Stone Water Eco Resort

Stone Water Eco Resort has replied on Mon Nov 24 18:06:26 IST 2025

Dear Guest, Thank you for sharing your feedback about your recent stay at Stone Water Eco Resort. We're sorry to hear that your experience didn't meet your expectations. The issues you mentioned, including the room condition, cleanliness, and food quality, are concerning and don't meet our standards. We apologize for the inconvenience and discomfort caused. We'll review our cleaning and maintenance procedures to ensure our rooms and facilities meet our guests' expectations. Your feedback is valuable, and we'll use it to improve our services. Please know that we take your concerns seriously and are committed to providing a better experience for our guests. Best regards, Gurjant Singh Gill Revenue Manager

Stone Water Eco Resort has replied on Tue Nov 25 17:23:35 IST 2025

Dear valued guest, Thank you so much for sharing your wonderful experience with us! We're thrilled to hear that you enjoyed your stay at our cottage, and our team worked hard to ensure it was neat and clean for you. We're delighted to hear that our food service met your expectations, and the greenery added to the beauty of your stay. Our location, right by the sea, is indeed a unique feature of our property, and we're glad you appreciated it. We truly appreciate your kind words and look forward to welcoming you back to Goa soon! We'll be sure to offer you a warm welcome and make your next stay just as memorable. Thank you again for choosing us, and we hope to see you soon! Warm regards, Pranav Sharma Revenue Manager

Stone Water Eco Resort has replied on Mon Nov 24 18:04:45 IST 2025

Dear Guest, Thank you for sharing your concerns about your recent stay with us. We apologize for the issues you faced, specifically the strong smell of turpentine oil in your room, which caused a histamine reaction. We understand how uncomfortable this must have been for you. We appreciate your feedback and will review our maintenance procedures to ensure our rooms are properly prepared for guests. The safety and comfort of our guests are our top priority, and we're sorry that we fell short in this case. We'll use this feedback to improve and provide a better experience for future guests. Best regards, Gurjant Singh Gill Revenue Manager

Stone Water Eco Resort has replied on Mon Nov 24 18:10:47 IST 2025

Dear Guest, Thank you for sharing your concerns about your recent stay with us. We apologize for the issues you faced, specifically the caterpillar in your room, and appreciate you bringing this to our notice. We strive to provide a comfortable and enjoyable experience for our guests, and it's disheartening to hear that we fell short of your expectations. As discussed, we take your feedback seriously and have reviewed the matter. We are sorry for the inconvenience caused and assure you that we are taking steps to prevent such incidents in the future. We regret that our property didn't meet your expectations and appreciate your honesty. We'll use this feedback to improve and provide a better experience for future guests. Best regards, Gurjant Singh Gill Revenue Manager

Stone Water Eco Resort has replied on Fri Nov 14 12:59:40 IST 2025

Dear Guest, Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your meal with us and found the prices reasonable. Our team works hard to provide delicious food at affordable prices, and it's great to know we met your expectations. We're also glad you found our surroundings well-maintained and clean. We take pride in ensuring our guests have a comfortable and pleasant experience. Your feedback is invaluable, and we appreciate you taking the time to share your thoughts. We hope to welcome you back soon! Best regards, Pranav Sharma Revenue Manager

Stone Water Eco Resort has replied on Fri Nov 14 13:08:45 IST 2025

Dear Guest, Thank you for taking the time to share your feedback about your stay with us. We apologize that our hygiene standards didn't meet your expectations, and we're deeply sorry to hear about the insects in your bed. This is unacceptable, and we're taking immediate action to address the issue. On the bright side, we're glad you found the location convenient and the breakfast satisfactory. We appreciate your constructive feedback and will use it to improve our services. We value your opinion and would like to invite you back to experience our improved facilities. Your feedback is crucial in helping us grow, and we hope you'll give us another chance to serve you better. Best regards, Pranav Sharma Revenue Manager

Stone Water Eco Resort has replied on Fri Nov 07 13:13:33 IST 2025

Dear Guest, We're thrilled you loved the cottage and enjoyed your stay at Stone Water Eco Resort! Your kind words about the natural surroundings and cleanliness mean a lot to us. Hope to welcome you back soon! Best regards, Pranav Sharma Revenue Manager

Stone Water Eco Resort has replied on Fri Nov 07 13:15:23 IST 2025

Dear Guest, Thank you for sharing your experience with us! We're delighted you enjoyed the property's natural beauty and the delicious breakfast buffet . Your kind words about our fresh fruits, toasted bread, and vadas with sambar will be passed on to our culinary team . We apologize for the pools not being accessible during your stay. We understand the importance of pool facilities and apologize for the inconvenience caused. We'll ensure that our maintenance team addresses the algae issue and gets the pool ready for guests ASAP. Sorry again that you couldn't enjoy swimming as planned . Thanks for highlighting your concerns, and we hope you'll give us another chance to serve you better! Best regards, Pranav Sharma Revenue Manager

Stone Water Eco Resort has replied on Wed Nov 05 13:37:45 IST 2025

Dear Guest, We're truly sorry to hear that our property didn't meet your expectations. We'll take your feedback seriously and work on improving maintenance, service speed, and cleanliness. Specifically, we'll look into fixing the washroom facilities, replacing old linens, and ensuring a fresher environment. We appreciate you sharing your experience with us and hope you will give us another chance to serve you better. Best regards, Pranav Sharma Revenue Manager

