The Orion - Greater Kailash

The Orion - Greater Kailash

Dear Valued Guest, Thank you for choosing The Orion – GK and for sharing your feedback. We are glad to know that you found your stay comfortable and that everything was good. We truly appreciate your comment about the pricing—your input helps us improve. We assure you that we regularly review our rates to ensure they reflect the quality, comfort, and service we aim to provide. We hope to welcome you again soon and offer an even better experience. Warm regards, Guest Relations Manager The Orion – GK

The Orion - Greater Kailash

Dear Valued Guest, Thank you for sharing your feedback about your recent stay at The Orion – GK. We sincerely apologize for the inconvenience you experienced, especially regarding room cleanliness, washroom hygiene, and the lack of hot water. This is not the standard we aim to deliver, and we regret that we fell short during your visit. Your concerns have been shared with our housekeeping and maintenance teams for immediate corrective action to ensure such issues do not repeat. We also apologize for not being able to offer an early upgrade—room allocation is subject to availability, but we understand your disappointment. We truly value your feedback as it helps us improve. We hope you will give us another opportunity to provide you with a much better experience on your next stay. Warm regards, Guest Relations Manager The Orion – GK

The Orion - Greater Kailash has replied on Thu Nov 20 17:06:42 IST 2025

Dear Guest, Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused regarding the room occupancy. This is certainly not the experience we want our guests to have. Please be assured that we will review this matter with our team to ensure such issues do not happen again. Your comfort is important to us, and we appreciate you bringing this to our attention. We hope to have the opportunity to serve you better on your next visit to The Grand Orion Hotel.

The Orion - Greater Kailash has replied on Thu Nov 20 17:08:15 IST 2025

Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed our clean rooms, well-prepared amenities, delicious food, and prompt service. Our team is committed to providing a comfortable and seamless experience for every guest, and your appreciation truly motivates us. We look forward to welcoming you back soon at The Grand Orion Hotel! Warm regards, Team Grand Orion

The Orion - Greater Kailash has replied on Thu Nov 20 17:08:43 IST 2025

Thank you for sharing your valuable feedback! We’re glad to know that you had a comfortable stay and enjoyed our convenient location, nearby dining options, and good service. Your satisfaction means a lot to our team, and we truly appreciate your kind words. We look forward to welcoming you again for another pleasant stay at The Grand Orion Hotel! Warm regards, Team Grand Orion

The Orion - Greater Kailash has replied on Thu Nov 20 17:09:21 IST 2025

Dear Guest, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you faced during your stay. This is not the level of service we strive to provide, and we regret that we fell short of your expectations. Please be assured that we are addressing this matter with our team to improve response time and ensure faster, more attentive service for all guests. We truly value your input and hope you will give us another opportunity to offer you a much better experience at The Grand Orion Hotel. Warm regards, Team Grand Orion

The Orion - Greater Kailash has replied on Thu Nov 13 17:44:32 IST 2025

Dear Valued Guest, Thank you for sharing your feedback about your stay at The Orion - GK. We sincerely regret that your experience did not meet your expectations. Please accept our apologies for the issues you faced with towel cleanliness and breakfast quality. Your feedback has been shared with our housekeeping and kitchen teams to ensure such lapses are not repeated. We truly value your input as it helps us improve our services. We hope you will consider giving us another opportunity to serve you better in the future. Warm regards, Guest Relations Manager The Orion - GK Team

The Orion - Greater Kailash has replied on Sat Nov 08 18:37:20 IST 2025

Dear Valued Guest, Thank you so much for your wonderful 10/10 rating and kind words! We’re delighted to know you enjoyed our city location, delicious food, and the service from our team. Your appreciation truly motivates us to continue delivering the best experiences to our valued guests. We look forward to welcoming you back soon for another comfortable and memorable stay at The Orion - GK. Warm regards, Guest Relations Manager The Orion - GK

The Orion - Greater Kailash has replied on Thu Nov 13 17:48:28 IST 2025

Dear Valued Guest, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced during your stay at The Orion - GK. Your comments regarding the room condition, air conditioning, and breakfast variety have been noted and shared with our management team for immediate action. We truly appreciate your acknowledgment of our courteous staff and assure you that renovation and upgradation plans are already in progress to enhance the overall guest experience. We hope you will give us another opportunity to serve you better on your next visit. Warm regards, Guest Relations Manager The Orion - GK

The Orion - Greater Kailash has replied on Thu Oct 23 13:34:40 IST 2025

Dear Valued Guest, Thank you for sharing your feedback and for rating us 4 stars. We are delighted to know that you found The Orion - Gk safe and our staff friendly and kind. Your kind words motivate our team to continue providing excellent service and ensure every guest has a memorable stay. We look forward to welcoming you back on your next visit! Warm regards, Guest Relations Manager The Orion - Gk

