The Oakland Plaza by Orion Hotels

The Oakland Plaza by Orion Hotels

Dear Valued Guest, Thank you for sharing your feedback. We’re sorry to hear about your experience and truly regret that your stay did not meet expectations. Please note that the early check-in charge of ₹1500 is clearly mentioned across all OTAs and is applicable for arrivals before the standard check-in time. We always try to accommodate early check-in requests based on availability, and our team follows standard policies to ensure fairness for all guests. However, we’re concerned to hear about your remarks regarding cleanliness and staff behavior — this is certainly not the experience we strive to provide. Your feedback has been shared with the concerned teams for immediate attention. We hope you’ll give us another opportunity to serve you better in the future. Warm regards, Guest Relations Manager The Oakland Plaza

The Oakland Plaza by Orion Hotels has replied on Fri Oct 17 15:08:31 IST 2025

Dear Valued Guest, Thank you for taking the time to share your experience at The Oakland Plaza. We are delighted to hear that you enjoyed your stay and found our rooms comfortable and well-equipped. Your kind words about our amenities, cleanliness, and food mean a lot to us. It was our pleasure to host you, and we look forward to welcoming you back on your next visit. Warm regards, Guest Relations Manager The Oakland Plaza

The Oakland Plaza by Orion Hotels has replied on Fri Oct 10 12:47:42 IST 2025

Dear Valued Guest, Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed the cleanliness and overall stay at The Oakland Plaza. However, we also appreciate your comments regarding the pricing of our food. Your feedback is important to us as we continuously strive to balance quality and value for our guests. We hope to have the opportunity to welcome you back soon and provide an even better experience. Please feel free to reach out to us directly for any assistance or special offers on your next visit. Warm regards, Guest Relations Manager The Oakland Plaza

The Oakland Plaza by Orion Hotels has replied on Fri Oct 10 12:48:10 IST 2025

Dear Valued Guest, Thank you for sharing your detailed feedback and for choosing The Oakland Plaza. We are delighted to know that our convenient location, easy access, and child-friendly amenities contributed positively to your stay. Your appreciation of cleanliness and parking facilities means a lot to us. We continuously strive to provide our guests with comfortable and seamless experiences, and your valuable insights encourage us to keep improving. We look forward to welcoming you and your family back soon for another pleasant stay with us. Warm regards, Guest Relations Manager The Oakland Plaza

The Oakland Plaza by Orion Hotels has replied on Fri Oct 10 12:49:03 IST 2025

Dear Valued Guest, Thank you for sharing your wonderful feedback about your stay at The Oakland Plaza. We are delighted to hear that you found our hotel clean, comfortable, and conveniently located, and that our staff made a positive impression with their professionalism and friendliness. Your kind words truly motivate us to maintain and improve our standards. We look forward to welcoming you again and providing another exceptional experience. Warm regards, Guest Relations Manager The Oakland Plaza

The Oakland Plaza by Orion Hotels has replied on Mon Sep 15 12:32:42 IST 2025

Dear Valuable Guest, Thank you for sharing such wonderful feedback about your stay at The Oakland Plaza. We are delighted to know that you enjoyed our service, amenities, food, and overall ambience. Your kind recommendation truly means a lot to us. Our team looks forward to welcoming you again soon for another excellent experience. Warm regards, Team The Oakland Plaza

The Oakland Plaza by Orion Hotels

Dear Valued Guest, Thank you for your honest feedback. We genuinely apologize for the inconvenience you faced. We assure you this is not a usual experience at our hotel — it may have been a one-in-a-million case, and we’re investigating it seriously. As a gesture of goodwill, we would be happy to offer you a complimentary upgrade or exclusive discount on your next visit. We hope you’ll give us another chance to serve you better. Our entire team looks forward to welcoming you back with the hospitality you truly deserve. Warm regards, Guest Relations Manager The Oakland Plaza

The Oakland Plaza by Orion Hotels has replied on Tue Sep 02 16:02:17 IST 2025

Dear Mr. Chauhan, Thank you for sharing your wonderful feedback. We are delighted to know that you had an excellent stay at The Oakland Plaza and enjoyed our hospitality, food, and services. Your kind words for our reception team are truly appreciated and will surely motivate them to continue delivering their best. We look forward to welcoming you back soon for another memorable experience. Warm regards, Team The Oakland Plaza

The Oakland Plaza by Orion Hotels has replied on Wed Aug 27 17:20:18 IST 2025

Dear Mr. Bhati, Thank you for choosing The Oakland Plaza and for sharing your valuable feedback. We are delighted to know that you had a good overall stay with us. We sincerely apologize for the inconvenience caused due to the missing internal lock and the repeated panic testing. Your comfort and peace of mind are our top priorities, and we have already shared your observations with the concerned team to ensure such issues do not recur in the future. We truly appreciate your suggestions as they help us improve and enhance our guest experience. We look forward to welcoming you again soon for an even better stay. Warm regards, Team The Oakland Plaza

The Oakland Plaza by Orion Hotels has replied on Thu Aug 28 15:13:47 IST 2025

Dear Valuable, Thank you so much for sharing your kind feedback and for rating us highly on your recent stay at The Oakland Plaza. We are delighted to know that you enjoyed the overall experience, including our hospitality, food quality, cleanliness, and central location. Your appreciation of our team’s efforts, especially the manager and staff, truly motivates us to keep delivering memorable stays for all our guests. We look forward to welcoming you back again soon for another excellent experience. Warm regards, Team The Oakland Plaza