Stone Water Eco Resort has replied on Wed Nov 05 13:39:24 IST 2025

Dear Guest, Thank you for sharing your mixed feedback about your stay with us. We're glad you appreciated the natural surroundings and the politeness of our staff. Sorry to hear that certain amenities like body wash were missing and the bathroom was slippery. We'll look into ensuring these issues are addressed. We apologize for the inconvenience with the locker key and will work on improving our processes. We appreciate your feedback on the food and ambulance service. We'll continue to work on enhancing our overall guest experience. Thank you for staying with us. Best regards, Pranav Sharma Revenue Manager

Stone Water Eco Resort has replied on Wed Nov 05 13:40:14 IST 2025

Dear Guest, Thank you for sharing your concerns about your stay with us. We're sorry to hear about the issues you faced, including the lack of lighting on the footpath, which could pose a risk to safety. We'll look into improving the lighting and ensuring the resort is better maintained. We apologize for the dirty and poorly maintained swimming pool and will work on rectifying this. We'll also check on the functioning of essential items like lights and air conditioners to ensure they're working properly. Your feedback is valuable to us, and we'll strive to do better. Best regards, Pranav Sharma Revenue Manager

Stone Water Eco Resort has replied on Wed Nov 05 13:40:59 IST 2025

Dear Guest, Thank you for your feedback. We're glad you appreciated the property's surroundings. Sorry to hear the furniture in the room didn't meet your expectations. We'll take note of the outdated furniture and work on refurbishing and updating our rooms to provide a more comfortable stay for our guests. Best regards, Pranav Sharma Revenue Manager

Stone Water Eco Resort has replied on Wed Oct 29 13:27:56 IST 2025

Dear Guest, I'm so sorry to hear that your stay with us was marred by unhygienic conditions and poor service. I apologize for the lack of response from our Resort Manager, Fransis, and appreciate you bringing this to our attention. Your feedback is crucial, and I'm disappointed that we fell short of your expectations. I'll ensure that our team takes immediate action to address the issues you faced, including improving our room cleanliness and service standards. Please know that we value your feedback and would like to discuss this further with you. Could you kindly reach out to me directly so we can resolve this matter? Best regards, Pranav Sharma Revenue Manager

Stone Water Eco Resort has replied on Wed Oct 29 13:30:10 IST 2025

Dear Guest, I'm sorry to hear that your stay with us was impacted by these issues. I apologize for the inconvenience caused by the missing kettle, dustbin, and non-functional geyser in your room. I'll ensure that our team addresses these issues promptly. I also apologize for the late breakfast start time and the lack of EPABX phones in the room. Your feedback on room cleaning timing is noted, and we'll work on adjusting our schedule to better suit our guests' needs. Thank you for bringing these issues to our attention. We'll review our facilities and services to ensure we're meeting your expectations. Your feedback is crucial in helping us improve. Best regards, Pranav Sharma Revenue Manager

Stone Water Eco Resort has replied on Wed Oct 29 13:31:45 IST 2025

Dear Guest, Thank you for sharing your experience with us. We're glad you enjoyed the property's location, view, and ambiance. We appreciate your feedback on the food and note that you'd like to see a bar facility available. We apologize for the inconvenience caused by the renovation work and are sorry to hear about the issue with worms in the rooms and bathrooms. This is unacceptable, and we'll investigate and take immediate action to address the pest control issue. Thank you for pointing out these areas for improvement. We'll work on enhancing your stay with us, and we hope you'll give us another opportunity to serve you better. Best regards, Pranav Sharma Revenue Manager

Stone Water Eco Resort has replied on Thu Oct 23 13:34:04 IST 2025

Dear Guest, Thanks for sharing your feedback! Sorry to hear the pricing didn't meet your expectations and that we didn't serve alcohol - we'll note that for future reference. We'll look into improving maintenance, especially the swimming pool, and ensure beach access is safe and clean. Appreciate your honest feedback to help us improve! Best regards, Pranav Sharma Revenue Manager

Stone Water Eco Resort has replied on Thu Oct 16 15:05:51 IST 2025

Dear Guest, Thanks so much for your feedback! We're glad you enjoyed your stay with us. We appreciate your kind words and will definitely pass on your suggestion to our team to improve the cleaning services outside the room. Looking forward to welcoming you back soon! Best regards, Pranav Sharma Revenue Manager

Stone Water Eco Resort

Dear Guest, Thank you for sharing your concerns about your stay with us. We apologize for the issues you faced with room cleanliness and the AC functionality. We'll look into the specific problems you mentioned, including the dirty pillows, chair, and stained bedsheets in room. Your feedback on staff responsiveness is also noted, and we'll address the delays in luggage assistance and room issue resolution. We appreciate your honesty and will use this to improve our services. We regret that your experience didn't meet your expectations and hope you'll give us another chance to serve you better in the future. Best regards, Pranav Sharma Revenue Manager

Stone Water Eco Resort has replied on Thu Oct 16 15:12:53 IST 2025

Dear Guest, Thanks for sharing your feedback about your stay with us. We apologize for the issues you faced with beach maintenance and room cleanliness, including the stained linen and towels. We'll definitely look into improving these areas. We're glad to hear that you enjoyed the breakfast, and we'll consider expanding our menu options. We appreciate your honest feedback, and we'll work on enhancing your overall experience. Sorry that your stay was just average, and we hope you'll give us another chance to serve you better. Best regards, Pranav Sharma Revenue Manager