द फ़र्न रेज़ीडेंसी सोमनाथ

द फ़र्न रेज़ीडेंसी सोमनाथ Mon Sep 15 12:23:00 IST 2025 को जवाब दिया है

Dear Janak Joshi, We're delighted to hear your positive feedback about the hospitality, food, and comfort level during your stay at Fern. It's heartening to note that our service lived up to your expectations and you'd consider choosing us again in the future. We make every effort to ensure our guests have a memorable experience. We will continue our commitment to the finest service standards in the future as well. And yes! Fern would love to welcome you back anytime, anywhere. Looking forward to serving you soon. Jayesh Solanki Asst. Front Office Manager The Fern Residency Somnath

द फ़र्न रेज़ीडेंसी सोमनाथ Wed Sep 10 18:26:13 IST 2025 को जवाब दिया है

Dear Saurabh Kumar, We're thrilled to hear you had such a wonderful stay with us! It's satisfying to know that you found our rooms to be comfortable and spacious. Additionally, we are glad that our efficient room service enhanced your overall experience. Our strategic location definitely makes tourism easier for our guests and we're glad you appreciated it. Furthermore, knowing our delicious food added to your excellent experience warms our hearts. Once again, we're overjoyed you loved your stay and hope to see you again soon! Keep suggesting us to your friends and family, as the highest compliment we can receive is a recommendation. Jayesh Solanki Asst. Front Office Manager The Fern Residency Somnath

द फ़र्न रेज़ीडेंसी सोमनाथ Wed Sep 10 18:26:43 IST 2025 को जवाब दिया है

Dear Manoj saraf, Understood and noted your concerns regarding the state of maintenance, room facilities, as well as the buffet service. We firmly believe in the continuous improvement of our services and your feedback holds immense value. We're already discussing plans to undertake a thorough refurbishment of our rooms and bathrooms to enhance the guest experience. As for the buffet, we're prompting our chefs and food management team to review the menu diversity and work on enhancing food quality. We strive to exceed our guests' expectations, we hope to have the opportunity to demonstrate this to you through improved facilities and services in your next visit. Your patience and understanding is certainly appreciated. Jayesh Solanki Asst. Front Office Manager The Fern Residency Somnath

द फ़र्न रेज़ीडेंसी सोमनाथ Wed Sep 10 18:26:29 IST 2025 को जवाब दिया है

Dear Ajaysinh Chavda, It's wonderful to hear that the Fern name played a significant role in your decision to book at Somnath. We aim to uphold the brand's prestige by providing top-notch service and superior facilities to all our guests. We hope your stay was comfortable, satisfying, and met your expectations. Please feel free to share any additional feedback or suggestions from your experience, as we always strive to improve our offerings. Next time you plan a vacation, do consider staying with us again. We promise to deliver an even better experience. Jayesh Solanki Asst. Front Office Manager The Fern Residency Somnath

द फ़र्न रेज़ीडेंसी सोमनाथ Tue Aug 19 01:05:05 IST 2025 को जवाब दिया है

Dear prajoth pillai, We regret to hear about your recent experience with our facility's cleanliness and service standards. Our aim is always to provide our guests with a pleasant and comfortable stay, and it is clear we fell short this time. The presence of a cockroach in the washroom is certainly concerning, as we conduct regular pest control for our hotel's cleanliness. We will immediately conduct a thorough investigation and ensure such situations do not reoccur. The issue about the bath towels also being not fresh and stinking is equally alarming. We assure you this kind of oversight is not typical of our standard practice and we will rectify this issue promptly. On a positive note, we are glad to hear that you enjoyed the food we served. Our culinary team puts a lot of effort in preparing our menu, and your appreciation means a lot to us. Your feedback about the room freshener usage and the discrepancy in the charges are valuable. We will review our pricing structure and practices to better match our services with the charges. We assure you that these issues will be addressed to improve our offerings and e Jayesh Solanki Asst. Front Office Manager The Fern Residency Somnath

