Corporate Testimonials
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Robie Thomas
We concluded our vacation and got back on Saturday (May 3rd) to Bangalore. I would like to take this opportunity to thank you for organizing and planning the vacation on a very short notice.
We concluded our vacation and got back on Saturday (May 3rd) to Bangalore. I would like to take this opportunity to thank you for organizing and planning the vacation on a very short notice.
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Overall the vacation was very well coordinated by your respective agents/partners in Malaysia (KL) and Indonesia (Bali). All information was readily available and the guides in the respective countries briefed us on the same. There was never a situation where there were any doubts in our minds of what the itinerary for the day looked like.
The accommodations in KL (i.e. Prescott Inn) and in Bali (Kinds Villa Bintang Resort) exceeded our expectations and hotel staffs in both these locations were courteous and assisted in making the stay comfortable.
Things that could be changed:
Although this was minor in nature and did not affect the overall trip/impression of the package, we were asked to pay IDR 150,000/- (i.e. approx 17 USD) per head as airport tax in Indonesia, I would have expected that this would have been communicated earlier to us.
I would surely recommend this package to my colleagues/friends for their travel needs.
Once again thanks for your assistance and providing a service that is very much in par with the best in the industry, if not better.
Overall the vacation was very well coordinated by your respective agents/partners in Malaysia (KL) and Indonesia (Bali). All information was readily available and the guides in the respective countries briefed us on the same. There was never a situation where there were any doubts in our minds of what the itinerary for the day looked like.
The accommodations in KL (i.e. Prescott Inn) and in Bali (Kinds Villa Bintang Resort) exceeded our expectations and hotel staffs in both these locations were courteous and assisted in making the stay comfortable.
Things that could be changed:
Although this was minor in nature and did not affect the overall trip/impression of the package, we were asked to pay IDR 150,000/- (i.e. approx 17 USD) per head as airport tax in Indonesia, I would have expected that this would have been communicated earlier to us.
I would surely recommend this package to my colleagues/friends for their travel needs.
Once again thanks for your assistance and providing a service that is very much in par with the best in the industry, if not better.
Dewi
To whom it may concern,
I would like to write this compliment letter for mrs. Monika Bhasin - she has delivered an impeccable service! Monica arranged for me return tickets from BLR - AMS as well as assisted me in canceling an existing ticket and arranging a new one!
To whom it may concern,
I would like to write this compliment letter for mrs. Monika Bhasin - she has delivered an impeccable service! Monica arranged for me return tickets from BLR - AMS as well as assisted me in canceling an existing ticket and arranging a new one!
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Her efficient and professional way of working - made the whole process as smooth as possible.
I would like to thank her for all the help, patience and efficient working style and I will have no doubt in asking her to make future bookings for me!
She is a pearl in your organization and you should be very proud to have mrs. Monika Bhasin in your team!
Her efficient and professional way of working - made the whole process as smooth as possible.
I would like to thank her for all the help, patience and efficient working style and I will have no doubt in asking her to make future bookings for me!
She is a pearl in your organization and you should be very proud to have mrs. Monika Bhasin in your team!
AP Srinivas
Thank you very much for taking efforts and ensuring me a good hotel room in Bangalore.
Thank you very much for taking efforts and ensuring me a good hotel room in Bangalore.
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I really appreciate the service levels offered by you and the follow up done in order to offer the best I was looking for and the best you could give.
I would like to place on record my appreciation to you and make my trip team in putting such good systems to ensure online and offline support.
You have me as client from hereon.
I really appreciate the service levels offered by you and the follow up done in order to offer the best I was looking for and the best you could give.
I would like to place on record my appreciation to you and make my trip team in putting such good systems to ensure online and offline support.
You have me as client from hereon.
Punit Jain
I know I am writing this mail very late. At least about a month later from the date of incidence.
I know I am writing this mail very late. At least about a month later from the date of incidence.
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But still, I can't resist myself in writing this mail for Gagandeep Kaur.
I had booked tickets from Mumbai - Bangalore Mumbai from makemytrip (booking ID FLT1257715).
i called up the call centre number and happened to talk to Gagandeep.
usually, when you prepare to call up in a call centre , you get prepared for a monotonous voice, a scripted response and a non-sympathic peice of speech from the other end. But this day it was just different.
Gagandeep was very impressive/friendly / helpful/prompt and what not. She was just so cheerful on the call that i felt ?why all agents in makemytrip aren't like her?.
Wanted to bring this to your notice that how good an employee you have got.
But still, I can't resist myself in writing this mail for Gagandeep Kaur.
I had booked tickets from Mumbai - Bangalore Mumbai from makemytrip (booking ID FLT1257715).
i called up the call centre number and happened to talk to Gagandeep.
usually, when you prepare to call up in a call centre , you get prepared for a monotonous voice, a scripted response and a non-sympathic peice of speech from the other end. But this day it was just different.
Gagandeep was very impressive/friendly / helpful/prompt and what not. She was just so cheerful on the call that i felt ?why all agents in makemytrip aren't like her?.
Wanted to bring this to your notice that how good an employee you have got.
Ahmed and Syeda
It was a pleasure booking flights with you. I have found both the website of makemytrip.com and the customer service.
It was a pleasure booking flights with you. I have found both the website of makemytrip.com and the customer service.
