The Fern Residency, Subhash Bridge, Ahmedabad

The Fern Residency, Subhash Bridge, Ahmedabad has replied on Wed Oct 15 13:19:27 IST 2025

"Dear Mr. Keshav Sharma, We're absolutely thrilled to know you enjoyed your stay with us. Your positive feedback truly makes a difference to our team, who work passionately every day to ensure our guests have a memorable experience. It always feels good to know our efforts are being recognized. We hope we can welcome you back soon for another fantastic stay. Your satisfaction is our priority and we're committed to improving every day in order to keep meeting your expectations. Remember you’re always welcome here! Thanks & Regards"

The Fern Residency, Subhash Bridge, Ahmedabad has replied on Mon Oct 27 20:07:26 IST 2025

Dear Mr. Nitin , We're delighted to hear that you enjoyed your visit! It's wonderful to know that our team made your experience pleasant and our location was convenient for your visit to nearby tourist places, malls and movie theatre. We put a lot of effort into providing delicious food and we're so glad you appreciated it! We constantly work on maintaining high standards of service, and your comment tells us we're on the right track. We hope to see you again soon, making more pleasant experiences for you. Akshay Puri General Manager Thanks & Regards

The Fern Residency, Subhash Bridge, Ahmedabad has replied on Mon Oct 27 20:07:38 IST 2025

Dear Mr. ABHAY KUMAR, We're truly sorry to hear about your recent experience at our hotel. Maintaining a clean and comfortable environment for our guests is one of our key priorities, and it seems we have let you down on this occasion. We acknowledge that you didn't find our rooms well-maintained and it has impacted your overall experience. This feedback has been essential for us, and we are already taking steps towards implementing improvements in our service quality. Please note, all our departments will be informed about your feedback and we will ensure to fix anything that was not up to standard. All necessary measures will be taken to prevent such situations in the future. We understand that such an experience might make you reluctant to return, but we sincerely hope you give us another chance. We're striving to do everything in our power to offer a more pleasing service experience on your next visit. Thanks & Regards

The Fern Residency, Subhash Bridge, Ahmedabad

Dear Mr. Bhatt, We're extremely sorry to hear about your disappointing experience at our hotel. We strive to provide premium facilities and services and have fallen short in this case. We have taken note of your grievances and assure you that immediate steps will be undertaken to rectify and improve the same. In regards to your gym concern, we're currently upgrading our fitness amenities to provide a more enhanced workout environment. Regarding the issue of your room and the refund, we understand this must have been especially frustrating. We realize that no amount of explaining can alter the fact that your experience with us has been below par, We’re committed to offer world-class services and facilities to our esteemed guests and feedback such as yours assists us in our mission towards continual improvement. We hope you give us another opportunity to serve you better. Regards, Akshay Puri General Manager Thanks & Regards

The Fern Residency, Subhash Bridge, Ahmedabad has replied on Fri Jul 18 13:52:08 IST 2025

Dear Guest We're delighted to hear about your positive experience with us, both in terms of location and service. It's great to know that you found our rooms comfortable and our front desk staff amiable. We are always ready to ensure your stay is pleasant and hassle-free. Your positive review is a motivation for us to continue providing such services. We look forward to welcoming you again in the future. Regards, Akshay Puri General Manager

The Fern Residency, Subhash Bridge, Ahmedabad has replied on Thu Jun 05 16:19:51 IST 2025

Dear Mr. Patel, We're really sorry to hear about the challenges you faced during your stay with us. We are aware that the ongoing construction work has been an inconvenience to our guests and we are making efforts to ensure that the work is done during the day to minimize the disturbance. As for the lack of hot water and unresponsiveness of our staff, we are taking these concerns seriously and assure you immediate action is being taken to rectify these issues. We understand how important it is to have memorable experiences especially when it comes to special occasions like the IPL. We would welcome the chance to show you the true standards of our service. Please reach out to us directly the next time you plan a trip to our area, so we can work towards providing you with a better experience. Regards, Akshay Puri General Manager

The Fern Residency, Subhash Bridge, Ahmedabad has replied on Fri May 30 22:20:01 IST 2025

Dear Mr. Sudipta Mukhopadhyay, We appreciate your feedback and are glad to hear that you found our staff's service to satisfy your expectations. Your observations on our rooms have been taken into account. We're making sure that all necessary measures are taken to improve the quality of our rooms moving forward. Regarding the ongoing renovations and their possible impact on sleep quality, we assure complete transparency with our guests. We understand how important a restful night's sleep is, and we are striving to manage the renovation periods so they have the least possible disruption to our guests. Our location certainly has its advantages and we're pleased you found it convenient. However, judging by your comments, it seems there is room for improvement. Your experience is of high importance and a primary source for revisions and enhancements. We embrace your constructive feedback as it encourages us to work harder and improve for our valued guests. Please consider visiting us again, we are confident you will find a notable enhancement in our rooms and overall service.

The Fern Residency, Subhash Bridge, Ahmedabad has replied on Fri May 30 22:20:10 IST 2025

Dear Mr. Sudipta Mukhopadhyay, We exceed at every opportunity to enrich our guests' experience and your feedback is undoubtedly valuable in this regard. We note the comments regarding the room size and furnishing, and we are working to rectify any shortcomings. We always strive for a perfect balance between comfort and design, so we will make sure that every guest feels at ease. It's unfortunate we did not meet your expectations regarding the room fragrance. Your comfort is our top priority, so we'll ensure to check the cause of the odor and rectify it promptly. We're curious about what you felt was missing in the room. Your additional feedback can help us improve the stay experience for our future guests. Our apologies for the smaller washroom and while some design elements were dictated by space, our objective has always been to provide an appealing and functional space. We regret this was not the experience for you and we appreciate your concern. We are always working on improvements and we believe your next stay with us will provide you with a more agreeable experience.