rooms
divyanshu r.solo
The room was sanitised all over. All the safety measures were taken care of by the staff. The rooms were as shown on the site. Greats value for money too, will fully recommend a stay here.
The room was sanitised all over. All the safety measures were taken care of by the staff. Will fully recommend a stay here.
Room: The Grand Executive Twin Bed
5.0
Excellent
ankur p.solo
The service was very very good
Excellent, the staff was well trained
Room: The Grand Superior Twin Bed
The Grand Hotel has replied on Thu Jan 28 12:07:10 IST 2021
Dear guest, thank you for sharing your experiences at our hotel. Your words of appreciation shall go a long way to motivate us to continue delivering quality services to our valued guests. We very much look forward to the opportunity of welcoming you back at the grand hotel, muzaffarpur.
3.0
Review
amit s.business
Overall good experience, but second day they not provide full bathrooms kits to me, room cleaning was not up to the mark
Overall good experience but second day cleaning of the room was not up to the mark
Room: The Grand Superior Twin Bed
The Grand Hotel has replied on Mon Jan 18 15:09:23 IST 2021
Dear guest, thank you for sharing your experiences at our hotel. Your words of appreciation & de-appreciation shall go a long way to motivate us to continue delivering quality services to our valued guests. Because, guest feedback is very helpful for us to improve our service. Sir, we are looking at your issue on a priority basis and i assure you that we will take proper action against the person who is responsible for these loopholes. But sir, we want to inform you that some bathroom supplies we are providing on guest demand. Like- shaving kit, dental kit, comb, slipper, etc. We very much look forward to the opportunity of welcoming you back to the grand hotel, muzaffarpur with the better hospitality.
5.0
Stay
jyotsana s.couple
Hygiene in room was excellent. All the towels were clean. The room was fully sanitized and cleaned.
Room: The Grand Superior Double Bed
The Grand Hotel has replied on Mon Jan 18 13:56:25 IST 2021
Dear guest, thank you for sharing your experiences at our hotel. Your words of appreciation shall go a long way to motivate us to continue delivering quality services to our valued guests. We very much look forward to the opportunity of welcoming you back at the grand hotel, muzaffarpur.
1.0
Tali-bani rules with one bottle water per day per guest
mukesh.family
Tali-bani culture of not permitting female guests in the room and when came to service provides one bottle water for whole day, and have to ask for slippers twice. None cares. The used utensils for dinner lay-ed in room for whole night till morning
Room: The Grand Executive Double Bed
The Grand Hotel has replied on Mon Jan 18 14:56:02 IST 2021
Dear Guest, First and foremost thank you for taking the time to share your feedback with us. We would like to express our apologies that you had a negative experience in our hotel. We always try to give the best service to all of our guests. Due to the Covid-19 pandemic, we are keeping less contact with guests for the guest's good health. So On the guest request we are going in the guest room to give every service to the guest. We are answering of your all complaint- Q. Tali-bani culture of not permitting female guests in the room. Ans.- Sir, we are apologizing for the inconvenience caused. But sir, As per your requirement doesn't meet our hotel policy. Your booking was in Double occupancy & sir you came with 3 people (02 Male & 01 Female), but you registered the room with 2 male guests. So as per our visitor policy our reception boy requested you for an alternate option for a female with the male room. The alternate option we provided to you at Lobby, Corridor seating area with the sofa & table & Restaurant. That time you accepted our request and you entertained your visitor in the corridor seating area with the cup of tea/coffee. But sir, due to this doesn't meet the expectation of you as per our visitor policy. After the check-out date we got a negative review from your side. Q. when came to service provides one bottle of water for the whole day. And.- We are deeply sorry you didn't get additional mineral water in the guest room. But sir, As per our hotel room supplies policy, we are providing the 01 Ltr. of Bisleri water each registered guest with every night stay. We have facilities of Room Service with limited time on chargeable basis order. Also we are providing complimentary Bislery water on the guest request at night from the housekeeping department and for the slipper, these items we are providing on guest request policy. Due to the current pandemic, chances for damage room supplies due the less room occupancy in hotels. So we are providing the fresh & hygiene supplies to the guests so we put some amenities on guest demand. Q.- The used utensils for dinner lay-ed in the room for the whole night till morning. And.- We are really sorry to face this issue for the whole night. Sir, Due to the Covid-19 pandemic, we are keeping less contact with guests for the guest's good health. So On the guest request we are going in the guest room to give every service to the guest. We hope you understand and your next stay at The Grand Hotel, Muzaffarpur will be a pleasant journey and looking forward to welcoming you back again within our hotel policy. Warm Regards, Reservation Team- The Grand Hotel, Muzaffarpur.
