I have always loved staying at Surya, but this time, I was sleeping and even before the time of checkout, a MAN, just walked into my room. He claims to have knocked at the door and rang the bell three times, which by the way I didn’t hear. He came in and said housekeeping. I was sleeping, and I could’ve been in any position at that time. I was alone and it alarmed me and made me super anxious.
The hotel manager gave me an excuse that it’s our policy to clean the room everyday. As a matter of fact I have stayed in Surya multiple times and no one has ever knocked claiming they have to clean the room.
Surya should have a policy to check whether the room is still occupied and irrespective checking there might be a female guest, should avoid walking in. Giving excuses like we make sure to check if a person is okay or not
I was so frustrated because I was sleeping and that in a state to be discovered by a random man. That led me to even skip my breakfast because I was so frustrated. I’m not sure if I would want to go back to Surya at all.
The Suryaa New Delhi Sun Sep 07 23:58:21 IST 2025 को जवाब दिया है
Dear Ms. Siddiqui,
Thank you for sharing your experience. It’s disheartening to hear about what happened during your stay, and we sincerely regret the distress this caused to you. I would like to assure you that the comfort and safety of our guests is a top priority, at all times. The housekeeping policies have been shared with you, and unfortunately the "Clean my room" sign was on. After knocking and checking as per policy, the housekeeping personnel proceeded to enter your room for cleaning services. I completely understand your distress and we have made a note against your name to have enhanced protocol, to ensure this does not occur again. We appreciate your loyalty to the hotel, and sincerely hope to have the opportunity to serve you for a seamless experience, and regain your trust in our services.
Warm regards,
Greesh Bindra
Executive Vice President
The Suryaa New Delhi