The Orion - Greater Kailash

Dear Valued Guest, Thank you for sharing your wonderful feedback! 🌟 We are delighted to know that you enjoyed your stay at The Orion - GK, especially our convenient location and cleanliness. It’s always a pleasure to welcome returning guests like you. Your kind words motivate our team to continue providing excellent service. We look forward to hosting you again soon! Warm regards, Guest Relations Manager The Orion - GK

The Orion - Greater Kailash

Dear Valued Guest, We sincerely apologize for the unpleasant experience you had at The Orion - GK. Your feedback is extremely valuable to us, and we regret that our services and facilities did not meet your expectations during your stay. Please be assured that we are addressing the issues you highlighted regarding cleanliness, hot water, and staff behavior with our team to ensure such experiences are not repeated. Guest comfort and satisfaction are our top priorities, and we would appreciate another opportunity to provide you with a much better stay. If you are open to it, we would love to personally discuss your experience and make amends. Sincerely, The Orion - GK

The Orion - Greater Kailash has replied on Mon Oct 13 15:13:38 IST 2025

Dear Valued Guest, Thank you for taking the time to share your wonderful feedback. We are delighted to hear that you found your stay homely and comfortable, and that our polite staff and cozy cafe added to your positive experience. Your kind words truly motivate us to continue delivering excellent service. We look forward to welcoming you back to Orion - GK for another memorable stay. Warm regards, Guest Relations Manager Orion - GK

The Orion - Greater Kailash has replied on Mon Oct 13 15:14:27 IST 2025

Dear Karan Sarkar, Thank you for sharing your wonderful experience with us. We are delighted to know that you found our location perfect, the rooms clean and spacious, and our staff made you feel at home. Your kind words truly motivate us to maintain and exceed our standards. We look forward to welcoming you back to Orion - GK for another memorable stay. Warm regards, Guest Relations Manager Orion - GK

The Orion - Greater Kailash has replied on Mon Oct 13 15:15:24 IST 2025

Dear Valued Guest, Thank you for sharing your wonderful feedback regarding your stay at Orion - GK. We are delighted to hear that you found our rooms clean, the staff friendly, and the service excellent. Your kind words inspire us to maintain the high standards that our guests expect and deserve. We look forward to welcoming you back for another comfortable and pleasant stay. Warm regards, Guest Relations Manager Orion - GK

The Orion - Greater Kailash

Dear Valued Guest, Thank you for your honest feedback. We genuinely apologize for the inconvenience you faced. We assure you this is not a usual experience at our hotel — it may have been a one-in-a-million case, and we’re investigating it seriously. As a gesture of goodwill, we would be happy to offer you a complimentary upgrade or exclusive discount on your next visit. We hope you’ll give us another chance to serve you better. Our entire team looks forward to welcoming you back with the hospitality you truly deserve. Warm regards, Guest Relations Manager Orion - GK

The Orion - Greater Kailash has replied on Mon Oct 13 15:17:11 IST 2025

Dear Valued Guest, Thank you for your kind and positive feedback. We are delighted to hear that you enjoyed your stay with us, especially the breakfast and our convenient location close to the train station and subway. It’s wonderful to know that the cleanliness of our property met your expectations. Your appreciation means a lot to our entire team, and we look forward to welcoming you back for another pleasant experience at Orion - GK. Warm regards, Guest Relations Manager Orion - GK

The Orion - Greater Kailash

Dear Valued Guest, Thank you for your honest feedback. We genuinely apologize for the inconvenience you faced. We assure you this is not a usual experience at our hotel — it may have been a one-in-a-million case, and we’re investigating it seriously. As a gesture of goodwill, we would be happy to offer you a complimentary upgrade or exclusive discount on your next visit. We hope you’ll give us another chance to serve you better. Our entire team looks forward to welcoming you back with the hospitality you truly deserve. Warm regards, Guest Relations Manager Orion - GK

The Orion - Greater Kailash has replied on Mon Oct 13 15:17:59 IST 2025

Dear Valued Guest, Thank you so much for your wonderful feedback and for choosing Orion - GK for your stay. We are thrilled to know that you loved our facilities and services, and that your experience with us was excellent in terms of location and cleanliness. Your kind words inspire our team to continue delivering the best hospitality possible. We truly appreciate you taking the time to share your experience and hope to welcome you back soon for another memorable stay. Warm regards, Guest Relations Manager Orion - GK

The Orion - Greater Kailash

Dear Valued Guest, Thank you for your honest feedback. We genuinely apologize for the inconvenience you faced. We assure you this is not a usual experience at our hotel — it may have been a one-in-a-million case, and we’re investigating it seriously. As a gesture of goodwill, we would be happy to offer you a complimentary upgrade or exclusive discount on your next visit. We hope you’ll give us another chance to serve you better. Our entire team looks forward to welcoming you back with the hospitality you truly deserve. Warm regards, Guest Relations Manager Orion - GK