Udaan Olive Hotel & Spa, Pelling

Udaan Olive Hotel & Spa, Pelling has replied on Sat Aug 23 11:04:05 IST 2025

Dear Guest, Thank you for sharing your experience. We're glad to hear that you enjoyed the food quality. However, we apologize for the room quality and staff support not meeting your expectations. Your feedback is valuable, and we'll work on improving these aspects for future guests. Regards Udaan Hotels & Resorts Darjeeling ~ Gangtok ~ Lachung ~ Pelling ~ Kalimpong ~ Siliguri

Udaan Olive Hotel & Spa, Pelling has replied on Thu Apr 24 11:09:01 IST 2025

Dear Sanjiv, Thank you for your kind words! We're delighted to hear that you had a good experience and enjoyed the property, staff, and food. Your feedback motivates us to keep striving for excellence. Looking forward to welcoming you back to Udaan Hotels & Resorts! Regards Udaan Hotels & Resorts Darjeeling ~ Gangtok~ Lachung ~ Pelling ~ Kalimpong ~ Siliguri

Udaan Olive Hotel & Spa, Pelling has replied on Thu Apr 10 15:24:36 IST 2025

Dear Guest, Thank you for your feedback! We're delighted to hear that you had an excellent stay and enjoyed the food and the support from our staff. We appreciate your comments regarding the location and lift facilities, as they help us to improve our services. Your experience matters to us, and we hope to welcome you back at Udaan Hotels & Resorts soon! Regards Udaan Hotels & Resorts Darjeeling ~ Gangtok~ Lachung ~ Pelling ~ Kalimpong ~ Siliguri

Udaan Olive Hotel & Spa, Pelling has replied on Mon Mar 24 16:35:56 IST 2025

Dear Guest, Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed your stay and found our staff polite and welcoming. It's great to know you loved the food and the amazing view from your room. We hope to welcome you back to Udaan Hotels & Resorts soon! Regards Udaan Hotels & Resorts Darjeeling ~ Gangtok~ Lachung ~ Pelling ~ Kalimpong ~ Siliguri

Udaan Olive Hotel & Spa, Pelling has replied on Thu May 08 17:10:01 IST 2025

Dear Guest, We would like to thank you very much for your valuable rating. It is our great pleasure to know that you have enjoyed your stay and our team hospitality at Udaan Hotels & Resorts. Once again thank you for choosing to stay with us and hope you will give us chance to serve you again in the near future. Regards Udaan Hotels & Resorts Darjeeling ~ Gangtok ~ Lachung ~ Pelling ~ Kalimpong ~ Siliguri ~ Nepal

Udaan Olive Hotel & Spa, Pelling has replied on Mon Oct 21 15:25:18 IST 2024

Dear Guest, Thank you for your wonderful feedback! We're thrilled to hear you enjoyed our team's hospitality, as well as the accommodations and dining experience. Your referral means a lot to us, and we look forward to welcoming you and your relatives at Udaan Hotels & Resorts in the future. Regards Udaan Hotels & Resorts Darjeeling ~ Gangtok~ Lachung ~ Pelling ~ Kalimpong ~ Siliguri ~ Nepal

Udaan Olive Hotel & Spa, Pelling has replied on Mon Oct 21 12:24:30 IST 2024

Dear Guest, Thank you for your kind words! We're thrilled to hear that you enjoyed your stay and appreciated the room and the view. It was our pleasure to host your stay and we look forward to welcoming you back for another memorable experience at Udaan Hotels & Resorts. Regards Udaan Hotels & Resorts Darjeeling ~ Gangtok~ Lachung ~ Pelling ~ Kalimpong ~ Siliguri ~ Nepal

Udaan Olive Hotel & Spa, Pelling has replied on Mon Oct 07 13:32:29 IST 2024

Dear Guest, Thank you for your feedback. We're sorry to hear that you found the furnishings and amenities lacking. Your comments about the cupboard and towel stand will be reviewed for future improvements. We're also grateful for your note on room service. We appreciate your input as it helps us enhance our guests' experience at Udaan Hotels & Resorts. Regards Udaan Hotels & Resorts Darjeeling ~ Gangtok~ Lachung ~ Pelling ~ Kalimpong ~ Siliguri