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hotline number to be of EXCELLENT standard and help! Angad was especially polite, informed, helpful and gave superb customer service. I've worked with and dealt with many domestic and international companies and I must say, the customer service with makemytrip was unbeatable! Angad was kind enough to offer to call me back as I was calling from a calling card and ran out of minutes. Thanks for having such a great site and hope to do tons of business with you in the future!
hotline number to be of EXCELLENT standard and help! Angad was especially polite, informed, helpful and gave superb customer service. I've worked with and dealt with many domestic and international companies and I must say, the customer service with makemytrip was unbeatable! Angad was kind enough to offer to call me back as I was calling from a calling card and ran out of minutes. Thanks for having such a great site and hope to do tons of business with you in the future!
Megha and Rahul
Firstly thanks for the extra efforts which you took to get our tickets for our honeymoon otherwise we would have lost one day at Maldives and also i am sure i would have been really sad for the same.
Firstly thanks for the extra efforts which you took to get our tickets for our honeymoon otherwise we would have lost one day at Maldives and also i am sure i would have been really sad for the same.
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We must really appreciate, with the kind of situation we faced like our flight got cancelled at Lucknow due to which we had to cancel our flight from Delhi to Colombo with this situation you suggesting us to take a flight from Bombay so that we manage to get the same connecting flight from Colombo to Male. and to get all this things right on track you were sitting late in office till 9:00 pm which is highly appreciated. if we would have planned our trip by our own with this kind of situation life would have been tough for us, but you made it simpler...
Like they say there are lot of travel agency, all must be good but to get a right person from those agency who actually understands your problem is really difficult and i am sure me and Rahul are the lucky ones to get you.
One more thing, the arrangement made at Maldives and Srilanka was really nice, the resort was too good and Maldives is the place which we would definitely visit again. Must say that by making our booking through makemytrip we made a good choice.
We must really appreciate, with the kind of situation we faced like our flight got cancelled at Lucknow due to which we had to cancel our flight from Delhi to Colombo with this situation you suggesting us to take a flight from Bombay so that we manage to get the same connecting flight from Colombo to Male. and to get all this things right on track you were sitting late in office till 9:00 pm which is highly appreciated. if we would have planned our trip by our own with this kind of situation life would have been tough for us, but you made it simpler...
Like they say there are lot of travel agency, all must be good but to get a right person from those agency who actually understands your problem is really difficult and i am sure me and Rahul are the lucky ones to get you.
One more thing, the arrangement made at Maldives and Srilanka was really nice, the resort was too good and Maldives is the place which we would definitely visit again. Must say that by making our booking through makemytrip we made a good choice.
Pradeep
Thank you Anush,For resolving the issue so quickly and to my full satisfaction.
Thank you Anush,For resolving the issue so quickly and to my full satisfaction.
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I really appreciate you having handled this so professionally and having kept me updated and reassured at all stages. It makes me confident enough to keep making my bookings on Makemytrip.
I really appreciate you having handled this so professionally and having kept me updated and reassured at all stages. It makes me confident enough to keep making my bookings on Makemytrip.
Vijay
Indeed the experience was awesome. I really appreciate your co-ordination to ensure that the holiday experience was amazing and unforgetful one.
Indeed the experience was awesome. I really appreciate your co-ordination to ensure that the holiday experience was amazing and unforgetful one.
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To top all the services provided to me, I really want to thank Asha (from Heat Travels) who made regular calls asking about my experience and any inconvenience that I would have faced and kept me updated about the next day plan.
Persons like him definitely can take any organization to the next level by there sheer commitment.
Overall I am satisfied with the services provided to me, the cab facility was awesome specially the cab driver Rajib was very polite and punctual. The hotels provided to me in Gangtok and Darjeeling were good. I some how did not liked the hotel provided to me in Kalimpong more for the service provided to me than the hotel itself. The dinner served to me in Kalimpong park was half cooked without proper spices.
Thanks again Mark, for arranging such a wonderful trip. I will look forward to Make My Trip for any further holidays.
To top all the services provided to me, I really want to thank Asha (from Heat Travels) who made regular calls asking about my experience and any inconvenience that I would have faced and kept me updated about the next day plan.
Persons like him definitely can take any organization to the next level by there sheer commitment.
Overall I am satisfied with the services provided to me, the cab facility was awesome specially the cab driver Rajib was very polite and punctual. The hotels provided to me in Gangtok and Darjeeling were good. I some how did not liked the hotel provided to me in Kalimpong more for the service provided to me than the hotel itself. The dinner served to me in Kalimpong park was half cooked without proper spices.
Thanks again Mark, for arranging such a wonderful trip. I will look forward to Make My Trip for any further holidays.
Gaurav Sood
It was really a pleasure to be in touch with Hardik Mehta for my abroad travel as he was more than forthcoming and was always there at the first instance.
It was really a pleasure to be in touch with Hardik Mehta for my abroad travel as he was more than forthcoming and was always there at the first instance.
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| Persons like him definitely can take any organization to the next level by there sheer commitment. And above all Make My trip is definitely best in the business. I wish Make My Trip and Hardik all the very best. |
K.S.Sundaramoorthy
Thank you very much for the prompt action in cancelling a duplicate booking which happened due to my computer fault
Thank you very much for the prompt action in cancelling a duplicate booking which happened due to my computer fault
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I am impressed with the courtesy and help extended by your staff when I contacted them on phone about my problem. I extend my appreciation in particular to Mr Nipun Sharma who handled my case expeditiously and with understanding.
Looking forward to more interaction with Makemytrip.
I am impressed with the courtesy and help extended by your staff when I contacted them on phone about my problem. I extend my appreciation in particular to Mr Nipun Sharma who handled my case expeditiously and with understanding.
Looking forward to more interaction with Makemytrip.