Corporate Testimonials
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Muralidhar
I highly appreciate your lightening response to my request and clarification.
I highly appreciate your lightening response to my request and clarification.
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I am sure your kind gesture will go a long way in assisting you scale greater heights in life and career and strengthen the credibility of the organization that you are working with.
I am sure your kind gesture will go a long way in assisting you scale greater heights in life and career and strengthen the credibility of the organization that you are working with.
Madhu Joshi
I would like to put it on record that Ms. Simi Thukral of your company handled my hotel bookings for Goa so efficiently and with so much poise that it cannot be described in words.
I would like to put it on record that Ms. Simi Thukral of your company handled my hotel bookings for Goa so efficiently and with so much poise that it cannot be described in words.
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I usually get very impatient while holding onto the phone while your agents make bookings but with Ms Simi, I did not feel the same at all, infact I wanted to talk to her more and more.
She kept telling me all the time don't worry and she told me...I will get back to you in 2-3 mins and she did that, she exhibited so much good, pleasing and positive attitude that I wanted to buy more stuff. but I guess I ran out of credit limit.:).
People like Simi are great assets to any company and I must compliment the person who recruited her and further trained her but no to steal the thunder out of Simi's own caliber.
Service agents like Simi encourage customers like me to come back again and use makemytrip.com. I always use makemytrip.com and did not get a chance to look eslewhere..you know why...people like Simi do not allow us.
I do not how old or young Simi is but she exhibited maturity, I would wish her all the best and the day she does well..lemme know on this id and I would shower my blessings to her.
Makemytrip made my day..and Simi made it better.
Bipin Sharma
I appreciate your quick response and I am confident an organization having efficient executives like you will never have unsatisfied clients.
I appreciate your quick response and I am confident an organization having efficient executives like you will never have unsatisfied clients.
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I will certainly give you my future confirmed dates when you can have reservation done and this amount adjusted. I am a retired person and can only offer my best wishes and blessing to efficient and prompt youngsters.
I will certainly give you my future confirmed dates when you can have reservation done and this amount adjusted. I am a retired person and can only offer my best wishes and blessing to efficient and prompt youngsters.
Madhu Joshi
This call has been by far the best call I have ever made to any Customer Service Department.
This call has been by far the best call I have ever made to any Customer Service Department.
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Words are way too less to explain the impeccable experience I just had.
Despite the inhumanly hour that I had called - everything was just simply fantastic, be it the tone, the pitch, the empathy, the niceties, trust me - everything was just way too good to be put down and broken down into words.
If given an opportunity, I would personally like to thank the lady for the assistance and all the drama that she handled.
My trip was made on a fabulous note, just hope the good will carries on...!!!
Words are way too less to explain the impeccable experience I just had.
Despite the inhumanly hour that I had called - everything was just simply fantastic, be it the tone, the pitch, the empathy, the niceties, trust me - everything was just way too good to be put down and broken down into words.
If given an opportunity, I would personally like to thank the lady for the assistance and all the drama that she handled.
My trip was made on a fabulous note, just hope the good will carries on...!!!
Dinesh Kamath
It was a pleasure being serviced by you last evening at Make my trip.
It was a pleasure being serviced by you last evening at Make my trip.
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I'v been a regular visitor at your site and have been booking tickets for all my travel needs from your site since January 07.
I would definitely like to mention here that you truly made me feel that my decision to dump my travel agent and book my tics thru your site was a very wise decision.
Kudos to you and your team for attaining this kind of service levels which really is very rare to find in this country. Wishing you a great ride ahead in your career.
I'v been a regular visitor at your site and have been booking tickets for all my travel needs from your site since January 07.
I would definitely like to mention here that you truly made me feel that my decision to dump my travel agent and book my tics thru your site was a very wise decision.
Kudos to you and your team for attaining this kind of service levels which really is very rare to find in this country. Wishing you a great ride ahead in your career.
Veda
I really appreciate your response, reply and your service, it's really amazing.
I really appreciate your response, reply and your service, it's really amazing.
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Just a general feedback, we expect a reply at least 5-6 hours within sending queries, but that's ok. Thank you very much once again.
Just a general feedback, we expect a reply at least 5-6 hours within sending queries, but that's ok. Thank you very much once again.
Valroy Savio Miranda, Mumbai
I must tell you my experience with MMT.
I must tell you my experience with MMT.
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On 13th April I made a booking for GOA-MUM on Kingfisher for a 13:20 flight - The site said 2409 I paid with my CC. Since it was my first time, Poonam Chamoli on the chat was more than helpful in guiding me to my E-ticket. Subsequently, I had a query on 20% visa discount and could not find web chat (smartly available only on purchase!) so I tried the 1800-11 8747 (TRIP) number for 3 days at every time band from 6am to 3am the next day. I even wrote a complaint saying that MMT is taking my trip.
So, I called Kingfisher and came to know that MMT had paid Rs. 4400 for my ticket as Kingfisher Airlines' server was down at the time of booking my ticket. And MMT had not debited that cost to me... I was sold at the ethic. Had I not called I would never know of this gesture! Superb!
Kingfisher also told me of a later flight (14:30 departure) where I would get a refund of Rs. 1780. So I thought I would return the favor and called MMT and spoke to Kajal and V. Gupta, who tried to tell me that I would have to pay Rs. 1000 odd for rebooking and agreed that there was a refund. I subtly reminded him that I did have the option of re-booking directly with Kingfisher and did not tell him that I had already spoken with Divya and Poonam Singh from Kingfisher and had re-booked, so MMT would already have the credit.
Long story short - I am now your 'Customer Advocate' and will make sure that every person I interact with, which is like a small town population, will know of this and do all travel booking on MMT.
