Not foreigners friendly, i was overcharged twice with made up fees. Once for "filling up c form, which, i know, doesn't entail any extra fees; second, for food - i was charged more than menu prices and was told it's "extra 10% charge, even though they overcharged me more than 10, some random extra amount. Other than that, the room was ok for indian standards and the neighbour was nice.
होटल न्यू राजधानी इन Thu Dec 05 09:33:55 IST 2024 को जवाब दिया है
Dear Aleksandra Zygan,
Thank you for taking the time to share your feedback. We are truly sorry to hear about the issues you faced during your stay, particularly with the overcharging for services and food. Please accept our sincere apologies for any confusion or inconvenience caused.
Regarding the "C-form" fee and the charges for food, we understand your concerns. We will review our billing practices and ensure that all charges are transparent and in line with standard procedures. We never intend to make our guests feel uncomfortable, and we are committed to providing a fair and clear pricing policy for all our visitors.
We're also glad to hear that the room was acceptable to you and that you had a positive experience with the neighbors.
Your feedback is valuable, and we will take the necessary steps to improve our services and ensure that such issues do not occur in the future. We hope you will give us another chance to provide a better experience on your next visit.