द फ़र्न रेज़ीडेंसी सोमनाथ Tue Aug 19 01:04:55 IST 2025 को जवाब दिया है

Dear Prashantkumar Patel, We deeply regret to learn about the series of inconveniences you experienced during your stay. It is concerning to hear about the maintenance and air conditioning issues at our property, and also the trouble you encountered with the lift. We assure you, these issues are not reflective of the high standards we try to maintain. We completely understand your disappointment and why you believe our 4-star rating may not be deserved on this occasion. It saddened us to discover that these aspects spoiled your stay to an extent. Your feedback is invaluable to us and we assure you it will be utilized to make crucial improvements. Our team will be looking into the conditions you highlighted, including overall maintenance, lighting, and air conditioning functionality, along with the lift's performance issue. We hope you would consider giving us a second chance in the future to demonstrate our true commitment to providing superior service and to regain your trust in the high standards we are known for. Jayesh Solanki Asst. Front Office Manager The Fern Residency Somnath

द फ़र्न रेज़ीडेंसी सोमनाथ Tue Aug 12 13:32:27 IST 2025 को जवाब दिया है

Dear Shubham Khandelwal, We are thrilled to hear that your stay at the Fern Residency Somnath lived up to your expectations and we were able to accommodate you quickly in your time of need. Our team is dedicated to providing quick and efficient service to all our guests and we are pleased to hear that you experienced this first hand. It's also delightful to know that the staff, food, location, services, and restaurants, all added to your pleasant experience. Your compliment of our property being a 5 star property brings a smile to our faces. We strive to provide our guests with exceptional experiences. Our team here at Fern Residency Somnath and Dwarka would love to have you back for another exciting experience. Jayesh Solanki Asst. Front Office Manager

द फ़र्न रेज़ीडेंसी सोमनाथ Thu Sep 18 19:10:04 IST 2025 को जवाब दिया है

Dear Guest We're really glad to hear that you consistently enjoyed your stays with us at The Fern Residency Somnath during your visits to Somnath. It's so rewarding to learn that our premier location, scrumptious food, and commendable service were highlights of your accommodations. We hope your experiences with us keep bringing you back, as it's always a pleasure to have you as our guest. Your continued support and feedback are much appreciated and we hope to keep making your future stays as enjoyable and comfortable as the previous ones. If you have any specific areas where you think we can improve, please do not hesitate to share. Here's to many more memorable visits! Jayesh Solanki Asst. Front Office Manager The Fern Residency Somnath

द फ़र्न रेज़ीडेंसी सोमनाथ Thu Sep 18 19:10:18 IST 2025 को जवाब दिया है

Dear Shanker Prasad Sinha, We are over the moon to read your exceptional experience at our hotel. It's heartening to know our staff's efforts added charm to your stay. We're also delighted that you savored the food we serve, and our panoramic views elevated your experience. Your high recommendation is deeply appreciated and serves as great motivation for our team to continue to offer the best experience. We look forward to your return for another memorable stay. Jayesh Solanki Asst. Front Office Manager The Fern Residency Somnath

द फ़र्न रेज़ीडेंसी सोमनाथ Thu Sep 18 19:10:32 IST 2025 को जवाब दिया है

Dear jay uchat, We appreciate your detailed feedback about your stay with us. It's gratifying to hear that you found our room and cleanliness to your satisfaction. We commit ourselves in delivering quality experience to each guest, and it's disheartening your experience did not meet your expectation particularly regarding our food and service. In future, we will conduct thorough checks on our menu to ensure more variety and keen supervision to maintain quality. Also, we aim to improve our service delivery, especially during live food sessions, to prevent unnecessary delays. We regard your honest feedback as a step towards this and would have it addressed. From your rating, we comprehend your experience was average and we wish to rectify this in your subsequent visits. We aspire to provide an enriched stay experience for all our guests and we hope you will provide us another opportunity to serve you better. Jayesh Solanki Asst. Front Office Manager The Fern Residency Somnath