Not only is your web work with web chutney absolutely kick-ass, you people have your hearts in the right place.
On 13th April I made a booking for GOA-MUM on Kingfisher for a 13:20 flight - The site said 2409 I paid with my CC. Since it was my first time, Poonam Chamoli on the chat was more than helpful in guiding me to my E-ticket. Subsequently, I had a query on 20% visa discount and could not find web chat (smartly available only on purchase!) so I tried the 1800-11 8747 (TRIP) number for 3 days at every time band from 6am to 3am the next day. I even wrote a complaint saying that MMT is taking my trip.
So, I called Kingfisher and came to know that MMT had paid Rs. 4400 for my ticket as Kingfisher Airlines' server was down at the time of booking my ticket. And MMT had not debited that cost to me... I was sold at the ethic. Had I not called I would never know of this gesture! Superb!
Kingfisher also told me of a later flight (14:30 departure) where I would get a refund of Rs. 1780. So I thought I would return the favor and called MMT and spoke to Kajal and V. Gupta, who tried to tell me that I would have to pay Rs. 1000 odd for rebooking and agreed that there was a refund. I subtly reminded him that I did have the option of re-booking directly with Kingfisher and did not tell him that I had already spoken with Divya and Poonam Singh from Kingfisher and had re-booked, so MMT would already have the credit.
Long story short - I am now your 'Customer Advocate' and will make sure that every person I interact with, which is like a small town population, will know of this and do all travel booking on MMT.
Not only is your web work with web chutney absolutely kick-ass, you people have your hearts in the right place.
Sanath Kumar T S
As I was unfamiliar with the procedure, I was looking forward to a 'conventional' ticket. I will take a printout of this mail and carry my passport with me as ID proof.
As I was unfamiliar with the procedure, I was looking forward to a 'conventional' ticket. I will take a printout of this mail and carry my passport with me as ID proof.
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I am extremely happy with your service and I will be referring you to my colleagues, associates and my friends. I also went through the article on you in Business and Economy (or was it 4Ps?). Keep up the good work!
I am extremely happy with your service and I will be referring you to my colleagues, associates and my friends. I also went through the article on you in Business and Economy (or was it 4Ps?). Keep up the good work!
Ramakrishna Chiniarlapalla
Your response time and availability has been very good... You have helped me have a peaceful vacation without strangling at the last minute for accommodation.
Your response time and availability has been very good... You have helped me have a peaceful vacation without strangling at the last minute for accommodation.
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You been very receptive and assured to make my trip a success. I am the first time user of MakeMyTrip.com and your service and response will ensure that I would be a repeat customer.
You been very receptive and assured to make my trip a success. I am the first time user of MakeMyTrip.com and your service and response will ensure that I would be a repeat customer.
Satya Prakash
Just mailed to thank you for the wonderful trip. I appreciate the coordination done by you when the hotel was changed in the last moment to Casa De Goa. I thought of mailing you long back, but better late than never.
Just mailed to thank you for the wonderful trip. I appreciate the coordination done by you when the hotel was changed in the last moment to Casa De Goa. I thought of mailing you long back, but better late than never.
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We really enjoyed our trip. Thanks for making our trip a memorable one. We were really unplanned and it was MakeMyTrip which helped us plan a wonderful trip at the last moment. Thanks a ton.
We really enjoyed our trip. Thanks for making our trip a memorable one. We were really unplanned and it was MakeMyTrip which helped us plan a wonderful trip at the last moment. Thanks a ton.
Shiva Kumar
This is in reference to my Malaysia visit from 27th March to 01st April along with my friend.
This is in reference to my Malaysia visit from 27th March to 01st April along with my friend.
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The arrangements were very good. The airport pick-up, drop, hotel transfers and city tour were excellently planned and managed very professionally. The total tour was within the budget and at phenomenally low prices.
The arrangements were very good. The airport pick-up, drop, hotel transfers and city tour were excellently planned and managed very professionally. The total tour was within the budget and at phenomenally low prices.
The arrangements were very good. The airport pick-up, drop, hotel transfers and city tour were excellently planned and managed very professionally. The total tour was within the budget and at phenomenally low prices.
The arrangements were very good. The airport pick-up, drop, hotel transfers and city tour were excellently planned and managed very professionally. The total tour was within the budget and at phenomenally low prices.
Dr Rajesh Khanna
It was excellent. Mind-blowing and outstanding are the words. Kids loved the whole thing; My wife and I found it wonderfully sensuous.
It was excellent. Mind-blowing and outstanding are the words. Kids loved the whole thing; My wife and I found it wonderfully sensuous.
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Hospitality, cuisine, rooms especially the bathrooms and showers, cleanliness - everything was of a very high standard - probably the best in India.
Thanks for everything. Getting seats blocked for me at Delhi airport was a nice touch. Thanks! U can safely recommend Park Hyatt to your clients.
I am always on for such holidays. Keep me posted especially for Dusshera, New Years' etc. Preferred destinations would include: Lakshadweep, Andaman, Kerala - especially Kumarakom resort and if possible Ladakh.
Thanks once again.
Hospitality, cuisine, rooms especially the bathrooms and showers, cleanliness - everything was of a very high standard - probably the best in India.
Thanks for everything. Getting seats blocked for me at Delhi airport was a nice touch. Thanks! U can safely recommend Park Hyatt to your clients.
I am always on for such holidays. Keep me posted especially for Dusshera, New Years' etc. Preferred destinations would include: Lakshadweep, Andaman, Kerala - especially Kumarakom resort and if possible Ladakh.
Thanks once again.