Hotel Marc Royal - Agra

Hotel Marc Royal - Agra

Thank you so much for your wonderful and heartfelt review! 🌟 We're truly delighted to know that you had such a memorable stay with us. It brings us great joy to hear that you found the rooms spacious and luxurious, the service excellent, and the overall ambiance homely. Our team works hard to create a comfortable and welcoming experience for every guest, and your kind words mean a lot to us. We’re especially glad your family enjoyed the pool—it’s one of our favorite spots too! We look forward to welcoming you back soon for another superb stay. 😊

Hotel Marc Royal - Agra has replied on Fri May 16 20:27:36 IST 2025

Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience did not meet expectations. Please accept our sincere apologies for the inconvenience caused regarding the cleanliness of the bedsheet, the dinner experience, and the check-out policy. This is certainly not the kind of experience we aim to provide. We’ve taken your feedback seriously and are addressing these issues with our housekeeping and kitchen teams to ensure immediate improvements. Regarding the check-out charges, we follow standard policy timings, but we understand your concern and will definitely review how we communicate this more clearly to our guests. We hope you'll give us another chance in the future to provide you with a much better experience. Your comfort and satisfaction are very important to us.

Hotel Marc Royal - Agra has replied on Sun Mar 03 19:27:45 IST 2024

Dear Guest, Thank you for taking the time to share your feedback with us. We appreciate your review and your honest assessment of our budget hotel. We apologize for any inconvenience you experienced during your stay regarding the cleanliness and the water supply in the bathroom. Rest assured, we will address these issues promptly to ensure that future guests do not encounter similar problems. Regarding the parking situation, we understand your concern about having to park your vehicle outside the hotel but there are always our security guard available at Hotel Outside Parking and that place under 24 hours CCTV survilance. We value your feedback as it helps us to continuously improve our services and facilities. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay. Thank you once again for choosing to stay with us.

Hotel Marc Royal - Agra has replied on Sun Mar 03 19:29:46 IST 2024

Dear Guest, Thank you for your recent stay and for sharing your feedback with us. We sincerely apologize for the inconvenience caused by the lack of mattresses for extra guests, especially considering it was mentioned earlier. Rest assured, we are looking into this matter urgently to rectify the situation and ensure it does not happen again. Your satisfaction is our top priority, and we appreciate your patience and understanding. We hope to have the opportunity to welcome you back and provide you with a more seamless experience in the future.

Hotel Marc Royal - Agra has replied on Sun Mar 03 19:32:12 IST 2024

Dear Guest, Thank you for taking the time to share your recent experience with us. We sincerely apologize for the disturbance caused by the noise from the marriage party held at our hotel during your stay. We understand how important a good night's sleep is, and we regret that your rest was disrupted. We are glad to hear that you found the room to be neat and clean, despite the inconvenience. Your comfort is our priority, and we appreciate your understanding during this time. Please rest assured that we will take your feedback seriously and implement measures to minimize noise disruptions during future events. We hope to have the opportunity to welcome you back for a much more peaceful and enjoyable stay in the future.

Hotel Marc Royal - Agra has replied on Sun Mar 03 19:36:04 IST 2024

Dear Guest, Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration you experienced with our booking process. It is unacceptable for our guests to be treated in such a manner, and we deeply regret any miscommunication or inconvenience caused. We understand your concerns about having already paid for the room for the full day and not being accommodated accordingly. Rest assured, we are looking into this situation urgently to understand what occurred and to ensure it does not happen again in the future. Your feedback is invaluable to us, and we appreciate your patience and understanding. We hope to have the opportunity to regain your trust and provide you with a much better experience on your next visit.

Hotel Marc Royal - Agra has replied on Sun Mar 03 19:37:51 IST 2024

Dear Guest, We are deeply sorry for the inconvenience and frustration you experienced during your recent stay with us. It is completely unacceptable that you were not provided with the accommodation you booked, and we understand how frustrating it must have been to not have your calls answered promptly. Additionally, we regret the inconvenience caused by the frequent power outages. Please know that we take your feedback very seriously, and we are investigating these issues urgently to ensure they are addressed and resolved promptly. We sincerely apologize for falling short of your expectations and for any inconvenience caused. Your satisfaction is of the utmost importance to us, and we are committed to making things right for you. We hope to have the opportunity to welcome you back and provide you with a much better experience in the future.

Hotel Marc Royal - Agra has replied on Sun Mar 03 19:40:42 IST 2024

Dear Guest, Thank you for sharing your positive experience with us! We are delighted to hear that you found your room to be clean and cozy, and we're glad that you had a good overall experience during your stay. Your satisfaction is our top priority, and we're pleased that our location near the Idgah railway station and our tariff through MMT and Goibibo met your expectations. We appreciate your feedback and hope to have the pleasure of welcoming you back for another enjoyable stay in the future.