Katriya Hotel and Towers

Katriya Hotel and Towers has replied on Thu Nov 20 12:28:55 IST 2025

Dear Sandeep Jajuha, Namaste! Thank you for sharing your feedback and rating your experience with us. We are glad to know that your stay was satisfactory in terms of cleanliness, food, and overall value. However, we sincerely apologize for the delay and lack of responsiveness from our reception team, as well as the inconvenience faced in receiving basic room amenities. This is certainly not the standard of service we aim to provide. Your comments have been shared with the front office and operations teams for immediate improvement, and corrective measures are being implemented to enhance guest service responsiveness. We truly appreciate your feedback and hope to have the opportunity to serve you better on your next visit. Warm regards, General Manager Katriya Hotel & Towers

Katriya Hotel and Towers has replied on Thu Nov 20 12:30:28 IST 2025

Dear Abdul Razzak, Namaste! Thank you for taking the time to share your detailed feedback. We sincerely regret the unpleasant experience you faced during your stay, especially concerning room maintenance, cleanliness, facilities, and service response. This is far from the standards we aim to deliver, and we deeply apologize for the inconvenience caused. Your concerns regarding AC issues, hygiene, room upkeep, and delayed response have been taken up with the respective departments for immediate rectification. Management is already working on improving guest service standards and maintenance quality to avoid such experiences in the future. We truly value your feedback and hope you may give us another opportunity to offer you a much better and more comfortable stay. Warm regards, General Manager Katriya Hotel & Towers

Katriya Hotel and Towers has replied on Thu Nov 20 12:31:06 IST 2025

Dear Lokesh Goyal, Namaste! Thank you for sharing your feedback with us. We sincerely apologize for the disappointing experience you had during your stay. The issues you mentioned, including non-functional phones, inadequate water supply, room odor, lack of amenities, and poor room condition, are far below the standards we strive to maintain. Your concerns have been shared with the concerned departments for immediate corrective action, and steps are being taken to improve maintenance, housekeeping, and room readiness to prevent such occurrences in the future. We truly value your feedback, as it helps us identify areas that require urgent improvement. We hope you will give us another opportunity to serve you better on your next visit. Warm regards, General Manager Katriya Hotel & Towers

Katriya Hotel and Towers has replied on Thu Nov 20 12:31:49 IST 2025

Dear Anandan G, Namaste! Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you faced during your stay, especially regarding the non-functional phone lines, unavailability of bath towels, and delays in housekeeping assistance. This is not the level of service we aim to deliver, and we understand how frustrating this must have been. Your concerns have been shared with our housekeeping, front office, and maintenance teams for immediate corrective action. Steps are being taken to improve responsiveness, ensure proper room readiness, and resolve the technical challenges that impacted your experience. We truly appreciate your valuable feedback, and we hope you will give us another opportunity to serve you with a far better experience in the future. Warm regards, General Manager Katriya Hotel & Towers

Katriya Hotel and Towers has replied on Thu Nov 20 12:34:00 IST 2025

Dear Aasir Moses, Namaste! Thank you for sharing your honest feedback regarding your recent stay. We deeply regret the inconvenience caused due to the issues related to room hygiene, bathroom fittings, and overall maintenance. This certainly does not reflect the standard of service and comfort we aim to provide our guests. Your comments have been shared with our housekeeping, engineering, and food & beverage teams for immediate corrective action. We are already initiating maintenance improvements and strengthening our quality checks to prevent such experiences in the future. We sincerely apologize for the unpleasant experience and thank you for bringing these serious concerns to our attention. We hope you will consider giving us another opportunity to serve you better on a future visit. Warm regards, General Manager Katriya Hotel & Towers

Katriya Hotel and Towers has replied on Thu Nov 20 12:34:42 IST 2025

Dear Samir Deb, Namaste! Thank you for sharing your feedback with us. We sincerely apologize for the disappointing experience you had, particularly concerning room cleanliness, food quality, and staff behavior. This is far below the standards we are committed to providing, and we deeply regret the inconvenience caused. Your feedback has been shared with the concerned departments for immediate corrective action, and we are reinforcing training and quality checks to ensure such issues are not repeated. We truly value your comments, as they help us improve and provide a better experience for our guests. We hope you will give us another opportunity to serve you to a much higher standard during a future visit. Warm regards, General Manager Katriya Hotel & Towers

Katriya Hotel and Towers has replied on Thu Nov 20 12:35:25 IST 2025

Dear Partha Jena, Namaste! Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you faced, especially regarding room hygiene, delayed service, and the condition of the washroom. This is certainly not the experience we aim to provide, and we deeply regret the discomfort caused. Please be assured that your comments have been shared with the housekeeping and service teams for immediate corrective action, and we are reinforcing monitoring and staff training to ensure such issues do not recur. We truly value your feedback and hope you will give us another opportunity to serve you better during a future visit. Warm regards, General Manager Katriya Hotel & Towers

