The rooms are generally clean, but the sofa and chair were stained and appeared not to have been cleaned for years. The dinner served was of very poor quality—small portions, excessively oily, and unhygienic. I developed loose motions and stomach upset afterward, and I hadn’t eaten anywhere else.
The Grand Orion - Kailash Colony has replied on Thu Oct 23 13:05:33 IST 2025
Dear Valued Guest,
Thank you for sharing your feedback. We sincerely apologize for the experience you had during your stay at The Grand Orion. We are concerned to hear about the condition of the furniture in your room and the issues you faced with our dinner service. This is certainly not the standard we uphold, and we regret the discomfort it caused you.
Please be assured that we take your comments very seriously. Our housekeeping and culinary teams have been notified to thoroughly address the issues you mentioned to prevent such occurrences in the future.
We truly value your feedback, as it helps us improve our services. We hope you will consider giving us another opportunity to provide you with a much better and more comfortable experience.
Warm regards,
Guest Relations Manager
The Grand Orion