द फ़र्न रेज़ीडेंसी सोमनाथ Sat Jul 26 13:12:44 IST 2025 को जवाब दिया है

Dear Mona Gandhi, We appreciate your constructive comments regarding your recent stay with us. We're glad to hear that both our location and food met your standards. Knowing where we are falling short gives us the chance to constantly improve and better ourselves. We will ensure your notes regarding our amenities & service, cleanliness, hygiene, and room decor are taken into consideration and discussed within our team. We will implement the necessary changes where required in an earnest effort to offer a better guest experience in the future. In addition, we will evaluate the issue with our elevators and ensure our trusted technicians address them promptly. We hope that we will get another opportunity to elevate your experience with us on your next visit. Jayesh Solanki Asst. Front Office Manager The Fern Residency Somnath

द फ़र्न रेज़ीडेंसी सोमनाथ Thu Sep 18 19:10:45 IST 2025 को जवाब दिया है

Dear Shubham Yadav, It's uplifting to know your stay was perfect! Your kind words about the courteousness of our staff will definitely be passed along to them. We're glad you enjoyed our gastronomical offerings. We always strive to create a well-rounded experience for our guests, taking care of all aspects from stay, food, and services. It's fulfilling to know our efforts are resonating with you. Your feedback is immensely appreciated as we are constantly working towards enhancing our services and offerings. Looking forward to serving you again with the same excellence soon! Jayesh Solanki Asst. Front Office Manager The Fern Residency Somnath

द फ़र्न रेज़ीडेंसी सोमनाथ Sat Jul 26 13:13:07 IST 2025 को जवाब दिया है

Dear Anukriti Singh, We're glad to hear that you found our stay comfortable and our staff polite and sweet. It's indeed our location close to the temple that adds an extra edge to the overall experience of our guests. We aim to provide the best possible services to our guests and it makes us pleased to know that we made your stay pleasant. Your positive comments are very much appreciated and will serve as further inspiration for our team. We look forward to hosting you again. Jayesh Solanki Asst. Front Office Manager The Fern Residency Somnath

द फ़र्न रेज़ीडेंसी सोमनाथ Fri Jul 18 13:56:44 IST 2025 को जवाब दिया है

Dear Indrasen Singh, We appreciate you taking the time out to share your feedback with us. It's invaluable in our constant pursuit to better our services. We regret that the rooms didn't live up to your expectations in terms of the value for money. We will review our pricing policy to ensure it reflects our commitment to delivering quality experience. We're glad to hear that you enjoyed the culinary experience with us. Our team puts a lot of effort into crafting a diverse menu with high-quality ingredients. Pleasant to know the proximity to the Somanth Temple added value to your stay. Your feedback is a stepping stone in our journey towards excellence and each comment helps shape our refinement process. We hope to welcome you back soon, and prove that we can exceed your expectations. Jayesh Solanki Asst. Front Office Manager The Fern Residency Somnath

द फ़र्न रेज़ीडेंसी सोमनाथ Fri Jul 18 13:57:05 IST 2025 को जवाब दिया है

Dear , We appreciate your feedback and are thrilled to hear you had a positive encounter with our service, and enjoyed the room space and food quality at our hotel. Your comments regarding the need for renovation and modernization have been duly noted. Upgrading our infrastructure including the furniture is a key goal for us, and we assure future changes will surely enrich our guest's experiences without distracting from the overall ambiance. We understand that you found some noise being generated from the outdated furniture distracting and we are looking at ways to address that issue as a matter of urgency. It’s feedback from valued guests like yourself that allows us to continually improve and we are eager to put your suggestions into action. Looking forward to serving you again with an enhanced experience. Jayesh Solanki Asst. Front Office Manager The Fern Residency Somnath