Katriya Hotel and Towers has replied on Thu Nov 20 12:37:14 IST 2025

Dear Shruti Bhargava, Namaste! Thank you for sharing your feedback with us. We sincerely apologize for the issues you faced during your stay, especially concerning room maintenance, amenities, cleanliness, and intercom connectivity. This is certainly not the standard of hospitality we aim to provide, and we deeply regret the inconvenience caused. Your concerns have been shared with the respective departments for immediate corrective action, including pest control, plumbing repairs, and improvement of room upkeep and facility maintenance. We truly appreciate your review, as it helps us identify areas needing urgent improvement. We hope you will consider giving us another chance to offer you a more comfortable and pleasant stay in the future. Warm regards, General Manager Katriya Hotel & Towers

Katriya Hotel and Towers has replied on Thu Nov 20 12:38:24 IST 2025

Dear Sanjay Kumar Anand, Namaste! Thank you for taking the time to share your feedback with us. We are delighted to know that you enjoyed the convenient location, spacious facilities, and overall value for money at Katriya Hotel & Towers. We also appreciate your constructive comments regarding maintenance and upkeep. Your feedback has been shared with our management team, and we are actively working on improving and upgrading our facilities to enhance the guest experience. We are grateful for your balanced review and hope to welcome you back soon for an even better stay. Warm regards, General Manager Katriya Hotel & Towers

Katriya Hotel and Towers has replied on Mon Oct 27 14:41:20 IST 2025

Dear Mohammad Wasim Ansari, Namaste! We truly regret to hear that your recent stay did not meet expectations. Please accept our sincere apologies for the inconvenience caused during check-in and the service delays you experienced. Your observations regarding cleanliness and guest communication have been taken very seriously and shared with our respective department heads for immediate improvement. We value your feedback as it helps us serve our guests better and ensure a more seamless experience in the future. We hope you will consider giving us another opportunity to serve you better on your next visit to Hyderabad. Warm regards, General Manager Katriya Hotel & Towers

Katriya Hotel and Towers has replied on Mon Oct 27 14:42:32 IST 2025

Dear Praduman Singh Chauhan, Namaste! We sincerely apologize for the unpleasant experience you faced during your stay. Your feedback about room cleanliness and maintenance is taken very seriously. Our housekeeping and engineering teams have been informed to address these concerns on priority to prevent recurrence. We truly regret not meeting your expectations and hope you will give us another opportunity to serve you better in the future. Warm regards, General Manager Katriya Hotel & Towers

Katriya Hotel and Towers has replied on Sat Oct 18 11:34:50 IST 2025

Dear Harshawardhan Kulkarni, Namaste! Thank you for sharing your feedback. We are glad to hear that you appreciated our location and food. However, we sincerely regret that certain aspects of the property and amenities did not meet your expectations. Your comments regarding maintenance and facilities are taken seriously and will be addressed to improve the guest experience. We hope to have the opportunity to welcome you back and provide an even better stay in the future. Warm regards, General Manager Katriya Hotel & Towers

Katriya Hotel and Towers has replied on Sat Oct 18 11:37:32 IST 2025

Dear Silvy Kalra, Namaste! We sincerely apologize for the disappointing experience you faced during your stay at Katriya Hotel & Towers. Your feedback regarding the room category, maintenance issues, cleanliness, and AC performance is taken very seriously. We are addressing these concerns with our housekeeping and maintenance teams to ensure that such incidents do not occur in the future. We regret the inconvenience caused and hope to have the opportunity to provide a better and more comfortable stay on your next visit. Warm regards, General Manager Katriya Hotel & Towers

Katriya Hotel and Towers has replied on Sat Oct 18 11:39:17 IST 2025

Dear Sanatan Kaul, Namaste! We sincerely apologize for the extremely disappointing experience you faced during your stay at Katriya Hotel & Towers. Your feedback regarding AC issues, bathroom leakage, room maintenance, and overall cleanliness is taken very seriously. We are addressing these concerns immediately with our maintenance and housekeeping teams to prevent such situations in the future. We regret the inconvenience caused and hope to have the opportunity to provide you with a more comfortable and satisfactory stay in the future. Warm regards, General Manager Katriya Hotel & Towers

Katriya Hotel and Towers has replied on Sat Oct 18 11:42:16 IST 2025

Dear Kiran J, Namaste! We sincerely apologize for the unpleasant experience you faced during your stay at Katriya Hotel & Towers. Your feedback regarding cleanliness, food quality, and staff response is taken very seriously and has been shared with our housekeeping, F&B, and management teams for immediate corrective action. We regret the inconvenience caused and hope to have the opportunity to provide you with a better and more comfortable stay in the future. Warm regards, General Manager Katriya Hotel & Towers

Katriya Hotel and Towers has replied on Sat Oct 18 11:44:38 IST 2025

Dear Shivaprabhu Patil, Namaste! Thank you for sharing your feedback. We are delighted to hear that you found your stay worthwhile, enjoyed the food, and appreciated our reasonable tariffs. Your kind words encourage our team to continue delivering excellent service and hospitality. We look forward to welcoming you back for another enjoyable stay soon. Warm regards, General Manager Katriya Hotel & Towers