HOTEL GOLDEN TULIP

HOTEL GOLDEN TULIP has replied on Wed Nov 27 17:56:49 IST 2024

Dear Suman Kumar Jha, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced during your stay with us. We understand that our service fell short of your expectations, and for that, we are truly sorry. We regret that you had to make multiple calls for breakfast and that the room amenities were not up to standard. Your comments about the lack of in-room kits and the breakfast service have been noted, and we are addressing these areas to ensure such issues do not arise in the future. We value your feedback as it helps us improve our services and guest experience. We hope to have the opportunity to welcome you back and provide a better experience next time. Once again, our apologies for the inconvenience caused, and we truly appreciate your understanding. Warm regards, Pankaj [FRONT OFFICE MANAGER] [HOTEL GOLDEN TULIP]

HOTEL GOLDEN TULIP has replied on Wed Nov 27 18:07:11 IST 2024

Dear Kunal Bharati, Thank you for taking the time to share your feedback with us. We deeply regret the issues you encountered during your stay, and we sincerely apologize for the inconvenience caused. We understand your frustration with the absence of room service staff, and we are looking into improving our staffing and availability to ensure that guests receive timely assistance. We also apologize for the lack of mosquito repellent, slippers, and the malfunctioning room phone. These are important amenities for guest comfort, and we have already informed our housekeeping team to ensure they are always available in rooms moving forward. Rest assured, we are addressing these issues to improve the overall guest experience. We appreciate your patience and understanding, and we hope to have the opportunity to serve you better in the future. Thank you again for your feedback, and please do not hesitate to reach out if you have any further concerns. Best regards, Sonu Jha [Front Office Manager] [Hotel Golden Tulip]

HOTEL GOLDEN TULIP has replied on Thu Nov 28 10:39:40 IST 2024

We sincerely apologize for the issues you experienced during your stay. This is certainly not the level of service we aim to provide, and we regret that your experience was affected by these concerns. Rest assured, we take your feedback seriously, and we will immediately investigate the issues with the TV, bathroom cleanliness, and water supply to ensure they are addressed. Please know that we are committed to maintaining high standards, and we truly appreciate you bringing these matters to our attention. We hope you will give us another opportunity to provide you with a much improved experience in the future. If you have any further details or concerns, please feel free to reach out to us directly.

HOTEL GOLDEN TULIP has replied on Thu Nov 28 10:37:34 IST 2024

Thank you for your feedback. We apologize if there was any issue with the condition of the bedroom during your stay. Cleanliness and comfort are our top priorities, and we take all guest concerns seriously. Please feel free to share more details so we can address any specific concerns you may have. We always aim to improve, and your feedback is invaluable in helping us provide a better experience for all our guests. We hope to have the opportunity to welcome you back for a more pleasant stay.

HOTEL GOLDEN TULIP has replied on Thu Nov 28 10:41:20 IST 2024

We are truly sorry to hear about your disappointing experience with our service and staff. This is certainly not the standard we strive to maintain, and we sincerely apologize for any inconvenience you faced. Please know that we take guest feedback seriously, especially when it involves staff behavior, and we will address this issue with the relevant team members to ensure that such incidents do not happen again. Your comfort and satisfaction are our top priorities, and we regret that we fell short during your stay. If you would like to share further details, we would appreciate the opportunity to resolve this matter directly. We hope to regain your trust and provide a better experience in the future. Thank you for bringing this to our attention.

HOTEL GOLDEN TULIP has replied on Thu Nov 28 10:42:58 IST 2024

We sincerely apologize for the issues you encountered during your stay, and we are truly sorry that your experience did not meet your expectations. Cleanliness and comfort are of utmost importance to us, and it’s disappointing to hear that the room and bathroom were not cleaned properly, and that the AC was not functioning as it should. Additionally, we regret that your concerns were not addressed promptly after informing the reception. This is certainly not the level of service we aim to provide. Rest assured, we will be investigating the matter to ensure that these issues are resolved immediately and that our staff is better equipped to respond to guest concerns in a timely manner. We appreciate you bringing this to our attention, and we hope you will consider giving us another chance to provide you with the level of service and comfort you deserve. Please feel free to contact us directly if you have any further concerns or feedback.

HOTEL GOLDEN TULIP has replied on Thu Nov 28 10:44:18 IST 2024

Thank you for your valuable feedback! We're delighted to hear that your overall experience at Hotel Golden Tulip, Purnea was pleasant. We sincerely appreciate your suggestion regarding the cleanliness of the washroom, and we will make sure to address this area to ensure it meets our high standards. Your comfort and satisfaction are important to us, and we look forward to welcoming you again soon with an even better experience.

HOTEL GOLDEN TULIP has replied on Thu Nov 28 10:45:48 IST 2024

We are truly sorry to hear that your experience with our service and staff did not meet your expectations. This is certainly not the level of quality we strive for, and we sincerely apologize for any inconvenience caused. Please know that we take your feedback seriously, and we will investigate the issues you’ve raised regarding our service and staff behavior. Our goal is to provide all our guests with a comfortable and enjoyable stay, and it is clear that we fell short during your visit. If you would be willing to share more details about your experience, we would greatly appreciate the opportunity to address your concerns directly and ensure that such issues are resolved. We value your input and hope to have the chance to improve your experience on any future visits.

HOTEL GOLDEN TULIP has replied on Thu Nov 28 10:47:23 IST 2024

We sincerely apologize for the negative experience you had during your stay. We deeply regret that both the service and overall experience did not meet your expectations. This is certainly not the standard we aim to uphold, and we take your feedback seriously. Please rest assured that we will be addressing the issues you raised with our team to ensure this does not happen again. We value all guest feedback as it helps us improve our services, and we would appreciate the opportunity to make things right. If you have any further details or concerns, please don’t hesitate to reach out directly. We hope to have the chance to welcome you back and provide you with a much improved experience in the future.

HOTEL GOLDEN TULIP has replied on Thu Nov 28 10:48:51 IST 2024

Thank you for sharing your feedback! We're glad to hear you appreciated our prime location and the cleanliness of our rooms. We apologize for the inconvenience caused by the Wi-Fi not working, and we will have our team look into this issue to ensure it’s resolved promptly. We hope to welcome you back soon and provide you with an even better experience.

HOTEL GOLDEN TULIP has replied on Thu Nov 28 10:50:29 IST 2024

Thank you for sharing your feedback. We sincerely apologize for the issues you faced with the washroom cleanliness and the unpleasant odor. This is certainly not the standard we strive to maintain, and we will address this matter with our housekeeping team to ensure it is resolved immediately. We also appreciate your comments about the exhaust fan, and we will have it inspected to ensure it's functioning properly. We're glad to hear you found our location convenient, being close to the bus stand, and we appreciate your feedback on the room quality as well. We truly value your input, and we hope to have the opportunity to welcome you back and provide you with a much improved experience.

HOTEL GOLDEN TULIP has replied on Thu Nov 28 10:51:38 IST 2024

We’re truly sorry to hear that your experience did not meet your expectations. Your feedback is very important to us, and we sincerely apologize for any inconvenience or disappointment caused during your stay. We take all guest concerns seriously and will review the issues you raised to ensure that we address them appropriately. If you’d be willing to share more specific details, we would greatly appreciate the opportunity to resolve the matter and improve our services. We value your input and hope to have the chance to welcome you again with a much better experience in the future.

HOTEL GOLDEN TULIP has replied on Thu Nov 28 10:52:38 IST 2024

Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our staff. We take great pride in providing supportive and friendly service, and your feedback means a lot to us. We look forward to welcoming you again and ensuring another wonderful stay!