Udaan Olive Hotel & Spa, Pelling has replied on Fri Jun 28 10:44:05 IST 2024

Dear Guest, Greetings from Udaan Hotels & Resorts! Thank you for your valuable feedback. We have noted your concerns regarding the lift facility, fan, AC, and room space. I would like to inform you that our property is located in a hill station where fan and AC are usually not required due to the cool climate. However, we appreciate your comments and will consider them for future improvements. We are glad you enjoyed the beautiful location of our restaurant and hope to serve you better in the future. Thank you once again for your review. Regards Udaan Hotels & Resorts Darjeeling ~ Gangtok~ Lachung ~ Pelling ~ Kalimpong ~ Siliguri

Udaan Olive Hotel & Spa, Pelling has replied on Mon May 06 13:38:22 IST 2024

Dear Guest, Thank you for your kind words! We are delighted to hear that you enjoyed your stay with us at Udaan Hotels & Resorts. Our team takes pride in providing top-notch service to all our guests. We look forward to welcoming you back soon! Regards Udaan Hotels & Resorts! Darjeeling - Gangtok - Pelling - Kalimpong - Siliguri - Lachung.

Udaan Olive Hotel & Spa, Pelling has replied on Mon Apr 22 12:50:45 IST 2024

Dear Guest, Thank you for choosing to stay with us and for taking the time to share your feedback. We truly value your input as it helps us enhance the experience for all our guests. We're delighted to hear that you enjoyed our beautiful location and found our property to be clean. Your kind words regarding the restaurant service are greatly appreciated, and we're thrilled that you had a positive dining experience. However, we also acknowledge your feedback regarding certain aspects of our services that fell short of your expectations. We apologize for any inconvenience caused by the below-average spa service and the lack of entertainment or play area for children under five years old. Please rest assured that we take your concerns seriously, and we are already taking steps to address these issues. We will review our spa services to ensure that they meet the high standards of excellence that we strive for, and we will explore options to introduce entertainment or play areas for young children to enhance their experience at our property. Your feedback is invaluable to us, and we are committed to continually improving our services to better meet the needs of our guests. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience. Regards Udaan Hotels & Resorts! Darjeeling - Gangtok - Pelling - Kalimpong - Siliguri - Lachung.

Udaan Olive Hotel & Spa, Pelling has replied on Thu Apr 11 11:12:37 IST 2024

Dear Guest, Thank you so much for your wonderful feedback! We are delighted to hear that you enjoyed our great location, beautiful surroundings, and exceptional service from our friendly staff. We are thrilled to have made a lovely first impression on you and that you found everything about Udaan Hotels & Resorts exceptional. Your kind words about our clean, stylish rooms, excellent dinner service, good food, and great value are truly appreciated. We hope to welcome you back again soon! Regards Udaan Hotels & Resorts! Darjeeling - Gangtok - Pelling - Kalimpong - Siliguri - Lachung.

Udaan Olive Hotel & Spa, Pelling has replied on Tue Apr 09 10:56:10 IST 2024

Dear Guest, Thank you for your kind words! We are thrilled to hear that you enjoyed the pure vegetarian food, breakfast, and our property's location with the beautiful Kanchenjunga mountain view. We look forward to welcoming you back at Udaan Hotels & Resorts soon! Regards Udaan Hotels & Resorts! Darjeeling - Gangtok - Pelling - Kalimpong - Siliguri - Lachung.

Udaan Olive Hotel & Spa, Pelling has replied on Mon Apr 08 11:18:32 IST 2024

Dear Guest, We are deeply sorry to learn about the unsatisfactory experience you had during your recent stay at our hotel. Your feedback is crucial to us, and we appreciate you taking the time to share your concerns. We regret any inconvenience caused by the quality of our facilities, including the issues with the beds and bathroom amenities. Providing a comfortable and pleasant stay for our guests is our top priority, and we apologize for falling short of your expectations in this regard. Rest assured, we are actively addressing these concerns to ensure improvements are made promptly. Regarding the power outage and generator issue, we sincerely apologize for any inconvenience caused. Maintaining a reliable power supply is essential for our guests' comfort, and we regret any disruption to your stay. We are investigating this matter further to prevent similar occurrences in the future. Furthermore, we apologize for the lapse in service exhibited by our front office staff. Our team members are expected to uphold high standards of professionalism and attentiveness at all times, and we are disappointed to learn that this was not reflected during your stay. Rest assured, appropriate measures will be taken to address this issue and ensure it does not recur. Regarding the additional charge for the room warmer, we apologize for any confusion or inconvenience this may have caused. We will review our policies to ensure clarity and transparency in all our offerings. Once again, please accept our sincerest apologies for the shortcomings you experienced during your stay. We value your feedback and will use it to implement necessary improvements to enhance the overall guest experience. If there is anything else we can do to address your concerns or if you would like to discuss your experience further, please do not hesitate to contact us directly. Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back and restore your faith in our hotel. Regards Udaan Hotels & Resorts! Darjeeling - Gangtok - Pelling - Kalimpong - Siliguri - Lachung.