4.0
Great location with nice service
sushant r.family
familyIt was a great experience while staying here
Room: The Grand Superior Double Bed
The Grand Hotel has replied on Thu Jan 07 23:58:22 IST 2021
Dear sir, thank you very much for your valuable feedback. We look forward to welcoming you again for your next stay at our hotel. So that in the next stay you can feel our hospitality like 5 stars. So that the hospitality of our hotel can convert the 4 stars found this time into 5 stars. Thanks & regards, arun kumar room division manager
3.0
Nice an average grade stay in hotrl
jyoti y.family
My family had a stay over there all things were good except room service and morning breakfast as its take too much time for preparation
Room: The Grand Superior Twin Bed
The Grand Hotel has replied on Mon Jan 04 17:25:58 IST 2021
Dear guest, first and foremost thank you for taking the time to share your feedback with us. We always try to give the best service to all of our guest. Sorry, for morning breakfast late for too much. We are grateful for your recommendation and do hope you will continue to provide us with more oppurtunities to serve in the future. We are ready to welcome you again. Warm regards, reservation team. The grand hotel muzaffarpur
1.0
Terrible
saurav k.couple
I am check in 24 nova and manager behive terrible and i am check out 24 nova not stay one night
Room: The Grand Executive Double Bed
The Grand Hotel has replied on Fri Nov 27 20:11:07 IST 2020
Dear Guest,First and foremost thank you for taking the time to share your feedback with us.We would like to express our apologies that you had a negative experience in our hotel. We always try to give the best service to all of our guests. But, As per your requirement doesn't meet our hotel policy. As per your booking you booked for 2 nights from 24.11.20 to 26.11.20. But at the time of check-in, you checked in single. When I asked about the second guest you said my friend will stay with me and she is coming. When I asked you for second guest stay, you said no she will just come for 2 hrs. and she will not stay at night and again she will come in tomorrow to leave with me. Then after you both checked-in and then after 03 Hrs. spend in the room you called at Reception for check-out. When asked, your room booking for 02 night, but you checked-out why ? But you answered I have to go for emergency work. So I completed your check-out process with your sign on the bill.As per our hotel policy we allow couples (Married/Unmarried). But should guests give proper id cards and information during check-in. If you are not satisfying the Reception staff with your proper identification. We are not accepting this type of check-in.We hope you understand and your next stay at The Grand Hotel, Muzaffarpur will be a pleasant journey and looking forward to welcoming you back again within our hotel policy.Warm Regards, Reservation Team- The Grand Hotel, Muzaffarpur
4.0
Title
manasak w.good
Very clean hotel, price reasonable
Room: The Grand Superior Twin Bed
The Grand Hotel has replied on Fri Nov 06 14:02:27 IST 2020
Dear sir, greetings from the grand hotel, muzaffarpur ! we are delighted to know that overall you enjoyed our hospitality and services. Thank you so much for your valuable feedback. I have conveyed your appreciate to the hotel team for whom it has been a tremendous source of inspiration. Also we have taken note of your feedback. It is our earnest endeavor to ensure that our guests have a most enjoyable stay with us and i am glad that you have carried with you happy memories of your stay with us. Such appreciation of yours increases our motivation to fulfill our guest expectations on a higher level. We are grateful for your recommendation and do hope you will continue to provide us with more opportunities to serve you in the future. We are ready to welcome you again. Warm regards, reservation team- the grand hotel, muzaffarpur
4.0
Title
manasak w.good
Always happy when i stay here, feeling secure
Room: The Grand Superior Twin Bed
The Grand Hotel has replied on Fri Nov 06 14:02:56 IST 2020
Dear sir, greetings from the grand hotel, muzaffarpur ! we are delighted to know that overall you enjoyed our hospitality and services. Thank you so much for your valuable feedback. I have conveyed your appreciate to the hotel team for whom it has been a tremendous source of inspiration. Also we have taken note of your feedback. It is our earnest endeavor to ensure that our guests have a most enjoyable stay with us and i am glad that you have carried with you happy memories of your stay with us. Such appreciation of yours increases our motivation to fulfill our guest expectations on a higher level. We are grateful for your recommendation and do hope you will continue to provide us with more opportunities to serve you in the future. We are ready to welcome you again. Warm regards, reservation team- the grand hotel, muzaffarpur