The Oakland Plaza by Orion Hotels has replied on Thu Aug 28 15:16:09 IST 2025

Dear Mr. Saini, Thank you for sharing your feedback. We sincerely regret that your experience did not meet expectations. Guest comfort and safety are our top priorities, and we apologize for any inconvenience caused regarding the room facilities and electrical appliances. We have already shared your concerns with our maintenance team to ensure immediate improvements. We truly value your input as it helps us serve our guests better. We hope you will give us another opportunity to provide you with a more comfortable and satisfying stay in the future. Warm regards, Team The Oakland Plaza

The Oakland Plaza by Orion Hotels has replied on Tue Sep 02 16:04:47 IST 2025

Dear Lakshman, Thank you so much for your wonderful feedback and for choosing The Oakland Plaza. We’re delighted to know that you enjoyed your stay with us and found our location convenient, breakfast delicious, and overall experience to be value for money. Your kind recommendation means a lot to us. Our team looks forward to welcoming you and your friends again for another excellent stay in South Delhi. Warm regards, Team The Oakland Plaza

The Oakland Plaza by Orion Hotels has replied on Tue Sep 02 16:05:29 IST 2025

Dear Rohit, Thank you for sharing your feedback. We sincerely regret to hear about your experience and apologize for the inconvenience caused. Cleanliness and guest comfort are our top priorities, and we are disappointed that we fell short during your stay. Please be assured that we have taken your concerns seriously and shared them with our housekeeping team to ensure immediate improvements. We value your input as it helps us serve our guests better, and we truly hope you will give us another opportunity to provide you with a more comfortable and pleasant stay in the future. Warm regards, Team The Oakland Plaza

The Oakland Plaza by Orion Hotels has replied on Tue Sep 02 16:08:10 IST 2025

Dear Sourav, Thank you for sharing your valuable feedback and for choosing The Oakland Plaza. We’re delighted to know that you enjoyed your stay with us, especially our food, hospitality, and overall comfort. Your kind words about our staff truly mean a lot to us. We have also taken note of your feedback regarding washroom cleanliness and will ensure that necessary improvements are made to enhance your future experience. We look forward to welcoming you again soon for another pleasant stay. Warm regards, Team The Oakland Plaza

The Oakland Plaza by Orion Hotels has replied on Tue Sep 02 16:09:25 IST 2025

Dear Mr. Ahmed, Thank you for sharing your wonderful feedback about your stay at The Oakland Plaza by Orion Hotels. We are delighted to know that you had a comfortable and relaxing experience, and that our staff’s service, room cleanliness, and overall hospitality met your expectations. We truly value your suggestion regarding the in-room TV and will certainly consider this for future improvements to enhance guest convenience. Your recommendation means a lot to us, and we look forward to welcoming you back soon for another pleasant stay. Warm regards, Team Oakland Plaza by Orion Hotels

The Oakland Plaza by Orion Hotels has replied on Tue Sep 02 16:11:13 IST 2025

Dear Anamika Mishra, Thank you for sharing your feedback with us. We sincerely regret to hear about your experience and apologize for the inconvenience caused during your stay. Your concerns regarding the washroom, cleanliness, lighting, and overall upkeep of the room have been taken very seriously and shared with our housekeeping and maintenance teams for immediate action. At The Oakland Plaza, we always strive to provide our guests with a comfortable and pleasant stay, and we regret that we fell short this time. We truly value your input as it helps us improve our services. We hope you will give us another opportunity to serve you better in the future. Warm regards, Team The Oakland Plaza

The Oakland Plaza by Orion Hotels has replied on Tue Sep 02 16:12:45 IST 2025

Dear Anshul, Thank you for sharing your wonderful feedback. We’re delighted to know that you had an excellent and comfortable stay at The Oakland Plaza. It’s great to hear that you enjoyed our in-room services and found the food both delicious and satisfying. Your kind recommendation means a lot to us. We look forward to welcoming you back for another pleasant stay soon. Warm regards, Team The Oakland Plaza

The Oakland Plaza by Orion Hotels

Dear Mr. Patra, Thank you for sharing such wonderful feedback about your stay at The Oakland Plaza. We are delighted to know that you enjoyed our elegant interiors, cleanliness, and professional service. It’s also great to hear that you loved the breakfast buffet and the relaxing room view — making your stay a memorable one truly means a lot to us. Your kind words motivate our team to continue delivering the best experiences to our valued guests. We look forward to welcoming you back for another excellent stay soon. Warm regards, Team The Oakland Plaza

The Oakland Plaza by Orion Hotels has replied on Tue Sep 02 16:16:52 IST 2025

Dear Mr. Biswajit, Greetings from The Oakland Plaza! Thank you so much for sharing your wonderful feedback. We are delighted to know that you had an excellent stay with us and appreciated our well-managed rooms, prompt service, and the courteousness of our team. Your kind words truly motivate us to continue delivering the best hospitality experience to our valued guests. We look forward to welcoming you back soon for another comfortable and memorable stay. Warm regards, Team The Oakland Plaza