Udaan Olive Hotel & Spa, Pelling has replied on Tue Mar 26 13:42:47 IST 2024

Dear Guest, We deeply apologize for the inconvenience you experienced with your booking at our hotel. We understand the frustration caused by the unforeseen circumstances, and we regret that we were unable to accommodate your request for a refund due to the landslide affecting your travel plans. We empathize with your situation and recognize that it was beyond your control. Our standard policy does allow for cancellations under certain circumstances, and we regret any miscommunication or lack of understanding on our part regarding your situation. We appreciate your feedback and will review our policies to ensure that we handle similar situations more compassionately in the future. Please rest assured that your concerns have been taken seriously, and we will strive to improve our service based on your valuable feedback. Once again, we apologize for the inconvenience caused, and we hope for the opportunity to regain your trust in the future. Regards Udaan Hotels & Resorts! Darjeeling - Gangtok - Pelling - Kalimpong - Siliguri - Lachung.

Udaan Olive Hotel & Spa, Pelling has replied on Wed Mar 27 12:52:27 IST 2024

Dear Guest, Thank you for your kind words! We are thrilled to hear that you had a wonderful stay at Udaan Hotels & Resorts. Our team works hard to provide exceptional service, and we are delighted that you enjoyed the good and found our staff to be kind and helpful. We hope to welcome you back again soon! Regards Udaan Hotels & Resorts! Darjeeling - Gangtok - Pelling - Kalimpong - Siliguri - Lachung.

Udaan Olive Hotel & Spa, Pelling has replied on Tue Feb 27 13:32:45 IST 2024

Dear Guest, Thank you for your wonderful feedback! We are pleased to hear that you enjoyed our comfortable rooms, delicious food, and vegetarian-friendly options. Our staff takes great pride in providing helpful and welcoming service. We look forward to welcoming you back soon at Udaan Hotels & Resorts! Regards Udaan Hotels & Resorts! Darjeeling - Gangtok - Pelling - Kalimpong - Siliguri - Lachung.

Udaan Olive Hotel & Spa, Pelling has replied on Mon Feb 19 11:46:19 IST 2024

Dear Guest, Thank you for your positive feedback! We are glad to know that you enjoyed our pure veg restaurant at Udaan Hotels & Resorts. Your recommendation means a lot to us. We look forward to welcoming you again! Regards Udaan Hotels & Resorts! Darjeeling - Gangtok - Pelling - Kalimpong - Siliguri - Lachung.

Udaan Olive Hotel & Spa, Pelling has replied on Thu Dec 28 12:28:46 IST 2023

Dear Guest, Thank you for your feedback! We're glad to hear that you found our staff great and enjoyed the beautiful view. We apologize for any inconvenience you faced with the food. We appreciate your suggestion and will work towards improving it. Regarding the additional charges for room heaters, we understand your concern and will definitely look into it. We appreciate your valuable feedback and hope to welcome you back soon. Regards Udaan Hotels & Resorts! Darjeeling - Gangtok - Pelling - Kalimpong - Siliguri.

Udaan Olive Hotel & Spa, Pelling has replied on Thu Dec 28 12:25:20 IST 2023

Dear Guest, Thank you so much for your wonderful review! We're glad to hear that you found the view from our resort to be amazing. We apologize if the route was not the best, but we're happy to know that it was worth the trouble for you. It's great to hear that you enjoyed the good food, even though it's pure veg. Our team takes pride in providing excellent service and maintaining clean rooms. We're delighted to know that you had a pleasant and relaxing stay at a reasonable price. We look forward to welcoming you back soon! Regards Udaan Hotels & Resorts! Darjeeling - Gangtok - Pelling - Kalimpong - Siliguri.